Unfortunately my 2 night experience was not particularly great.
On arrival, my room had supposedly been cleaned. However, there was a dirty beer glass on the uncleaned side table and a towel with a blood stain on it. It was very late so I mentioned this the next morning. The staff were very apologetic and said they’d speak to housekeeping and gave me a voucher for a free drink/snack. I then sat down to breakfast and found a huge hair in my bacon!!
I complained again. The staff member said…”you’re not having a good day are you”.
I was running an event during the day. When I returned, the room had again been cleaned but the beer glass was still there!
The staff I dealt with were great but this is really unacceptable for a hotel chain like this.
It will definitely be a while until I choose to stay at a Holiday Inn again.
I had a lovely stay at the Ebrington Hotel. I was pleasantly surprised to find a vegan breakfast option, which I really enjoyed, and the vegan curry in the Cornerstone Bar was also excellent. The hotel is in a great location on the waterside, just a short walk across the Peace Bridge to the city side. The staff were very friendly, and my room was clean and comfortable.
The hotel service was excellent. On the day we checked in, we found the fan wasn't working. The staff were very happy to help us resolve the issue, and did so very quickly. Since the room didn't have air conditioning or other ventilation, the fan was crucial.
The facilities in the hotel were very clean, which I was mostly happy with. However, the only thing that needs improvement is the water pressure in the shower. When I checked the room after checking in, it seemed a bit weak. I thought it would be usable, but by evening, it was barely a trickle. I hope they can improve this in the future.
Facilities: The facilities are very good, clean and tidy, there are toilets, separate bathrooms and the like
Hygiene: Hygiene is also very good
Environment: Very good location, will continue to book next time
Service: The service of the hotel is also very good, consider coming again
When checking in the lady was cold and unpleasant Informed me that there was £14 a night charge for parking which I thought was ridiculous. There is works going on in the main floor of the hotel which was aware before booking but I was on the fifth floor and was still awaken to drilling at 8.30. The room was tired looking and there was no plug sockets by the bed. Wouldn’t recommend here the only good thing about the hotel is it’s location
We had a lovely stay. We went to a Motown show which was great. The room was lovely, everything we needed and the food and service was excellent. The receptionist on arrival was very welcoming. The pianist in the foyer was also a nice touch. Overall a very pleasant experience and we would stay again.
The lady at the front desk is very patient. My English is not very good. I blame Bei Ai’s dialect for being too heavy. The cards are called keizi.
The breakfast in the hotel is great, the breakfast of absolute conscience is much better than in the country, my sister offers you not a cup of coffee, but a pot
Excellent check in although early they did keep there bags
Recently renovated appealing decor . Sound friendly staff .
Rooms spacious plenty of space .
Breakfast was continental plenty of choice .
The shower in the morning was cold that was only negative
Outside the city~ Relatively remote~ The facilities are old. The metal parts of the washbasin are rusted, but the room is very clean and the service attitude is also very good~ There is no problem in the transition. There is parking lot
Very Good
65 reviews
8.1/10
Price from
MYR 465
per night
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9.2/10
Great
KkthérèseI had a lovely stay at the Ebrington Hotel. I was pleasantly surprised to find a vegan breakfast option, which I really enjoyed, and the vegan curry in the Cornerstone Bar was also excellent. The hotel is in a great location on the waterside, just a short walk across the Peace Bridge to the city side. The staff were very friendly, and my room was clean and comfortable.
GGuest UserUnfortunately my 2 night experience was not particularly great.
On arrival, my room had supposedly been cleaned. However, there was a dirty beer glass on the uncleaned side table and a towel with a blood stain on it. It was very late so I mentioned this the next morning. The staff were very apologetic and said they’d speak to housekeeping and gave me a voucher for a free drink/snack. I then sat down to breakfast and found a huge hair in my bacon!!
I complained again. The staff member said…”you’re not having a good day are you”.
I was running an event during the day. When I returned, the room had again been cleaned but the beer glass was still there!
The staff I dealt with were great but this is really unacceptable for a hotel chain like this.
It will definitely be a while until I choose to stay at a Holiday Inn again.
GGuest UserWhen checking in the lady was cold and unpleasant Informed me that there was £14 a night charge for parking which I thought was ridiculous. There is works going on in the main floor of the hotel which was aware before booking but I was on the fifth floor and was still awaken to drilling at 8.30. The room was tired looking and there was no plug sockets by the bed. Wouldn’t recommend here the only good thing about the hotel is it’s location
SScottPeterExcellent check in although early they did keep there bags
Recently renovated appealing decor . Sound friendly staff .
Rooms spacious plenty of space .
Breakfast was continental plenty of choice .
The shower in the morning was cold that was only negative
IIrisWe had a lovely stay. We went to a Motown show which was great. The room was lovely, everything we needed and the food and service was excellent. The receptionist on arrival was very welcoming. The pianist in the foyer was also a nice touch. Overall a very pleasant experience and we would stay again.
刘刘The lady at the front desk is very patient. My English is not very good. I blame Bei Ai’s dialect for being too heavy. The cards are called keizi.
The breakfast in the hotel is great, the breakfast of absolute conscience is much better than in the country, my sister offers you not a cup of coffee, but a pot
SShaunExcellent service, excellent breakfast and very comfortable beds. 2min from the city... Definitely return again, make sure to grab a pint or two in the bar next door👍👍
MM292246****Facilities: The facilities are very good, clean and tidy, there are toilets, separate bathrooms and the like
Hygiene: Hygiene is also very good
Environment: Very good location, will continue to book next time
Service: The service of the hotel is also very good, consider coming again
ZZEFEIOutside the city~ Relatively remote~ The facilities are old. The metal parts of the washbasin are rusted, but the room is very clean and the service attitude is also very good~ There is no problem in the transition. There is parking lot
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