Posted on Sep 5, 2025
Aina M. L. Lorona
I had a hot, uncomfortable disappointed, and we were in utter shocked that the room I booked was not in their system. As I was rebooking, it was not the same as the first booking then blacked out occured. During the blacked out the my booking end up with only a bed in dorm style quarters, public bathroom and no privacy.
My first booking was a package trip from Cebu to Manila which still in a wrong date. The actual date for the flight was to be on August 19 @ 9:50 but the three agent that I spoke to on the 18th got my hotel canceled and only provided me a rebooked solution. Sure, I can rebooked, thank so much for making my simple trip into **************** with my family, along withy impatient high functioning autism, 24 years old son who doesn't like his iPad to be low battery and no wifi.
To remind you that the black out still happening, so during my aunty and son lunch the black still going. I have no idea what kind of menu and price for food and drinks. As I saw the server put the first plate of food, I was shocked to see the mountain square shape nacho cheese beyond understanding. My aunty is only 90 to 100 pounds. She doesn't speak English and doesn't understand what she ordered, so she asked question about salad and a slice of pizza. But that not what the server brought, he came out again carrying nacho cheese, same size as the first nacho cheese/beef, except the second is chicken then a whole large Canadian bacon pizza. I couldn't believe the amount of food that was ordered then a Red Bull for my autistic son? My aunty was repeatedly saying that she only want salad and a slice pizza then water. What she really wanted the cook and server wanted to do is take away all the food back including the Red Bull. Oh, one more set of food, two big pieces of Burrito. The hotel is still in black out and stuffy hot and dark.
The staff are not good listener. My son started eating and drinking the Red Bull, when I saw him, I told the staff that Red Bull straight might kill him of a heart attack. I also mentioned that my son doesn't know self control when it comes to food which is called glutenny . He already pass his regular weight. I heard my aunty said that my son ordered all the food; she had no idea what he was ordering.
Meanwhile the black out still continuing till around 5:30 pm, every building around the area has their electricity back on but not the Papabo. Our booking still in process. The manager charged me for the lunch even though the mistake was the their service, taking order from an autistic person instead of asking his parents. The manager decided to booked us in the one room that has two bunk bed, private bathroom and has windows cause still black out. The room is stuffy and hot, it's on the fourth floor, no elevator and dark to go up the stairs. We decided to lock up our things in the room cause still black out.
My aunty over heard that the electricity bill was not paid. So as soon as I got down. The manager charged me 1500 pesos cash plus 1200 pesos for lunch that I only got to eat two slices of pizza and a couple of bite of nacho beef. I didn't get to have the burritos. The Papabo manager quickly went to pay for their electricity bill after she spoke to the owner.
My aunty and me went to the beach. I for sure locked the bedroom and still no electriçity. My son went to 7/11 to charge the iPad. We got back at the hotel at 8:30 or so and the electricity was on and my son also in the in the hotel. Do recognized that the hotel keys was an actual key, and I only have the key with. In my surprised our bedroom door was wide open, our things are scattered on the chair and table. Now, just today at this time, I'm still looking for my necklace that has my Mom piece of earing, my oldest son alligator tooth pendant and my initial pendant A.
I'll call the hotel when I finished looking at our things here.Yap, my necklace is missing.
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Price per night from:CAD 8
Posted on Aug 15, 2026|Deluxe Room
ThomasblnI was very disappointed after seeing breakfast buffet in this hotel! Knowing that it wasn’t cheap hotel and has lots of branches over Philippines, I didn’t expect that the buffet would be considering only Philippino and Chinese taste. Eggs weren’t even cooked well, hash brown smelled with old oil, most of the food contains pork, not much fruit choice ( only two ) , coffee tasted as though coffee machine wasn’t cleaned for ages. I raised a complaint knowing I had food poisoning after 2 consecutive days! All I heard is sorry we can provide you veggies … is it a best offer knowing how much we paid for this hotel! Then at least give people option of not including breakfast to the room price. Concerning room no problem, clean and nice.
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Price per night from:CAD 115
Posted on Jul 27, 2026|King Room With Courtyard View
홍또여Overall, this was a satisfying 5-star resort, with the exception of its location.
The staff were incredibly friendly, and the security was excellent, making for a comfortable and safe stay within the resort. There were also various activities offered by the resort, so there was plenty to enjoy without even having to leave.
Most notably, the swimming pool is absolutely beautiful. It was even more stunning in person than in photos, and I'd be willing to return just for the pool alone.
The only slight disappointment was breakfast. While the bread and fruit were good, the overall food selection was less than expected. I had the pho for three days, and the taste varied each day, which felt inconsistent.
Additionally, the location is a bit secluded, so many massage parlors and restaurants don't offer pick-up/drop-off services. Most of the time, I had to rely on taxis, which made getting around a bit inconvenient.
However, the resort's facilities and services were so excellent that I highly recommend it to anyone looking for a relaxing, resort-focused vacation. Conversely, for those planning daily excursions for sightseeing or food tours, the location might be somewhat inconvenient.
Even if I visit Cebu again, I was so satisfied with this resort that I would book it again just for the swimming pool.
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Price per night from:CAD 244
Posted on Jan 26, 2026
Guest User
I'm leaving this review in the hopes that it will be helpful to those traveling to Bohol.
1. Location: Since it's far from Alona Beach, I had to pay an additional 300 pesos one way for the free massage pickup and drop-off.
2. Facilities: The room was very comfortable and bright, perfect for putting on makeup. The mattress and bedding were nice, and the single beds came with two pillows, which was very comfortable.
3. Pool: The water was clean and regularly maintained, so it was great for swimming. At other resorts, I've never been in the water.
4. Meals: Breakfast was included, which was simple but filling and delicious. It was also nice to be able to order other meals whenever I wanted, which was also delicious.
5. Service: The staff were all friendly, and since it's not a busy area, they provided hotel pickup and drop-off for nearby areas and called tuk-tuks for further places. Grab wasn't available.
6. Overall: This is a resort I'd stay at again when I want a quiet and relaxing stay, but the distance from the city center was a bit inconvenient. This resort is great for water activities. I went shopping at ICM for 400 pesos one way, but I like to wander around nearby, so I moved to Alona Beach and had some fun.
Because it's surrounded by mountains, there were so many mosquitoes that I think I killed about 10 a day. Ask for an electric mosquito coil to minimize the damage.
This is a resort I highly recommend, but the biggest drawback is the mosquitoes.
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Price per night from:CAD 56
Posted on Aug 27, 2026|Superior Twin Room
yanaaa__ahad a pleasant stay! managed to get our room early with no added charges & loved that the lifts always came fast~ airconditioning in the room also worked well.
location was great! only 10 mins stroll to the massive Ayala Center Mall which has so many things & always took less than 1 min to secure a Grab from the hotel to get around Cebu City
the staff also always helped us get the door & our luggages, thank you Mandarin Plaza!
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Price per night from:CAD 44
Posted on Sep 3, 2026|Superior Queen Room
Guest UserWe had a wonderful stay at Mercure Mactan and were very happy with our experience. The hotel was clean, comfortable, and conveniently located in Mactan Newtown, where there are plenty of food options, restaurants, and cafes, all just a short walk from the hotel.
The staff were friendly and accommodating. We were also celebrating a birthday during our stay, and the hotel kindly prepared a simple cake for us, which we really appreciated. It was a lovely little touch that made the celebration more special.
Another great thing is that guests can enjoy access to the pool and beach in Mactan Newtown, which made our stay even more enjoyable.
The only area that could be improved is the breakfast selection, but it wasn’t a major issue and didn’t take away from our overall experience.
Overall, we had a great stay and would definitely consider coming back!
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Price per night from:CAD 78
Posted on Aug 25, 2026|Deluxe King Seaview
Guest UserThe design is quite good, but the renovation seems a bit shoddy. The wardrobe door couldn't close completely, letting light in all night. The night light had a really odd color. For the buffet breakfast on weekends, you'd have to queue if you went late. The food covered all of Asia, which was interesting.
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Price per night from:CAD 119
Posted on Aug 17, 2026|Executive Room
Guest UserI stayed at bai Hotel Cebu in Mandaue, Cebu. It's a wonderful hotel with an excellent balance of location, facilities, and service, ensuring a very comfortable stay.
**Staff & Service**
The staff were always smiling, very kind, and full of hospitality, making my stay very pleasant. The service at the Executive Lounge and restaurants was also polite and reassuring.
**Room & View**
The room was clean with a calm, modern interior. The bed was comfortable, and the large window offered beautiful views of Cebu city and the evening sunset.
**Rooftop Pool & Bar**
The infinity pool and bar on the top floor offered breathtaking night views, making it the perfect spot to relax and enjoy the night breeze.
**Dining & Executive Lounge**
The breakfast buffet and lounge food offered a wide variety and high quality. From local traditional sweets (like Puso, mangoes, and chocolate sauce) to Western dishes like pasta, everything was delicious and enjoyable.
**Location & Surroundings**
Parkmall is right in front of the hotel, so shopping, dining, and currency exchange were never an issue. Access to the airport and the city center is also excellent.
This hotel is highly recommended as a base for exploring Cebu, whether for business or leisure. I would definitely like to stay here again when I visit Cebu next time!
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Price per night from:CAD 65
Posted on May 20, 2026
Guest UserThe island was beautiful and we really loved the place. However, I was disappointed with the drone policy. Even though I already had a permit, drone flying was only allowed in one specific area, which did not feel safe because it was surrounded by water. It would be better to provide safer and more flexible flying locations for visitors with approved permits.
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Price per night from:CAD 215
Posted on Jul 29, 2026|Signature Seaview King
Guest UserFirst off, the complimentary club lounge access at NUSTAR is a huge plus. The room condition was excellent, and the butler service was great too. I'd definitely consider staying again.
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Price per night from:CAD 187