I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money.
My ratings:
Executive Suite Design & Location: 2/10
Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently)
Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis)
Pricing (Value for Money): 5/10 (Overpriced)
View & Hotel Location: 5/10
I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.
One of the best hotels in Cirebon with excellent facilities. They have a swimming pool, kids playground area, and fitness area. They also have cafe and bar and lounge area with life music performance. The room is really spacy especially the king bed. Thank you for providing such a wonderful services making a good memory for my family.
Breakfast is rather disappointing, brewed Coffee ( americano or long black-doesnt have one I guess) is watery,,No Coffee aroma bad taste.
Few variety of food ( no chinese, japanese, indian, sundanese corner?). Not worthed for the Price we paid 250k per pax.
Roof Top (only suitable for outdoor, when its raining Party is over. There should be ways to provide indoor part.. Rain was was just atopped When I was Having a glass of wine. Eveeythibg is wet. Ezeot high Chair in the Bar. And There is no music. Live music or DJ is only on saturday. The good thins of the Roof Top, is the 360 degree Mountain and City view
Huge, spacious, and modern minimalistic design lobby lounge. But, no Touch of parahyangan or Sundanese atmosphere. Exept angklung ornamen at M floor . This could be in jakrta or Any other metropolitan citie. No local culture and historical Touch. Exeot the long corridor at G floor connected to Pelataran Resto
Deluxe room with King size bed and Mountain view is great. Wifi and TV are also great. However the structure of bathroom (shower) with too many wooden seperation walls give rather Tiny space feeling.
The pool is too small for two adjacent hotel Tower (Pullman and Ibis Style) . Just good for Kids. Gym space is fine in termos of space. B
Honestly, this is the most crowded hotel I've ever stayed at. It was difficult to find parking, but luckily there was a staff member to help park the car. It was a bit of a hassle if you left something in the car because the parking lot was quite far, and they had to take me there on a motorbike đ .
For breakfast, there were many menu options, but because it was extremely crowded, many items ran out and took a long time to be refilled. Plates and glasses also ran out and weren't refilled quickly. There was a lot of food, but the taste was standard. They had everything from gudeg, nasi kuning, pasta, an Indomie station, and even Japanese food.
Kids' activities were also plentiful but pretty standard. Because it was so crowded, it felt cramped đđť. The free playground was small, and the ball pit cost an additional 75k. The mini zoo was okay; animal food cost 20k. Cooking classes cost another 125k, and even requesting a birthday cake was an extra charge.
Our superior twin room had very standard facilities, nothing special for the 1 million IDR-ish price. It was a bit musty, the bed size felt like 100cm, and the towels and pillowcases were less than fresh, looking rather dull.
Would I come back? No, once was enough đđťđ
Within Hotel , Room , cleanliness is very good .
Breakfast is very good and delicious , layout and lots of variety.
My daughter enjoyed her play in the swimming pools which is very clean . Will be happy to have more manned plaything for children , your zoo layout if can have children interact with them will be Nice.
This was my fourth visit to the hotel (twice for work events and twice with family), but this time I booked through an app, and unfortunately, we encountered several disappointing issues. Firstly, the app did not provide information that the swimming pool would be closed from 1 PM to 6 AM. Although we were allowed to use the children's pool, it would have been uncomfortable for the kids to swim among people decorating for a party, so we decided against it, much to their disappointment. Secondly, the room was advertised for four guests, but amenities were only provided for two; however, after we informed the staff, the missing items were promptly delivered to our room. Thirdly, the app stated breakfast for four guests, but only two were initially accommodated. Again, we had to complain, and this was quickly rectified. Lastly, the room description on the app mentioned a city view, which our assigned room lacked. Furthermore, we found dead cockroaches and other insects, which were immediately cleaned after we reported them. I usually book two connecting rooms, but this time I wanted to try a different room type, which turned out to be somewhat less satisfying.
Despite these issues, the hotel's facilities are truly outstanding â absolutely fantastic! The breakfast was delicious with a wide variety of choices. The views and photo opportunities are superb, and the staff were very friendly, even helping us take pictures at some of the best spots.
Thank you, GH Universal. I hope the points I've raised can be addressed for future improvements.
I recommend this hotel for family trip, kids friendly, there is outdoor kids playground, indoor game play room. Food is Good, View from Room nice, all items is good.
All your staffs are absolutely stunning and very inspiring. They are great workers they deserve more applause and honorarium.
Im in the field of hospitality industries also and I experienced an amazing feeling in your Hotel
Keep it up.. Allahumma baarik
Faisal Al Filibiny
Staying at The Trans Luxury Hotel Bandung was an unforgettable experience! đ
Elegant rooms with stunning city views, exceptional service, and delicious breakfast options. The pool and direct access to Trans Studio Mall make it perfect for families. Truly a 5-star comfort in the heart of Bandung! đ
We had a fantastic 2-day stay at Harris Hotel â the rooms were clean, spacious, and perfect for our family. The staff were friendly and accommodating, always ready to assist with a smile. The kids especially loved the pool and the breakfast spread had a great variety for everyone.
Great
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RRiyumi minkyuThis isn't my first time staying here, and it's always comfortable. The Sundanese music played during breakfast is a wonderful touch; I sincerely hope it's maintained as it beautifully preserves tradition. In the late afternoon leading into the evening, there's also live piano music, which is absolutely lovely and perfectly complements the lobby's atmosphere â please keep this delightful feature! The breakfast itself is delicious. My only suggestion would be to add more meat dishes to the menu. One minor issue was finding a few small stones in the mung bean porridge; I kindly ask for more attention to detail regarding this. Thank you, and wishing you continued success! đĽ°đđť
Jjoanlee16Pros: The pool is heated. The restaurant has unbeatable views.
Cons: This is a major drawback. On weekdays, the kids' facilities like horseback riding and mini off-road vehicles are all unavailable! The Chinese restaurant is also closed. So, what's a family-friendly hotel on weekends becomes just a business hotel on weekdays.
Suggestion: These conditions should be clearly stated on the homepage!
JJieyicaoThis hotel offers great value for money! The service was excellent, from the front desk and doormen to the restaurant staff. The breakfast was plentiful and delicious. The hotel is located in the city center, so the immediate surroundings are a bit average. However, it's within walking distance to Braga Street. They also offer very reasonably priced dinner buffet and room service packages. Considering that outside restaurants might not be very hygienic, we chose to have all three meals at the hotel. It was a very pleasant stay!
GGuest UserThe hotel provides excellent service in every aspect. All the staff are being very nice, friendly, and helpful from the very start we came until we left the hotel.
In addition, I took a note about the water when having a breakfast, the next day the representative approached me and showed some gratitude for filling the survey and gave me complimentary cake.
It was the cake I love that I mentioned before.
Thank you to Mr. Lucky & all the F&B staff for the nice gesture.
And for the hotel itself, the atmosphere, location, food - everything was great! Will definitely come back another day. Keep up the good work! đ
GGuest UserOur room was upgraded to grand deluxe and it was very spatious. The service was great, all the staffs are very friendly and polite. Aldiansyah was very attentive, so kudos to him. At first, there were some input error, so supposedly our cards to the room should work for 2 nights, but only registered as one, but staff worked very fast and delivered the new cards to our room immediately. Breakfast were great, especially the fritters and the tofu coated with some red sauce. Plenty of options also from indonesian and western food. No iron at room, but you can ask for it and they will deliver it to your room. No shaver, Some slight smell in the bathroom, but nevertheless it was a pleasant stay.
GGuest Userâď¸âď¸âď¸âď¸â (4/5)
I recently stayed at this hotel and had a generally pleasant experience. The location is very convenient, close to major attractions and easy to access. The room was clean, spacious, and well-maintained, with comfortable bedding.
The staff were friendly and helpful, especially at check-in and when we needed assistance. The breakfast options were decent, though there could be more variety.
One downside was that the Wi-Fi was a bit slow at times, and there was some noise from outside at night. Overall, itâs a good value for the price and I would consider staying here again
AAnonymous UserEverything is good in this hotel. Really love it a lot and strongly recommend everyone to give it a stay. Though we encountered pillow casing not clean but it was changed promptly.
We stayed at Four Points by Sheraton Bandung for 5 days and 4 nights while exploring Bandung. The hotelâs breakfast service began at 6.00 a.m., which was especially convenient and thoughtful for early-rising guests like us.
We would like to specifically compliment the restaurant manager, Mr Niwan, for his exceptional service. From the second day onwards, he remembered us and thoughtfully brewed milk tea for my husband every morning without being asked. His friendliness, attentiveness and genuine effort to meet our requestsâor recommend special breakfast items on the menuâmade our dining experience truly a memorable and unforgettable ones.
Having stayed at several five-star hotels across Indonesia, we can confidently say that Mr Niwan stood out. He made us feel sincerely welcomed and delivered excellent and outstanding service throughout our breakfast experiences. His professionalism and warm hospitality reflect the high standards of Four Points by Sheraton.
While all staff members were pleasant and helpful, Mr Niwan was exceptional in going the extra mile and greeting guests with a sincere smile consistently. He is definitely a credit to your team and a good example of how well Four Points Sheraton Bandung has trained and developed its staff.
Thank you for making our stay at Four Points by Sheraton Bandung feel like a home away from home. Thank you Mr Niwan for always delivering your EXCELLENT SERVICES with a smile. We truly enjoyed our breakfast experience in the restaurant.
Lastly, thank you for treating all guests with snacks and AWESOME SERVICES. It was definitely a memorable and lovely stay at Four Points by Sheraton Bandungâ¤ď¸.
GguestwomanIt will be a long review for this hotel.
Location: it's not in the city center, the way to get here it could have traffic jams at certain times, with some rough patches. But if youâre looking for a quiet, peaceful place with beautiful lake views and a village vibe, this hotel is the perfect escape.
Room: since this hotel is newly built, the room is quite clean and neat. The furniture in some parts already has a dent, and the glass cup is not clean enough.
It will count in the Cleanliness part, although we see it as clean, but at some parts of furniture or amenities it needs more concern, as like the tissue box. A little suggestion from me, the hotel management needs to consider the environment of this hotel because it's too humid, so mold can be easier growing and pop up in some areas.
Breakfast & Restaurant: the breakfast is good enough, they serve indonesian food and a simple western style (toast bread). I got a chance to enjoy dinner there, and I like the fried banana.
Rate, Price, & Payment: They require a deposit of IDR 100,000 at check-in. The hotel prices are very affordable and fair for the service and facilities provided. Food prices at the restaurant are also reasonable, although some items are a bit overpriced. Unfortunately, when I checked in, the EDC machine and QRIS payment system were not working, so they only accepted cash or QRIS/bank transfers to a staff memberâs personal account.
Environment & Vibes: The hotel is quiet and peaceful. During prayer times, the call to prayer (suara adzan) from a nearby mosque can be heard, but it is not disturbing. The parking area is spacious, and there is also basement parking available.
They have several meeting rooms & ballroom.
Overall, This hotel is great and value for money. You may try and experience the peaceful vibes here.
GGuest UserI had an excellent stay at Pullman Hotel and truly enjoyed every moment of my visit. From the moment I arrived, the staff made me feel warmly welcomed with their professionalism, friendliness, and attention to detail.
The room was spacious, modern, and impeccably clean, with very comfortable bedding that ensured a great nightâs sleep. I especially appreciated the thoughtful amenities and the beautiful interior design, which reflects Pullmanâs contemporary luxury style.
The dining experience was outstanding â breakfast offered a wide variety of high-quality international and local dishes, all fresh and delicious. The restaurant staff were attentive and ensured guests were well taken care of throughout.
Facilities such as the fitness center, pool, and meeting areas were well maintained and added great value to the stay. The hotelâs location was also very convenient, making it easy to access key business and leisure areas.
Overall, Pullman delivers exceptional service, comfort, and quality. I would highly recommend this hotel to both business and leisure travelers and look forward to staying again in the future.đĽ°
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