AAnonymous UserThe breakfast is decent. The location is also good, being only a 2-minute walk from the Bandung Convention Center. There are plenty of dining options nearby. However, the room is a bit small and noisy.
AAnonymous UserThe location is excellent, but unfortunately, the facilities are a bit lacking. There's no hairdryer in the Deluxe room, and there are very few power outlets, which makes it quite difficult to get things done. The hotel lobby also had a slight unpleasant smell, which could perhaps be improved with a diffuser.
AAnonymous UserThe hotel offers a wide variety of breakfast options. The rooms are clean, tidy, and comfortable, and housekeeping is prompt and thorough. The staff are warm, polite, and provide excellent service. There's also a small garden behind the hotel with banana and jackfruit trees.
VVenisya ViolettaThank you for the pleasant stay! It was such an amazing experience and we really enjoyed the moments. First of all, the staff was very kind, friendly and helpful. Terrific customer service! We were welcomed with such a nice romantic vibe in the room and also a cute note from the housekeeping team on the mirror. Room was very clean, tidy and perfect location for an amazing view! Love the huge couch by the window btw :)
But, there is also some issues that I want to raise. Firstly, we ordered in room-dinning but, there was no dining table provided. I went to several hotels and ordered in room-dining and they will always provide a table / trolley table at least to let us dine in the room. But, this was the first time I had this experience. The waiter left the foods on the study desk. But, we can’t dine on where the study desk was because, there was only one chair available. That’s why we had to moved the heavy table to be closed to the huge couch. I asked for the trolley table but, apparently they can’t let us use it.
Secondly, the soup was cold. Which was very disappointing :( I ended up just had a couple of spoons and can’t take it anymore.
Well, I guess those were the minus part of my stay. But, overall we enjoyed our stay there. Ah, one more thing! The angus steak balsamic juice was the best dish! Very worth to try!
GGuest UserThe resort is really huge, and the restaurants offer a good selection for Asian palates. What truly stands out is the fantastic environment around the hotel. Perched on a mountaintop, the hotel's exterior boasts incredibly wide roads, making it a perfect spot for taking photos📸
MMarizukachanLove the room. The lounge room access is worth every penny. Breakfast is delicious and delightful. Need another improvement to their little detail. My office desk seems to lack of power. I can’t charge anything. All sockets are broken. Coffee barista need to learn how to brew. Seriously it was bad. Once i wanted a bacha coffee for my breakfast, they charged it. Lounge food need more variety.
AAnonymous UserWe had another wonderful stay at Mason Pine, and once again, it did not disappoint! This has definitely become our family’s go-to hotel whenever we want a comfortable and hassle-free getaway. 🙏🏼
We took the Whoosh from Jakarta, and Mason Pine’s free shuttle service picked us up directly from the station and took us to the hotel in only around 15 minutes. The return transfer was just as smooth and convenient.
One of the things we love most about Mason Pine is how many family-friendly facilities they have, and they’re not just for show—they’re all active and enjoyable for the kids. The swimming pool is HUGE, and the kids’ pool is also incredibly spacious, complete with a fun slide that the kids absolutely loved!
The food selection was varied and delicious, and the service throughout the hotel was spot on. Every staff member was so friendly, warm, and helpful, which made our stay even more enjoyable.
We also really appreciate the convenience of the location. There are several cafés and a supermarket just across the street, so sometimes we’d order GoFood, grab some drinks, or simply enjoy coffee and snacks at one of the cafés across from the hotel. It makes the whole stay feel very comfortable and easy, especially when traveling with family.
A special thank you to Mas Nova, who took care of our transfer back to the Whoosh. We unexpectedly had to change our return ticket to an earlier time, but the team was incredibly accommodating. We were still taken to the station immediately after check-out without having to wait around or deal with any hassle. Everything was handled so smoothly!
Thank you so much, Mas Nova, and to all the wonderful staff at Mason Pine for always taking such great care of us.
Mason Pine is definitely our family’s go-to hotel. We always feel comfortable here, and we’ll definitely be back again! 🙏🏼
AAnonymous UserThe facilities are good, and the food is decent, though not amazing. There were a couple of minor issues that were quite annoying.
The first time we went for breakfast, we were asked how many people we were, and told that if there were two of us, we could only sit indoors and not outside. After calling a supervisor or coordinator, we were finally allowed to sit outside. Then there was the issue with the bathroom mat... after the room was cleaned, it wasn't put back. When we requested it, it took about 2 hours for it to be delivered. Every time we called, the receptionist answered like a bot, saying it had been reported to housekeeping for delivery... yes, it was delivered, but 2 hours later.
BBudi HiantoThe location is excellent, right on Braga Street. There are many hangout spots around the hotel. The price matches the quality. The only downside is very limited parking. Overall, it's okay for a stay with family or friends.
BBernadettaUlina🌿 Beautiful mountain views and an atmosphere far from the hustle and bustle of the city center.
* 🏊 The heated infinity pool is a major draw, especially when Bandung weather is cold.
* 👨👩👧 Family-friendly, with a kids' club and children's play area available.
* 🍳 Varied breakfast options with Indonesian, Asian, and Western dishes. Many guests highly rate the quality of the breakfast.
* 🛏️ Rooms are clean, comfortable, and some have balconies with city or golf course views.
* 👏 Staff service is known to be friendly and responsive, consistently receiving positive reviews from guests.
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