Posted on Feb 4, 2026
Guest User
I stayed here for one night as I was transiting Cape Town with a flight the following morning. The check-in experience was pretty quick and seamless, as my booking was pre-paid.
I stayed here being fully aware of the carbon-neutral moto. The hotel appeared clean and tidy. The free shuttle from the airport was trouble-free. The directions to the pick-up was simple to follow. The pick-up was on time, and it was a very short ride to the hotel - literally a matter of minutes.
The room I was allocated - 233 - was spacious and clean. However, I was surprised by the bizarre layout, especially with the way the shower and bedroom is almost open plan - only a screen separate the two areas. The toilet is separated by a door, though. Other than that, I had no major issues with the room. The bed was large and comfortable, my sleep was not disturbed and it was generally a positive short stay. The shower worked fine, it took a little getting use to the water-saving feature in the sink tap. The toilet flush may have a malfunction, because it would stay stuck when pressed, and required tapping for the button to return from a pressed state.
I felt safe during my stay, and was reassured by the security procedures in place when booking an Uber - drivers are asked to scan their driving licence at the gate when entering the grounds. The drive to the V&A Waterfront was about 25-30 minutes.
I had a late lunch at the hotel restaurant - Nuovo. The menu was okay, but not spectacular. I visited the restaurant when it was relatively quiet with diners. However, I found staff were not particularly attentive. It took a while before someone approached me and provided a menu. The vegan burger I order was nice, even if it looked a bit dry. It was the only chargeable thing I incurred, which I put on the room (250 ZAR to pay on check-out).
The breakfast is a decent buffet of hot and cold food, plus live omelette bar. There’s also pancake making facilities, automatic coffee machines and more.
On check-out, to my surprise, I was informed of bills totally 600 ZAR. I explained that I only had one meal at 250 ZAR, which the reception staff accepted. However, a few days later, I received emails claiming that I had an unpaid bill for 350 ZAR, which I had to explain again in my response (I did not receive further contact after that). I think this was a case of staff incorrectly reading a room number when processing, or a guest deliberately giving the wrong room number.
I caught the shuttle back to the airport after checking out, again trouble-free. All-in-all, a very good airport hotel, and one I could easily recommend to others.
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Price per night from:OMR 40
Posted on Feb 1, 2026|Studio With Balcony
Guest UserWe visited the hotel in January 2026. We loved everything, the studio room with a balcony was absolutely top-notch! 🔥
The location is convenient, and there's parking available.
The only downside was that the washing machine in our room wasn't working, and we constantly had to ask for access to a laundry room, which was a bit annoying. Also, a rather unpleasant incident was being charged 350 for a stained sheet. This was purely accidental due to unavoidable feminine circumstances...
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Price per night from:OMR 12
Posted on Apr 12, 2025|Deluxe Twin Room
WT88DoubleTree Cape Town - Upper Eastside was a wonderful experience! The hotel was spotless, and the staff were genuinely warm and attentive. From check-in to check-out, everything was smooth and professional. The location was convenient for business meetings, and it’s just a short drive to major attractions.
The room was modern, comfortable, and well-equipped for a productive stay. The amenities, including the gym and restaurant, were excellent. I really appreciated the delicious breakfast and, of course, the signature warm cookie on arrival! Highly recommended for business travelers and anyone looking for quality service and a comfortable stay in Cape Town.
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Price per night from:OMR 20
Posted on Sep 13, 2025
bibrewdog
Disappointing — Not the Taj Experience I Expected
I stayed one night at Taj Cape Town and, having stayed, worked, and studied at other Taj properties worldwide, I left feeling that this hotel does not deliver the signature “Taj” experience.
Location: Excellent — centrally located and convenient for business and sightseeing.
Rooms: Very good. The guest room was well-appointed, comfortable, and met the standard I expect from a five-star property. No complaints on accommodations.
Food & Beverage: Below expectations for a Taj. The breakfast buffet was serviceable but average — acceptable for a quick meal, but nothing memorable in terms of variety, presentation, or quality. The on-site Asian restaurant is extremely small (about five tables) and suffers from poor ventilation: the exhaust does not appear to function adequately, so the space quickly fills with an oily cooking smell that lingers and detracts from the dining experience. The food itself was below the quality I would expect from a Taj-branded restaurant.
Service & Brand Feel: This is where the hotel most noticeably misses the mark. While staff were professional, the overall atmosphere lacked the warm, polished service and attention to detail that distinguishes other Taj properties I have experienced. It felt more like a standard city hotel operating under the Taj name rather than a hotel delivering the full Taj brand promise.
Value: Concerning. The hotel charges approximately INR 2,000 per day for parking — a steep add-on that should be clearly communicated up front and factored into the overall value proposition.
Summary: The location and rooms are strong points, but the average breakfast, a small and poorly ventilated Asian restaurant, and an overall absence of the characteristic Taj hospitality leave this property short of expectations. If you are seeking the classic Taj experience, this particular hotel may not meet that standard.
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Price per night from:OMR 47
Posted on Aug 27, 2025|Deluxe Studio
Guest UserLovely stay at Pepperclub - recommended. We chose to celebrate a big milestone in South Africa to create some very special memories. We toured from Joburg, through Nambiti to Durban and then onto Cape Town, and we booked Pepperclub to have a pampered end to our trip. The location is great, near Bo Kaap, local markets and safe to walk around. We had no problem getting where we needed to go. The hotel is very clean including the communal areas, gym and of course the rooms. However, housekeeping was more 4* - simple requests like extra blankets needed to be chased, and the turndown of the room happened every day but was inconsistent (sometimes the bathroom was cleaned and restocked, sometimes not). Similarly, the service was inconsistent even through the reception/concierge was always well staffed - Godfrey always greeted us enthusiastically, and there was another duty manager that was very diligent and followed-up well. However, when Godfrey was not on shift the welcome was more muted, and the staff on reception weren't exactly warm and not always efficient.
Restaurant staff were always very warm and friendly. Breakfast was great - with good selection of buffet and a la carte options served swiftly. Lunch options were good too, and room service was efficient.
Spa was excellent with very good massages and treatments. The Gym is good, though a little small, and for clarity the pool is not heated (but is beautiful). We didn't get a chance to try the private Odeon cinema, but they only had older movies not the newer ones found at public Odeon cinemas.
Great views of Table Mountain and Lions Head from the rooms. The hotel were able to grant our special requests of early check-in, inter-leading rooms and they dressed the room and provided cake and bubbly to celebrate our anniversary - lovely touches. You won't regret your stay, but you may not be compelled to stay again.
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Price per night from:OMR 47
Posted on Aug 16, 2023|Deluxe Twin Room
Anonymous User服务 friendly taff with good smile. they all speak softly
设施:bath room is big with 2 basins🤗 swimming pool has warm water with good view
great breakfast with nice coffee.
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Price per night from:OMR 126
Posted on Mar 2, 2026
11wx11
An excellent hotel! The rooms are a bit dated but quite spacious, and the price is very comfortable for what you get. The breakfast is definitely the highlight – a great variety of options, and the restaurant manager and staff were all wonderful. The hotel's location is also superb, with attractions all around. I'd happily choose to stay here again.
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Price per night from:OMR 28
Posted on May 2, 2026
Guest User
This is not my first time visiting this place but this time I don’t want to lie I was very disappointed.
I got charged 200 rand cause my pillow had oil(hair oil) I have braids on and additional to that they said there was blood on the sheets which was so weird cause I did not bleed
Mind you this blood was only mentions after I told them that I will come back tomorrow cause paying 200 Rand for small smudges of oil on the pillow cash didn’t make sense then the receptionist went on to say we saw blood
Then they said there was food sauces as well ..I mean I’m staying there and I was here for 2 nights ain’t no way am I going to leave the place spotless
But the receptionist was just being rude which was unnecessary
Like I said this wasn’t the first time coming here
I always come and never have I ever gone through this even after staying for more days with friends
I just think it’s drama to charge me for oil on my pillow cause I slept on it it’s bound to happen a
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Price per night from:OMR 12
Posted on Jun 17, 2026
Cttanjiudian
I chose Pullman for my conference in Cape Town this time, and it made my stay incredibly hassle-free – perfect for business travelers!
The location truly deserves high praise. My conference venue was just an 8-minute walk away, so I didn't have to rush in the mornings. My daily commute was completely stress-free. It's right in the city center, and from my window, I had views of the city skyline and streets. At night, the floor-to-ceiling windows offered a fantastic ambiance with expansive views of the city lights and street traffic below.
The hotel's internal restaurant has a very comfortable atmosphere. The decor is modern and minimalist, with clearly defined sections for sofa booths and individual tables. The lighting is soft and pleasant, and the combination of carpets and greenery adds a touch of quality. It's suitable whether you're just having a coffee alone or a casual meal with others; it never felt noisy or crowded. The breakfast selection was especially rich, with a full spread of hot and cold dishes, fruits, and beverages. The highlight was the made-to-order omelet station, where you could customize your omelet with various fillings – fresh and incredibly tender. There was also a coffee bar where I ordered a layered latte with dense foam, which was perfect for an invigorating start to the morning.
The kitchen and food pick-up areas were well-organized, and the floors were clean. The staff were friendly and refilled items promptly, so I didn't have to wait in long lines during breakfast. The public areas are thoughtfully designed, with tasteful wall decorations and premium-looking hotel brand counters. The lounge areas have plenty of greenery, creating a relaxing and un压抑 atmosphere.
My room was on a high floor, and the soundproofing was excellent; with the windows closed, I could barely hear the traffic noise from the street below. The floor-to-ceiling windows provided great natural light. Overall, the facilities are well-maintained, and the hardware is up to par. All the amenities needed for a business trip are available, making it suitable for both short conference stays and longer visits. Its value for money and convenience are highly competitive among city-center hotels. I would definitely choose this hotel again next time I'm in Cape Town for business!
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Price per night from:OMR 29
Posted on Jan 9, 2026
Guest User
Wonderful Hotel!
We just had a 2-night stay at this lovely hotel.
We stayed in a room with two double beds (2 * 140).
Spacious and large bathroom with a shower. Fantastic mountain view. Very high-level service at this hotel 🤩 the most delicious breakfast 🤩🤩🤩🤩🤩🤩 very helpful staff. The only downside is that it's a bit difficult to walk to town (not impossible), but a bit inconvenient.
If I come to Cape Town again, I will definitely stay here again. My best recommendations, 5 stars from me.
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Price per night from:OMR 70