The hotel is a 15-minute drive from the airport. The tricky part was getting a taxi at the airport; when we entered the hotel name and address, the navigation kept showing a new hotel with an almost identical name right next to the terminal. It took a long time until the Uber driver finally found our hotel based on the pictures we showed him from Trip.com. We arrived at the hotel close to midnight, and the parking lot security guard asked us to show our hotel booking before opening the gate. The surrounding area felt a bit messy and deserted.
The hotel's internal facilities were decent, and the breakfast was plentiful. The 8 AM shuttle arrived at 8:20 AM, but without traffic, we could reach the airport by 8:30 AM.
We stayed at the hotel May 29th. It is close to the airport which is convenient. The rooms are clean. The shuttle runs on time and the breakfast is good. Unfortunately we forgot a set of airpods at the hotel. We could see that they were still at the hotel. Fortunately a family member checked-in the day we checked out and we were hopeful they could retreive the airpods which were still showing as at the hotel. The hotel said they were not turned in by housekeeping. We can now see that they are 10 blocks away from the hotel. We have sent a screenshot to the hotel. We are hopeful the hotel will get to the bottom of this.
The hotel's location is super convenient, right at the airport entrance, literally a minute's walk away. Everything feels new. The lobby is nice, and they give you a coupon for a free Pisco Sour at the bar. What I didn't like: it was noisy, it's a big hotel, and there's always someone walking in the corridor; the windows in the room were very dirty; and most importantly, we lost hot water in the shower. I was actually washing my hair at the time! It was a complete shock. After a while, it came back on as a thin trickle, then disappeared again. And this is in a new hotel! Absolutely unacceptable! All the positives are completely negated by this.
Unfortunately it was very loud in my room! I could hear everything in the lobby, at the front desk, and in the hallway; this made it impossible to sleep in and the staff was not very sympathetic
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