Posted on Jan 15, 2025
Guest User
We have been very friendly and helpful with the staff. The breakfast was of high quality, with a wide variety of options for all tastes, served in a beautiful room with large crystals and spectacular views of the mountains.
The room was perfectly equipped, clean and very comfortable, meeting all our expectations. The spa was certainly one of the strengths of our stay: the indoor and outdoor swimming pools of thermal water offer a unique relaxing experience.
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Price per night from:US$314
Posted on Jun 9, 2025
Guest User
The hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport.
To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite.
What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was.
The amenities were limited, there is no safe or fridge in the suites.
In the bathroom the paper holder was rusted because it has been positioned under the towel rack.
The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices.
If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats.
I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
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Price per night from:US$81
Posted on Jan 17, 2025
FabioDomingue£
We had a great stay at this hotel during our three-day family vacation in Ponta Delgada! From the warm welcome to the comfort of the facilities, everything was perfect. The rooms were spacious, clean and well equipped, providing us with an excellent rest after days exploring the Azores.
The breakfast was varied and delicious, with options for all tastes. The location of the hotel was also a big positive point, allowing us easy access to the city's main attractions.
Furthermore, the friendliness and availability of the staff made all the difference in our experience. Without a doubt, a hotel that we recommend and would love to return to!
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Price per night from:US$106
Posted on Mar 6, 2026
Guest User
Im afraid to write all this because this place because when we want to go back here, it will get too busy. We travelled with a baby and the hotel provided a high chair and crib which made a huge difference for us. They even upgraded our room. The staff is very responsive and would respond to my queries prior to arriving. They would help me with any questions at the front desk. Bernardo, Joal, and Claudio were excellent help. They had great recommendations for tourist things to do that met the needs of our family. The hotel and apartment were immaculately clean and staff were so friendly and thorough. We enjoyed the continental breakfast everyday. Some people complained in previous reviews its the same items each day but we found there was a new item each day. I also appreciated the consistency because I knew what to eat the next morning. The woman who does the breakfast has a wonderful spread. The fruit, coffee, eggs and everything were fantastic.
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Price per night from:US$151
Posted on Aug 31, 2025
Guest User
We stayed the first two nights of out two week holiday in the Neat Hotel. We were early arriving but our room was ready so we were able to check in, which was great. The first thing we noticed when we walked in the hotel was the lovely smelling air freshener, which gave a good first impression. All staff on reception that we spoke to were very friendly and helpful. The room was a good size with a comfy bed. There was a fridge but my one down point for amenities was that there was no kettle. A coffee maker but no kettle! No everyone drinks coffee but this seems to be a normal thing nowadays. I know you can boil the water but not use a coffee capsule, but the water still tastes of coffee. It was noisy at night but the hotel is right in the centre. Great location for the harbour. Would stay again if we ever visit The Azores again!
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Price per night from:US$77
Posted on Jan 4, 2025|Classic Single
JAVIER OBESSOThe hotel is in the centre of Horta, you walk down a street and you are in the port. It is old but everything is very clean and has spectacular views. The breakfast is simple but very tasty. Bring a swimsuit and a cap as there are free indoor and outdoor swimming pools, a sauna, a jacuzzi and a gym. The staff help you as much as they can and speak a lot of Spanish. There is free parking nearby.
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Price per night from:US$63
Posted on Mar 30, 2025
Melo88
Very good experience!
The room was excellent and breakfast was also excellent.
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Price per night from:US$165
Posted on Sep 23, 2024
Guest UserI WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
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Price per night from:US$94
Posted on Jan 31, 2026
itravelrussia
Did not like at all. Location is excellent, in the heart of Ponta Delgada. Check-in process is quite embarrassing - self check-in with instructions, sent only 1 hour before check-in after I insisted. Charged for parking, which must be free, as per information on Trip.com, saying “sorry, the information is inaccurate”. The price on their website was twice cheaper than at Trip.com. The room was nice, quite practical with lots of amenities, but some of them were broken. Not that much space, not good with children. Can’t recommend at all, sorry
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Price per night from:US$141
Posted on Feb 22, 2026|Classic Double or Twin Room with Ocean View
PerryGallagherWe loved everything about the hotel! We had an amazing ocean view! The room was clean and had all of the amenities that you could want. The grounds were beautiful and provided a great walk down to the ocean. The staff was very friendly and helpful. The included breakfast was GREAT, the best on our trip! Dinner was delicious. It was too cold to enjoy the pool, but it is beautiful. I highly recommend staying at the Caloura Hotel Resort.
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Price per night from:US$138