Hotels in Kensington and Chelsea,London10.4% of visitors choose this area
Tthe solo traveler 32025.09.17
the room was a good size for one person. the ceiling was rather low, especially in the bathtub where one has to stand inside to take showers. even for me and i’m a small person (165cm/5’4). overall bathtub/shower arrangement was awkward. with only narrow glass partition, water would go everywhere. the water pressure was strong, so that’s a silver lining.
appreciated how fluffy and comfy the bathrobe was. the linens felt crisp clean and most of other stuff in the room. but the teaspoons were dirty.
the breakfast was okay. the staffs were nice. the location was good. there is a bus stop very close, hammersmith station is only 25 min on foot, a good shawarma place was nearby, and right next to it there’s sainsbury local. the neighborhood felt safe, which was one of the most important conditions i was looking for.
final thought: mixed. most parts were okay, some not.
Hotels in Kensington and Chelsea,London10.4% of visitors choose this area
MM666127****2025.06.03
## Accommodation
The hotel is quite large and very busy. The room size was decent, and it was cleaned daily. The sink in the bathroom is a bit on the small side, so water tends to splash out easily when washing your face. Shampoo, body wash, and hand soap were provided, but you'll need to bring your own toothpaste, toothbrush, and slippers, which is common for many hotels in the UK. An electric kettle is available for boiling water. The mini-fridge was stocked with complimentary bottled water, sparkling water, crisps, and chocolate biscuits; you can take them with you when you go out, and they're replenished daily. Check-out is by 12 PM, and luggage storage is available.
## Breakfast
The breakfast selection was quite varied, offering a full English breakfast. While the offerings were largely the same each day, there was enough variety to choose from.
## Transportation
Transportation is exceptionally convenient. Metro and bus stations are just a few minutes' walk away, making it easy to get to the city center, Heathrow Airport, and other locations. Shopping and dining options are plentiful nearby, with M&S, H&M, TK Maxx, McDonald's, and more within easy reach. Hyde Park and Imperial College London are also not too far away.
## Overall
Overall, it's a decent hotel. Being a global chain, you can generally count on consistent and reliable quality.
Hotel near Waterloo and Southwark,London3.9% of visitors choose this area
JJaneyzz2025.08.22
The hotel was great, and the rooms were quite spacious. I had a very satisfying three-night stay, comparable to Hampton Inn hotels in China. It's located just over a 10-minute walk from Waterloo Tube station, and roughly a 30-minute walk to Buckingham Palace and Westminster Abbey, making the location pretty convenient.
Hotels in Kensington and Chelsea,London10.4% of visitors choose this area
GGuest User2025.07.17
The Reception was very helpful for checking in . Arranged 2 rooms on the same floor and arranged an extra-bed for us . The bed is very comfortable . Location is very convenient .
Hotels in Westminster,London6.7% of visitors choose this area
NNuonuo_80192025.07.28
Excellent location, with Paddington Station directly downstairs, offering superb convenience for Heathrow Airport connections. The room was quite spacious for a London hotel. The breakfast spread was extensive, and the quality was consistently good, as is typical of Hilton.
Cleanliness: Very good. I thoroughly checked the bed linen and bathroom and found no issues with cleanliness.
Service: The front desk agent was very pleasant and helpful. They assigned us a room that was ideal for our two families traveling with children.
The only minor drawback was that while we saw luggage trolleys near the front desk, there was no bellhop or porter available to assist us, even though we were two mothers with two children and four large suitcases.
Our first night on the top floor was sweltering. We promptly switched to the second floor for our second night, which was a vast improvement – it was much cooler there. The location is truly excellent, conveniently situated right by Euston Station and the University of London. Major attractions such as the Tower of London, Tower Bridge, Westminster Abbey, Big Ben, the London Eye, the British Museum, the British Library, Hyde Park, and Buckingham Palace are all within easy reach.
The Peninsula Hotel has always felt like a second home to us, no matter where in the world we are. It was wonderful to return again this time. On our previous stay, the front desk manager provided exceptional service that left a lasting impression on us.
During this visit, we also utilized the concierge's mailing service. They were incredibly professional and patient, resolving our issues promptly. In total, four concierge staff assisted us during check-in and check-out. My daughter was so grateful that she gave each of them a £10 tip—they truly deserved it.
The hotel's Chinese restaurant was excellent as well. The staff there were incredibly warm and clearly took pride in their work, creating a delightful atmosphere. I should also mention that the rooms were spotlessly clean.
I'd like to share that we've been avid fans of The Peninsula Hotel's afternoon tea since the hotel opened. We've enjoyed countless afternoon teas and breakfasts here over the years. However, I must note that during peak afternoon tea hours, when the restaurant is bustling with guests, the service can be slow. We often find ourselves waiting quite a while for assistance.
During breakfast, there have been some issues, too. We've experienced order mix-ups, and on one occasion, the food wasn't fresh. During my most recent breakfast, the fruit bowl I ordered contained moldy blueberries and rotten strawberries. A blonde, fair-skinned staff member noticed the problem but didn't offer an apology. Instead, she simply said they wouldn't charge me for the fruit bowl. I just smiled and didn't press the matter further, but I believe that outstanding service should always be a top priority for The Peninsula.
Compared to stays at The Emory and Maybourne Hotel, whose staff showed remarkable warmth and attentiveness, I think there’s room for improvement. Nevertheless, I sincerely hope that The Peninsula continues to thrive and elevate its service to new heights.
首先我想Peninsula Hotel,在全世界都是我们的另外一个家 ,这次再回来觉得很棒,上一次入住的时候酒店的前厅经理负责人为我们提供了非常好的服务,这让我们记忆深刻。我们这次还使用了礼宾部的邮寄服务,他们非常专业非常有耐心,第一时间帮我们解决了问题。在我们入住以及退房时候一共有4位礼宾部酒店同事帮助了我们,我的女儿感到很感激分别给了他们每位10英镑的小费,他们值得收到。酒店中餐厅也没非常好,工作人员非常热情,他们为自己在那里工作感到荣耀,这是非常不错的工作氛围.(酒店中餐厅同事Mr J 很用心查看了我女儿以前入住记录喜好,非常细心,在我们当天用餐没有点甜品的情况下,在我们离开餐厅后,让厨师准备了一份我女儿喜欢的水果送到房间,很用心)值得一提的是客房的卫生也做的非常干净。这里想和你们分享下,我们其实一直都是Peninsula Hotel下午茶的爱好者,从你们酒店开业至今我们在那里享用了很多次下午茶,以及早餐,但是我想她们可能太忙碌了,下午茶时间客人很多,服务人员不足够及时服务,总是要等待很久,早餐时间,有出现过点犯错误,以及视频不新鲜,在最近一次早餐我点了水果碗,蓝莓是发霉的,草莓是腐烂的,一位金发白皮肤漂亮Ms,在发现问题后,她没有表达歉意,只是说我们不收这个水果碗的费用。我只是微笑没有再说其他的,我想对于Peninsula来说好的服务是最值得关心和在意的问题。相比入住The Emory,Maybourne Hotel ,她们全体工作人员的热情和关怀,真的很值得认可。希望Peninsula 越来越好 。
The hotel is new, larger than expected, and offers cooking facilities. It's a ten-minute walk to the subway station and supermarket. The bus ride to the tourist attractions is about half an hour. I highly recommend it to anyone visiting London.
Really great for the price. The breakfast was not bad at all and the room was very clean and tidy. We asked for a bath and they found a room for us. The only thing was that the noise outside the door from people speaking and closing the doors was very loud, but that can’t be helped
The hotel room was clean and tidy. The front desk staff were friendly and helpful. The hotel is not walkable from the airport, it needs to take a public bus from the Terminal 2 Central Bus station or using the Holiday Inn group shuttle bus (GBP6.80). Alternative means are Uber and taxi. The choice of food at breakfast is limited but reasonable. There are 24 hours free coffee and tea at the lobby pantry. The hotel shares the fitness centre with the Holiday Inn hotel next door. The hotel only serves room service food but you may dine at the restaurant at Holiday Inn. If you need to grab cold drinks or snacks, there is a grocery store after 20 mins' walk. There were problems with the room key cards which they automatically reset if you touch the card with electronic devices. We had exchanged 3 times for the key cards and the hotel staff apologised for the inconvenience.
Great
216 reviews
9.1/10
Price from
KRW 146,140
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8.9/10
Very Good
GGuest UserThe room was clean, the location was great, the service was amazing. Love it
AAnonymous Userthe staff was so nice and warm welcoming. the room and facilities are quite good but it looked old a little bit. after checking out, i left the luggage at the hotel to traveling in other places and came back to take my luggage in the evening — this is the best point that i love ❤️
GGuest UserThe Reception was very helpful for checking in . Arranged 2 rooms on the same floor and arranged an extra-bed for us . The bed is very comfortable . Location is very convenient .
GGexing~tianxiaThe rooms are pristine and, despite the hotel being open for just a year, there was no unpleasant dampness or strange smell from the water. The service was also excellent. It appears the hotel uses a water softening system, as my hair felt incredibly smooth after washing. The complimentary bottled water is also a custom-branded mineral water, which adds a touch of sophistication.
While not in the city centre, the hotel boasts excellent transport links. It's particularly well-served by buses; route 55 goes directly to Oxford Street, and route 205 takes you to King's Cross Station (convenient for trains to Cambridge and other cities). It's incredibly easy to get around from here – just remember to check the bus direction! When returning to the hotel, it's actually closer to alight at the bus stop after Old Street and walk from there.
Overall, this hotel offers fantastic value for money. Perhaps because it's a newly opened hotel still in its introductory phase, securing an Executive Room in London for just over 2000 RMB is genuinely a great deal.
RRobert JamesGreat location, right beside the runway at Heathrow. Nice views of the runway and Terminal 2. Only downside is my request of a higher room with view was accepted by the hotel but then given away when checking-in. Bit disappointing.
GGuest UserThe service is best across the hotels I ever stayed, they are friendly and passionate and get things done in a very cool manner, especially Daniel and team when arrange the last minute taxi to the airport and it is James Bond feeling
GGuest UserHotel room was a nice size for me and my family the pool was nice for the kids to swim in.
We had the breakfast for two days which catered for all our needs and was presented really nicely.
We ended up staying an extra night as was happy
with the facilities
For having children the location was a bit out of the way but I would say that was the only down side.
DDJ RazLoved the vibe of the hotel, rooms were clean and cozy, bathroom felt quite small but overall a comfortable stay. Tube station is quite a walk away but there is a bus station right opposite the hotel that can take you to central london easily.
Shoreditch is quite vibey and up and coming!
GGuest UserWe visited for my husbands birthday and our Wedding anniversary. The hotel was stunning from the entrance to the lounge decor to the room. We were kindly given an upgrade and were so very grateful. The room was amazing, nice and clean. The staff were all very friendly, nothing was too much trouble. The breakfast was brilliant, a great selection and something for everyone. The location is perfect. Thank you so much for making our stay in London just perfect. We will definitely be back. Thanks Jade and Simon
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