The customer service was excellent, everyone was kind, and I was glad I chose this hotel from the start. Even though I arrived earlier than check-in time, my room was ready so I was allowed to check in early. There was a tour company right in front of the hotel, and the ski resort was nearby, so there were lots of things to do and it was convenient.
Artic Snowhotel is a nice place to stay if you need to take a break from the city. Overall the room was nice, and the view was good.
However, the only thing I felt disappointed is the location is quite far from city and it was very difficult for us to order car/taxi, even when you had already ordered the car, you also need to wait for 25mins for them to come. This is the only headache thing when you stay here but if you think positively, it will be a high chance to see the aurora if during your stay the aurora reaches its strongest intensity as it was far from city.
The hotel was in a good location and the parking area in the backyard was spacious. There was no individual cooling in the room, but fortunately the room was not too warm. The staff was very friendly. The breakfast was average. A small minus regarding the TV channel selection, in the room you could only see channels 1, 2, 3, 4, Ava and Sub.
The family room was very nice, but the fifth person was considered an extra bed and slept on a sofa. The hotel ground floor was great for watching the Northern Lights, and we saw them that night. There seemed to be a sauna in the bathroom, but we didn't try it as we didn't know how to use it. The hotel breakfast was an English breakfast, and the hotel entrance offered views of the ski resort.
The service here is quite good, the staff in the recee will give you some useful advice if you ask, room is really awesome, geting a nice view from the balcony. The breakfast is also good.
服务很好,房间有阳台,浴室,桑拿房。风景很好,周边有几个餐厅可以吃饭。早餐也不错
The hotel is forty minutes away from the Levi ski resort. The check-in front desk is next to the white church. It is said that new people hold a ceremony here every week. Each single-family villa is surrounded by trees, and the privacy is good. At night, the glass in the small wooden roof can see the starry sky. When you are lucky, the aurora there is clear and clear. In the morning, you open the floor-to-ceiling curtains. The snow scene outside the wide viewing angle is super dreamy. Go to the former staff to respond positively to the email, the chef, Christmas dinner is also very good. Have the opportunity to come back and choose here.
The hotel has very good breakfast and nice and friendly service. The location is good for Hetta village but the location of Hetta is a little far from everywhere including activities.
The view from the hotel is beautiful and there are also charging stations for electric cars with relatively cheap rates.
Ми мали чудовий відпочинок на 3 ночі в цьому готелі. Бронювали будинок з каміном та сауною, щоб насолодитися тишею. Будиночки не новозбудовані але комфортні та затишні, є все необхідне для декількох днів проживання. Сніданки смачні, свіжі. Персонал привітний, доброзичливий. Якщо б була нагода відвідати Лапландію, не задумуючись забронювала б цей готель. Чудовий готель!
Very Good
50 reviews
8.6/10
Price from
US$183
per night
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8.8/10
Very Good
XXiaojiejieIn the mountains~
It is more convenient to drive by yourself!
There are not many people, very quiet~
It takes about half an hour to drive from Santa Claus Village
Drive into the woods of the hotel. There is a kind of lonely beauty!! It is also very mysterious...
There are also deer in the hotel!
It’s a pity that I didn’t see the northern lights this time
GGuest UserConvenient location to airport, Santa Clause Village. Lots of nice hotel and activities can do in the resort. Love the room we had.
Breakfast is Ok, but the best is the service, restaurant and activities ! I enjoy my time here a lot especially the room !
NNil0The room was lovely design however there hasn't floor heater. At first staff told me they wont charge on pet fee. After I check in they said they have to charge for pet fee 30 Euro! It is quite upset but i dont ruin the day. But the food was really nice I was love the line of buffet.
GGuest UserRight in Santa Claus village. If you come in the winter, it’s a good location and there will be many activities inside the village. But if you come here in other seasons like us, there will be boring and far from the downtown because lots of activities are stopped. You can take bus no.4 or Santa clause express to downtown at cost. Room with sauna is very good experience
GGuest UserIn the restaurant, it would be desirable if the staff knew even a little Finnish, since we are in Finland.
The staff was wonderfully friendly and the restaurant was high-quality. The room was new, clean, small and the ventilation was bad (hot), I had to open the window. Some kind of level for the head of the bed would be good
EEmconcBad management during check in.
I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM.
So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it?
Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card.
So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!
GGuest UserThe staff was excellent and service good. Happy that the man course for dinner was included in the price. A good touch since it was really cold and would have been a challenge to go out for dinner. We were also lucky enough to catch the northern lights. Considering the amount we paid, I was expecting a bit more amenities and faculties - like a public sauna or/and a steam room. The room was also bit cold and underfloor heating in the bathroom would have been good. To be fair, we were there during the coldest weather spell in Rovaniemi for 10 years (so we we’re told) with temp dipping to as low as 35 deg C.
KkelvinchewsvIt was an experience out of the world during our stay here. We arrived early wanting to drop our bags but they allowed us to check in early anyway as our room was ready.
The cabin itself was clean and spacious enough for 2 people. The bathroom floor was heated which was nice. We got to even see the northern lights from our bed even though it only lasted for less than a minute. One thing to note is cabins are located quite near to one another and with the glass panels, you don't get total privacy. Make sure to request for a cabin off the stretch of main road to have more privacy.
We had breakfast and dinner here. Options were quite limited but understandable given the location. All dishes were labelled clearly, and we had no issues as vegetarians. We even saw some neighbourhood squirrels enjoying their breakfast.
The place is very modern and managed commercially as a business, with everything extra requiring extra charges (you may even pay for staff to pick up your bags from your cabin to the main reception, which is a 2-5 min walk affair).
Despite this, we think it's still worth trying out for a night to have something that's different.
AAussie_ShaI caught the RV train from Helsinki, which was relaxing and a brilliant way to see the countryside. Arriving into Rovaniemi at 21:20, it was a short cab drive to the hotel,and with 24/7 reception checking was a breeze.
Twin room 410 was well appointed, clean, and beds were comfortable; the room safe was easy to set and use. I appreciated the door chain for extra security and peaceful night sleep.
Santas Hotel central location was excellent ,with the padestrian mall, shops, restaurants, and bars literally around the corner.
Taxis could be found out front, and the santa/airport bus was only a short walk up the street. Though do pay attention to santa express pickup and drop-off times as they do not run that regularly.
The buffet breakfast had something for everyone to enjoy! Front desk staff were very friendly and helpful, and the Christmas decorations throughout the hotel made my inner child smile.😊
There are many attractions, so be sure to give yourself enough time to experience everything.
I will definitely choose to stay again next time I travel to Rovaniemi.
Sha, Sydney, Australia. 🇦🇺
LLINGINBOThe service here is quite good, the staff in the recee will give you some useful advice if you ask, room is really awesome, geting a nice view from the balcony. The breakfast is also good.
服务很好,房间有阳台,浴室,桑拿房。风景很好,周边有几个餐厅可以吃饭。早餐也不错
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