The hotel is right next to Nagano Station, with direct access to a shopping mall on the second floor, making its location the closest to the JR station. Even with an extra bed, the room didn't feel small, and we could easily open a 30-inch suitcase. It's very convenient for getting to nearby attractions by train, and there are plenty of dining and entertainment options around the hotel.
1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs.
2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally.
We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk.
3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby.
4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.
The price is not that expensive, so we didn’t expect that much. However, everything was really great. Large and clean public onsen. The breakfast was really really brilliant - variety of food and the taste is very yummy. Only the con is a bit far from the city but it’s not our concern. Really impressed. The hotel also provides the drinking station everywhere. Free drinks and snack at the lounge too.
The room was large and we could see the suwa lake. The beddings were prepared by staffs and breakfast was also good. We could also enjoy the onsen downstairs. Also they let us check out an hour later. Perfect experience
A cozy boutique hotel with great access to Karuizawa attractions.
- Excellent location in the heart of *Kyu-Karuizawa (旧軽井沢)*, walkable to *Old Ginza Street*, cafes, shops, and St. Paul’s Catholic Church.
- Peaceful area, convenient for exploring by foot or car.
- Room was clean, stylish, modern interiors with natural wood touches.
- Spacious rooms (especially for Japan standard) with comfortable beds and good amenities.
- Pyjamas were provided
- Friendly, English-speaking staff; smooth check-in/out process.
It was a great experience to stay in this hotel! Very nice view and staff are very polite and willing to answer many questions. Outdoor area is very big that we could take bicycles with kids. Also there are kids outdoor playground that can spend whole day there.
It is a pleasure to stay at this hotel because of its cleanliness and the services it provides. Despite the fact that the property is old and needs some renovation, I am still happy to leave a very good review. The hotel provides a free shuttle service to Matsumoto station. Additionally, it offers complimentary onsen access at another hotel, with shuttle bus service included. Hotel guests should make full use of these. Reminder: To ensure your seat at the onsen, please make the reservation by 9am every day. I will stay at this hotel again when I visit Matsumoto next time.
The location of the hotel is close to Yudanaka Station,only 4-minute walk.The twin room is spacious and comfortable,but the area near the window is slightly cold.The onsen is clean and spacious.View woman outdoor onsen ia great,can clearly see the mountains.The kaiseki dinner was very deicious.We are very impressed with Tsubakino Hotel.
Hotel in the very nice location.
There were no pajamas in the room, which is usually provided in most Japanese hotels, but I had to go to the lobby to get some.
Most of the staff were nice, but there was one older woman who spoke more like a ward office clerk than a hotel staff member. I was disappointed.
The environment is antique, every place is full of details, the room has a first-class view, the open-air hot spring has a flavor, and the overall environment is comfortable. One berth and two foods, the quality of food is good. The service attitude is friendly and professional, and it is more traditional Japanese culture when sending us out of the hotel.
Very Good
15 reviews
8.6/10
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8.9/10
Very Good
Hhargowsiewmai1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs.
2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally.
We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk.
3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby.
4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.
CChenieeOne of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings.
I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond.
The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable.
We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores.
This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!
NNuonuokafeiThe classic Karuizawa Resort Hotel, which has been passed down for more than 100 years, has been restored to its original state. It will welcome guests with a brand new look in 2024. There is a pick-up at the hotel's pick-up area at the south exit of Karuizawa Station. The car is parked a little inside and you have to look for it. There is a bus at 2:30 in the afternoon. If there is no bus, take a taxi directly to the hotel, which costs about RMB 60. The hotel's etiquette reception is impeccable. Every staff member is warm and friendly. The room is just the best time to live. It is brand new but no longer decorated. I booked a better room with a terrace than the basic room. I was given a corner room with large double-sided glass. The room is so beautiful. The terrace is quite small and I have never been out. The basic room of the hotel is also very large. There is no problem. Every room is comfortable to live in. It is recommended to include meals. Dinner is 16,500 yen plus 1,000 yen to upgrade the meat. The meat is tender and delicious. It is worth it! Every dish was delicious, the right temperature, the best quality. Breakfast was 5700 yen, not bad, but the quality was not as good as the breakfast in Nikko Jingu. The boiled egg was hard to open without an egg opener, the bacon was not crispy, and the toast was not toasted. I was a little disappointed, but the service was still perfect. The curtains in the room were very blackout, which was highly praised. There were many buses going to and from the station to go shopping at the outlets. It was easy to buy. There were all the big sports brands and the styles were new. In summary, I would stay here again if I went to Karuizawa.
GGuest UserThe room was immaculately clean, and the welcoming staff was very friendly. We had a French set menu for dinner, which was delicious!
The breakfast buffet offered both Japanese and Western dishes, and the food was delicious and varied!
Another fun thing was the short tram ride to the hot spring baths. The water is natural, and it was a delightful experience to soak in the baths while gazing at the distant mountain views!
It's a perfect place to relax and unwind on vacation!
MMeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel.
Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself.
We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet.
In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies.
Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
GGuest UserThe price is not that expensive, so we didn’t expect that much. However, everything was really great. Large and clean public onsen. The breakfast was really really brilliant - variety of food and the taste is very yummy. Only the con is a bit far from the city but it’s not our concern. Really impressed. The hotel also provides the drinking station everywhere. Free drinks and snack at the lounge too.
GGuest UserHotel in the very nice location.
There were no pajamas in the room, which is usually provided in most Japanese hotels, but I had to go to the lobby to get some.
Most of the staff were nice, but there was one older woman who spoke more like a ward office clerk than a hotel staff member. I was disappointed.
Kkfmy1225Even though we arrived after 11pm, the hot spring was still open. The hot spring was very comfortable and satisfying. However, even though I had contacted them in advance to say I would be arriving late, they contacted me in the evening of my stay to say that dinner was ready. I wish they had confirmed whether dinner would be available in the evening when I contacted them in advance. Also, the futon was too thin, so my body ached and I couldn't get rid of my fatigue.
PPangI am from Hong Kong, but I did not stay in this hotel. Originally I booked Villa Ichinose, but 3 days before departure I received an email from Villa Ichinose saying that due to a problem with the room's machinery, they would arrange to move me to another hotel called Mount Shiga. I stayed in a tatami room in that hotel and there were no chairs. After skiing all day, I had to sit on a mattress on the ground to rest. I need an extra pillow to make my lower back more comfortable. When I opened the door where the pillows and quilts were placed and took out a pillow, I was stunned. The pillow was dirty, full of saliva stains, yellow and moldy. I believe it hadn't been cleaned for at least a month to be so dirty and noticeable. Such sanitary conditions make me very uneasy. I took pictures of the pillow and room key to prove it. My main point is that the person in charge of Villa Ichinose should not have transferred me to a very old and unhygienic hotel. I can't comment on other aspects because I didn't stay there. But the location is very good, right next to the Ichinose bus stop, and the hotel environment is nice (because I was going to this hotel to pick up my snowboard bag, so I went in to take a look).
AAnonymous UserThe hotel is right next to Nagano Station, with direct access to a shopping mall on the second floor, making its location the closest to the JR station. Even with an extra bed, the room didn't feel small, and we could easily open a 30-inch suitcase. It's very convenient for getting to nearby attractions by train, and there are plenty of dining and entertainment options around the hotel.
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