Hotel near Tunjungan,Genteng37.5% of visitors choose this area
WWzishan2026.02.20
The cleanliness of the duvet in the room needs improvement; there were several blood stains on it. I brought my own four-piece bedding set, originally thinking I wouldn't use it since I was only staying one night. However, my child found multiple dirty spots on the duvet, so I ended up using my own bedding set.
The double bed is actually two single beds pushed together; the bed shifts, leaving a concave area in the middle, making it uncomfortable to sleep in. The location is good, and the service is satisfactory.
Hotel near Tunjungan,Genteng37.5% of visitors choose this area
RRina Aripin2026.04.09
Not really satisfied, service could be better.
Reached at 4pm (indoesia time) to check in, was asked to wait as the room is not ready. Waited for 10mins which is okay.
Card only given 1 - not convenient when we arranged inhouse massage as one of us need to stay in the room with the massuer while my husband went down to pick up another masseur and the room went off pitch black.
Breakfast - eggs ran out by 9am, and was told that there will be no more eggs
Checkout day, called reception around 10am - request for additional mineral bottle for drinking but was told that we are checking out today and we would need to purchase the bottle.
Checkout - was running 5 minutes late, reception already called asking to check out now.
Bed and pillows are okay and comfortable to sleep. There’s international plug so you can use if you’re using 3 pin plug.
Location is perfect, just across the Tunjungan Plaza but nothing nice to shop. Just boring.
Service could be better, but definitely not returning for us.
Hotel near Tunjungan,Genteng37.5% of visitors choose this area
LLILICAPRILINA2025.10.12
Overall OK, good location, easy access & so many cafe nearby. Even the breakfast also so good like so many local foods that can try. Just one thing no iron inside the room & asking to send iron to room they just take note but not send the iron .
Hotel near Tunjungan,Tegalsari37.5% of visitors choose this area
Rryancwc2025.12.03
I had a wonderful experience at the Four Seasons by Sheraton. The location is perfect for tourists — there’s a large shopping mall right next door, making it super convenient for dining and shopping. A lively tourist street is also just a short walk away, so there’s always something to explore.
The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help. Overall, this hotel offers great comfort, convenience, and hospitality. Highly recommended for anyone visiting the area!
Overall i like this budget hotel.. even budget what impressed me that they provided us a bolster ( bantal guling ) in the room. Which is a wow for me ... im a bolster lover. 🤗😂
Then the checkin process also good ...
My wife and I stayed 12 days all up the staff were amazing the resort was clean and had everything we needed there was a amazing choice of food and a gym that had enough equipment to keep the weight down and well priced.
On our next visit to Surabaya we will not hesitate to stay at the bumi resort highly recommended 👌
The hotel is at a place quite convenient and quiet. We got to see the fireworks of the entire cbd. The room is quite spacious and clean. There are malls and cafes nearby.
Hotel is located within walking distance to food options and Tunjungan Plaza mall. Room is huge with a bathtub in the room. Room is clean. But the soundproofing is bad.
We had to change room because the room next door made a lot of noises during the night. We literally can hear their voices speaking and music turned on loud next door.
Hotel near Wiyung,Wiyung12.5% of visitors choose this area
GGuest User2026.03.24
One of the best hotel in Surabaya, standing on the biggest mall in Indonesia, we can feel a good holiday with another experiences.
The breakfast was so amazing, have a good taste and serve with a lot of kindness.
We will back again.
Great
313 reviews
9.3/10
Price from
VND 1,906,078
per night
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8.6/10
Very Good
RRose AnnWe use this place every time we go to Ijen to do birdwatching for years.
Room is ok with warm and good water pressure.
They have western and local restaurant on site. The Western one was ok but the local restaurant is always a no and serve poor quality food, the warung can serve better Nasi goreng than in here. Some of the server in the local restaurant are lack of training.
XXianguangのwoniuThe Westin Surabaya was our first stop in Indonesia, and overall, it was fantastic! 🤗 The only minor drawback was that the room felt a bit on the small and compact side. However, the breakfast spread was amazing, and the location was super convenient. Right downstairs there's a huge complex, which made everything very accessible and easy to get around.👍
Aaloysius alfaThe building in some areas, like the kids' playground, was dirty, small, messy, incomplete, and the toys were broken. Several other areas were also quite dirty. The service wasn't very friendly and was too strict. For breakfast, many hotels offer it for free for children under 12, or at least have a special child's rate. When I chatted with marketing, it seemed like there was a price for children, but on the day itself, the staff told me to pay the adult price.
GGuest UserClean, spacious, and very comfortable room. For the price of 613k, it was definitely worth it. Unfortunately, check-in was a hassle. The older receptionist said that the booking details had to match the ID of the person checking in. It took a really long time, it was frustrating, and I ended up getting annoyed. However, other staff members were friendly and helped me with my bags to the room, even though I had a lot.
WWong Hoe YenLocated in the middle of the city accessible to tons of food places, malls and amenities! The room very clean, spacious and deco very well. The pillows were very soft, the room was clean and we got a room with a swimming pool view. Trimurti restaurant offers very wide range and delicious indoor menu!
MMichelle JoanI cant comment much on this hotel because i only go there to sleep at night and catch up morning flight the next morning. Breakfast is simple not many choices.
CChunshumuyun2019All the facilities are clean and quite good in quality. Only 1 shortcomings: the door can't shield the the room from sound in the corridors totally, I can clearly heard the knockings and bell ringing from other rooms at night. But in general, it's still a quite decent hotel to stay.
RRyanTripsThis was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference.
We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices.
Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment.
I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team.
Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!
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