The whole stay was great except when I call for to book for massage service at 5pm which was told as “Baik Bu”. Nonetheless, upon arrive at the spa centre, just to find 2 employee was having a nap. And I was ask to wait. Later on, one of the girl mentioned the slot already full and have to wait for another slot at 7pm. Not delivering the promise is one thing but no remedies is another. No service recovery was made in the end.
Good hotel with good location but old and needed renovation. Requested a non-smoking room for two nights but didn't get one in the first night while suffering from a bad flu. A neutral experience overall and hopefully it gets renovated to boost experience
A hotel is a place to stay that provides various facilities to meet the needs of guests, whether for business, tourism, or certain events. Typically, hotels offer rooms equipped with basic facilities such as beds, bathrooms, and toiletries. In larger hotels, there are additional services such as restaurants, spas, swimming pools, and conference rooms. The location of the hotel is often chosen based on accessibility and convenience, such as in the city center, near tourist attractions, or near the airport. The quality of service at the hotel is a determining factor in guest satisfaction, so many hotels strive to provide the best service, from cleanliness, comfort, to staff friendliness.
The first time staying at Jatra Hotel Pekanbaru was quite memorable and satisfying. The breakfast menu was quite varied, the taste depends on the person who tastes it, only the Water Heater Kettle needs improvement because it is made of plastic material that is not hygienic (the heating reaction causes an unpleasant odor in the kettle, possibly the potential for the dissolution of chemical materials from the kettle's plastic material in drinking water).
location is strategic, close to shopping centers and renowned dining places. the room i stayed in was clean, comfortable, and equipped with modern facilities. the hotel staff was very friendly and responsive to my needs. The breakfast was also delicious, with a variety of food options served. overall, I highly recommend this hotel for a pleasant stay🫰🏻🫰🏻
The hotel is very old no security measurement. All level can access no need access card.
Breakfast is below standard don’t expect much.
The spa is great. Good for relex.
Aangelina jolieeelocation is strategic, close to shopping centers and renowned dining places. the room i stayed in was clean, comfortable, and equipped with modern facilities. the hotel staff was very friendly and responsive to my needs. The breakfast was also delicious, with a variety of food options served. overall, I highly recommend this hotel for a pleasant stay🫰🏻🫰🏻
AAnonymous UserThe first time staying at Jatra Hotel Pekanbaru was quite memorable and satisfying. The breakfast menu was quite varied, the taste depends on the person who tastes it, only the Water Heater Kettle needs improvement because it is made of plastic material that is not hygienic (the heating reaction causes an unpleasant odor in the kettle, possibly the potential for the dissolution of chemical materials from the kettle's plastic material in drinking water).
Aangelina jolieeeA hotel is a place to stay that provides various facilities to meet the needs of guests, whether for business, tourism, or certain events. Typically, hotels offer rooms equipped with basic facilities such as beds, bathrooms, and toiletries. In larger hotels, there are additional services such as restaurants, spas, swimming pools, and conference rooms. The location of the hotel is often chosen based on accessibility and convenience, such as in the city center, near tourist attractions, or near the airport. The quality of service at the hotel is a determining factor in guest satisfaction, so many hotels strive to provide the best service, from cleanliness, comfort, to staff friendliness.
LLovely CoupleThe whole stay was great except when I call for to book for massage service at 5pm which was told as “Baik Bu”. Nonetheless, upon arrive at the spa centre, just to find 2 employee was having a nap. And I was ask to wait. Later on, one of the girl mentioned the slot already full and have to wait for another slot at 7pm. Not delivering the promise is one thing but no remedies is another. No service recovery was made in the end.
AAnonymous UserGood hotel with good location but old and needed renovation. Requested a non-smoking room for two nights but didn't get one in the first night while suffering from a bad flu. A neutral experience overall and hopefully it gets renovated to boost experience
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