The Canary Wharf Tribe never lets me down! Unbelievable stay all lead by Esther on reception who was just brilliant and accomodated me beyond what I had already imagined and if you haven't stayed before, everything about it is comfortable and luxurious. The bedding looked like it had been ironed on the bed to get the smoothest finish, the toiletries make you smell so lush and that's just the hand and body wash, top up with body lotion and you go to sleep smelling like heaven! Tea, coffee area catered for all including those like me who need decaf. There is even an instruction sheet to show you how to really relax and take in your morning coffee moment. The bed is like a fluffy cloud and pillows to get lost in. Thank you Esther, Tribe. I did not want to leave today. I will see you soon!
Hotels in Kensington and Chelsea,London11.4% of visitors choose this area
GGuest User2025.08.14
Unfortunately not a gd nights sleep, stayed in 3 different rooms in the first 24 hrs of our stay due to very uncomfortable squeaky beds and gave up after the 3rd room as we couldn’t face being moved again.. rooms very dated and in need of major modernisation. Location was not great for us as it’s a 15 minute walk to the nearest tube station (Kensington high street) as Kensington Olympia tube station is only 5 minutes away but tubes only arrive there weekends and are few and far between but that’s our fault for not researching that correctly.
Staff very friendly and helpful and breakfast was 1st class ..
If only the hotels room deco was at the same standard as the staff/breakfast this would have been a top 5/5 hotel except the location didn’t suit us.
Hotel near Kings Cross-Islington,London3.1% of visitors choose this area
GGuest User2025.07.24
Great location only 5 minutes from Angel tube station. Breakfast was lovely, tasty, well cooked and lots of choice. Rooms were a decent size and clean, with effective air conditioning.
The only negatives were that we asked for room on a quieter side of the building and I was woken at 6.30 am with the bottle bin being emptied along with all the trollies of bedding and towels being delivered, we were clearly over the service entrance! Also the reception smelt of vomit… unsure why but it was constant during our stay.
The milk was not replenished for the tea and coffee in the room and had to ask for this.
The Zedwell Hotel is very conveniently located, right in the heart of the bustling and noisy Piccadilly Circus. Surprisingly, the rooms are exceptionally well soundproofed. I believe the windowless concept contributed to a peaceful, undisturbed sleep.
The room itself is extremely basic—just a bed, toilet, and towels. There’s no kettle, hot water, or tea/coffee provided. Housekeeping is not included during the stay, although the cleaning staff did knock on our door on the second day to confirm our check-out time. The shower area tends to get quite wet as it’s only separated by a small partition.
I stayed in a room for three people, and it was fairly spacious. However, a key point to note: the hotel does not offer complimentary luggage storage. They charge £15 per bag, which can be quite costly and inconvenient if you're travelling with family as you have to find alternative storage nearby.
We also opted for and paid for late check-out, but unfortunately encountered an issue. When we returned from breakfast, we were unable to access our room due to a technical fault with the key cards. It took over 30 minutes for the staff to resolve the issue and allow us back in—essentially losing part of our paid extension, we were not clear if the time could be extended due to their error. I hope the hotel can improve the clarity and flexibility of their processes to better support guests in such situations.
Overall, if you’re looking for a minimalist stay in a central location and don’t require luggage storage, extra amenities, or early check- in (15 min early, without a fee) or late check-out options(without a fee), Zedwell could work well. Otherwise, you might want to explore other nearby hotels that offer a little more comfort and flexibility.
Air con wasn't working properly and the room was absolutely stifling hot!!! We were provided with a fan... which helped... but only a little. Who wants to hear a fan blowing all night??
I have NEVER been so uncomfortable in a hotel room.. ever!! We stayed for 3 nights. The room temperature was 30 to 31 degrees.... each night. That is unacceptable and I will say that this spoiled our stay in London. If you are considering this hotel, then confirm with them that there is proper air con. In my opinion this is basic stuff - Message to the Hotel Owners, sort this out!
Hotels in Kensington and Chelsea,London11.4% of visitors choose this area
JJAMIE2025.04.15
It’s ok, my room was a bitpoly and the bathroom was small but it was ok. Breakfast is excellent. I had a drink and a bite to eat at the bar it’s quite expensive. Free water in the room.
Hotels in Westminster,London6.5% of visitors choose this area
QQingfa2025.07.30
I've fallen in love with the Hilton Hotel Paddington for a few compelling reasons.
Firstly, its central location is unbeatable – it's directly adjacent to Paddington Station, with easy access to the Heathrow Express and Elizabeth Line. The 15-minute journey to the airport is a game-changer, and the hotel's side entrance, which links directly to the station, is highly convenient.
I also enjoyed the delicious breakfast, which featured a wide spread of food and fruits.
And let's not forget the comfy bed – it was pure bliss!
The customer service was top-notch, especially from Daniela at the Front Desk, who was very helpful.
However, I did experience some issues with Housekeeping during my five-night stay. On the third day, I removed the 'Do Not Disturb' sign, but when I returned between 3 and 4 pm, Housekeeping had not cleaned my room. The staff eventually came around 5 pm, but by then, I had settled in for the day. It seemed like they were understaffed, which was a bit disappointing given the hotel's otherwise excellent service and amenities.
Highly recommended. Within walking distance of the train station, places to eat and shopping areas. I was the only one in our travelling group of 4 who had issues with getting my room cleaned...I had to make several complaints at the front desk before it was resolved. Aside that, I had an awesome, convenient stay. Shout out to ******* at the front desk!
Hotels in Westminster,London6.5% of visitors choose this area
AAnnie2025.07.11
Room is small especially turn the soft to bed, but all the kitchen amenities were there for u to cook, however no water bottle provided. My shower water goes very slow i didn’t bother to ask for a change. and i found dust everywhere, there’s 5-10mins walk to 2 different stations
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MMelissaWe're a family of 4 with 2 young children and booked the studio. But when we arrived, we were told that the room had no electricity and so split us into 2 rooms instead.
While the rooms were generally clean, most of the bath towels had brown patches or old blood stains on them which was quite gross. 1 room that we were assigned to also had a weird fishy smell at the stove area.
The hotel is about 7 min walk from Aldgate East tube station and is located on quiet street. This is not a very pleasant area, and there were always shady characters around the tube station, which made us feel uncomfortable, so we tried not to stay out too late.
Staff were friendly and accommodating but they appeared short staffed during check in / check out timings. Only 2 staff on duty, so there is a bit of a wait if you need their help at these times.
Ssalaudin lunatWe stayed at Holiday Inn (Sutton) for the Spring Bank Holiday. It's in great location as there is lots to do and see nearby. Great places to eat. Public transport not too far (trains or buses). I highly recommend this 4* hotel. It has Jacuzzi (not working while our stay), swimming pool, steam room and sauna. All free to use. All staff are friendly.Superb breakfasts. Parking not free at the hotel.
JJAMIEIt’s ok, my room was a bitpoly and the bathroom was small but it was ok. Breakfast is excellent. I had a drink and a bite to eat at the bar it’s quite expensive. Free water in the room.
GGexing~tianxiaThe rooms are pristine and, despite the hotel being open for just a year, there was no unpleasant dampness or strange smell from the water. The service was also excellent. It appears the hotel uses a water softening system, as my hair felt incredibly smooth after washing. The complimentary bottled water is also a custom-branded mineral water, which adds a touch of sophistication.
While not in the city centre, the hotel boasts excellent transport links. It's particularly well-served by buses; route 55 goes directly to Oxford Street, and route 205 takes you to King's Cross Station (convenient for trains to Cambridge and other cities). It's incredibly easy to get around from here – just remember to check the bus direction! When returning to the hotel, it's actually closer to alight at the bus stop after Old Street and walk from there.
Overall, this hotel offers fantastic value for money. Perhaps because it's a newly opened hotel still in its introductory phase, securing an Executive Room in London for just over 2000 RMB is genuinely a great deal.
OOllieSmithOne night stay at heathrow after a flight.
Emailed hotel the night before to ask for a nice view as it was my brothers birthday treat and he loved watching the planes. Had already booked a runway view room but some are on lower floors so more restricted. On arrival at the hotel they had upgraded us to a suite which was a really lovely gesture however we had booked a twin and the suite was a double. We asked for the sofa bed to be made up. After 4 visits to reception and a 5 hour wait, housekeeping finally made up the sofa bed. By this point we were extremely tired as we'd had a really long day so it did damper our experience a little. The birthday cake and note in the suite were a lovely touch.
With the upgrade, we were given access to the executive lounge which has a great view over the runway to watch the planes. Drinks available all day with alcohol in the evening and canapés. Unlike every other executive lounge ive been to, the canapés were served plated to your table which seemed a little strange and also made the service very slow as the lounge was full. Also meant there was a higher level of wastage as people didnt want some of the selection. Based on this visit, I wouldn't book a room for the lounge access. There are much better hotels at the airport with better lounges if that's what your looking for.
Beds were extremely comfortable. Lovely bathroom. Again, great view of the runway. Aircon wouldn't go below 20 which was a little annoying with how warm London is at the moment.
Great selection at breakfast. Friendly staff. Delicious food.
I would stay here again but wouldn't worry about access to the executive lounge as that was disappointing.
AAlex NghiemExcellent stay at Millennium Hotel! The room was clean, spacious, and comfortable. Staff were warm and helpful, and breakfast was delicious—great variety. Perfect location: just steps from Gloucester Road Station, with lovely restaurants and a charming tea house next door. Highly recommend!
GGuest UserBe careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel.
When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied.
Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS.
In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates.
This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed.
It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.
GGuest UserHotel room was a nice size for me and my family the pool was nice for the kids to swim in.
We had the breakfast for two days which catered for all our needs and was presented really nicely.
We ended up staying an extra night as was happy
with the facilities
For having children the location was a bit out of the way but I would say that was the only down side.
NnicoleGreat location for east london and visiting family. Reception team very happy to help and provided extra bedding for comfort. Great vibe and atmosphere. Only think , a bit basic amenities in room, a coffee machine would be great and complimentary water in room would be a treat
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