Hotels With Gym in Brandenburg, Germany

I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests.

Absolutely perfect location – it took just 10 minutes from leaving the hotel to getting through airport security. Surprisingly, it was very quiet at night, even though I slept with the window open. Check-in took only a minute thanks to the self-check-in kiosks, which was very convenient. There is also a nice bar in the lobby downstairs. The only small downside was that the sauna is open only until 10:00 PM and requires an extra fee. Other than that, this is an ideal place to stay if you have an early flight.

We enjoyed the stay at the hotel very well. Breakfast buffet was very varied, the staff friendly and our room was clean and clean.

Artived at 11pm took over an hour to find my room. Two customers prior to me had been sent to rooms that had customers in bed. I assume they over book the hotel, hoping people cancelled or dont turn up. The hotel had an electrical charge noise and feelnabout it. Possibly from the airport.

Reception wasn't so good. A young receptionist, chewing gum with her mouth open, managed to force out a hello and then handed over the room key without explanation. We've received a friendlier welcome. Breakfast was good. Room was clean. The stairwells are not for use except at the reception. Therefore, the walks are very long.

This is new hotel, conveniently located very close to the central train station in Potsdam. Take the exit to Friedrich-Engels-Straße, turn right and you already see the new nice looking building about 300 m away on the other side of the street ”Lange Brücke” (long bridge). The reception and breakfast area is on the first floor (Erdgeschoss), well lighted with large windows. Everything looks new, nice and neat. (No worries, no smell at all from construction materials or new furniture, also not in the corridors or in my room). The standard room I booked is small with minimalistic furniture, but I like it simple anyway. The tiles in the bathroom are real cool and nice looking, so is the carpet and color arrangement in the floors. The staff was friendly, but you need to be a bit patient, as several if them are new and still being trained on the software to check in. 😊 No doubt, next trip to Potsdam I will chose the same hotel.

The hotel is near to the Airport BER in a region with several hotels and B+B almost on the meadows. Despite this they still charge you for about 30 Euros parking fee per night. The room is clean but tiny and very basic amenities. There is no bottled water or water kettle or tea and coffee at your room. The breakfast is ok but kind of in the lobby. So for this price which insn‘t cheap you can only expect very basic things. The airport transfer by bus costs 3.5 euros and takes about 7 min bus ride. It leaves every half hour in front of the hotel.

Dieses Hotel ist wundervoll! In einer tollen Landschaft mit vielen Optionen für Außenaktivitäten bitet es eine wundervollle Saunalsndschaft! Das Essen ist hervorragend (tolles Frühstücksbüffet und Abendessen und auch der Italiener ist spitze!

It was nice to stay here. Good and pleasant hotel. The only thing I was charged twice, one time by trip.com and hotel. So multiply your amount *2 and enjoy your stay)))

Wonderful! My last stay has been for 5 years, but you don't see the hotel. Specially, the friendly, careful, but unimpersive staff is to mention. You realize that everyone here is in the heart that you feel well, relaxed and willing to come back. After the current stay I wonder why it took so long that I was back there, although I enjoyed many weekends in hotels with spa just in winter. There is something to improve? Some saunas are a little small depending on the number of visitors and there may be more showers. But important is that everything worked and there was no maintenance bust. I'd like to come back, even soon.