Top rated hotels in Shaanxi

Sofitel Legend People's Grand Hotel Xian
4.8/5907 Reviews
Zhonggulou Square (Downtown)
The two stars on service, one for concierge one for the hotel bar’s waitress (Rose 游娜,a trainee but who offered us excellent service , made up for other issue we felt being unfairly treated). The itself, being a historical building and all, looks magnificent. Even though the decor may seem dated, but inside our room was comfortable, and cosy, we got nothing to complain. Concierge would accept our deliveries and helped with luggage and all, again, nothing to complain. BUT, on the second day, the hotel housekeeping mistakenly took a huge bagful of our travel stuff ( including snacks, mini packed laundry detergents, biscuits, fruits, alcohol wipes , packed tissues etc), they simply throw away as garbage. We deliberately left it in a corner so it WONT be mistaken as rubbish. We did NOT leave it next to the bin, and we HAVE already taken out our takeaway boxes. Because we did not at all expect this to happen at a five star hotel , we did not realise it was missing until the next morning when we were getting ready to leave for train station. At this point, when we called, the hotel told us, housekeeping merely thrown out two EMPTY takeaway boxes, that was NOT true! They could confirm it from surveillance camera that it’s s about heavy yellow bag been taken out instead of two empty takeaway boxes. Yes, perhaps it’s not valuable, it’s not a gold chain or a camera, but it’s something very handy to our long journey , and their initial response was not acceptable. We are also not sure what other small things we have left inside the bag ( Because we didn’t think someone will throw it out!!!!). It was obvious it’s not a bag of garbage, if they were not sure why not keep it until we are back and ask? In all the years staying in any international five star hotel chains, we’ve never had to deal with such situation … And one more thing, made us uncomfortable, was before we depart we decided to have a drink in the hotel bar. I asked the bar staff for two Proseccos, she replied if it’s the bubbly free drink being offer upon check in. I spent about 60rmb for two sips, and only to find out it was offer for free which we never been offered upon our arrival ( was nobody else just us two on the arrival night). However. After hearing my complain, the bar staff Rose was very thoughtful gave me a second pour, I still paid, but at least feeling not as mistreated. Perhaps this just the final straw on the pile. On check out, the front desk staffs were busy, no one asked how was our stay , so I did not tell them our experience as above, I had only this one chanel to let out. Legend, not so legend. 传奇酒店让我期待已久,毕竟全球六家,而且在西安的历史建筑内,所以完全没有考虑其他酒店,哪怕我本身几乎不住索菲特,也没有用过accor的loyalty program。 酒店所在建筑的确很棒,我很喜欢,里面的设施也都达到需求。礼宾部前台都很有礼貌,让人觉得很帮助。但是我遇到了两件事,让我觉得以后恐怕不会回来。 1,我们有一个旅途中用的袋子(黄色美团超市袋,里面是一个大的绿色纸袋,因为美团袋子不怕脏放在火车站火车上地上都不担心弄脏,到家了直接拿下来丢掉即可)。里面放了各种小零食,全部可以肉眼看到没有拆开,还有路上用的小包纸巾,ole买的小包酒精湿纸巾,还有小号垃圾袋,以及旅行装洗洁精等。我们把它放在书桌边上的一个墙角,特地放得离垃圾桶区域远一些(房间也没有很多空间放东西我们也不能当路中间)。在我们用完了外卖以及快递后,按照酒店茶几上放的小牌子的要求,打电话请客房部也来收走了。我们理解古建筑立面万一染上污渍会比较难清理。 结果我们离开了一个白天,回来也没特意检查,毕竟这是我们住的地方,我也不想一天到晚防贼一样,也没有对自己的物品拍照。到了第二天我们准备收拾东西离开酒店了,发现这个袋子不见了,这是一个至少有8-10斤左右的袋子,不会轻易错过,于是我们致电酒店管家,在插叙后,告知的确丢掉,但就是一包里面两个空外卖盒… 这是让我最生气和不愿意接受的部分,不小心处理了,不能理解也得理解,但是总不能说瞎话,cctv调出来,我来看看这位清理人员拎出来的是什么东西??? 随便看一眼就看到里面的东西都是没有吃过没有用过,就算不确定我也能理解,为什么不放半天等客人回来了确认一下?这里面没有任何异味和汁水,存放一下并不会妨碍你们的酒店。或许对酒店来说,都是些不值钱的东西,没了就没了,有什么好抱怨的,但是将心比心,东西的价值很多时候不在意实际价钱的高低。我们在外面旅行,这些东西是我们的需求,不是钱能买的。 第二个点,我们在离店前,去酒店的酒吧喝一杯,我问吧台服务员点起泡酒(之前我在房间点过,意大利起泡酒),她问我是不是入住时候免费送的起泡酒,我当时就愣了,入住的时候,没有任何人offer我们任何到店饮品。而且到店时就我们俩没有别的客人(所以不是因为太忙)。我拿着一小杯我要付钱别人免费的起泡酒加上被丢了东西,心里不是滋味,不患寡而患不均。是,说我小气,60多一杯的酒在这儿逼逼… 我朋友点了个咖啡,我看到旁边来了另外两个客人,其中一位和一个服务员说,我上次来你们也送的哦,别忘了哦,服务员轻声说知道知道。之间随她的咖啡一起来的,是一份曲奇饼干… 看这个我们桌上孤零零的饮品,心里又是一根稻草压上去。 可能吧台一位员工看到了这个问题,她还是个实习生,也知道了我关于免费不免费起泡酒的不满,于是主动给我续了一杯酒,还拿了饼干(虽然我们也没有吃)、但是心里好受了很多。人真是奇怪的动物(我自己),确实这些都是小东西小细节不值钱可能,但是感觉不公平那就像损失了一个亿,同样是客人为什么没有标准化的服务流程,需要客人去“哭奶喝”,… 逼着大家小气。我不知道这个酒店开了多少时间,但是与传奇这个品牌相比,远远还做的不够。希望传奇品牌有的不紧是历史人物们踏足过的辉煌, 更能够创造属于自己新的传奇。
Yunheyebo Hotel (South Gate of Bell and Drum Tower, Xi'an)
4.9/59677 Reviews
Nanmen Square (Downtown)
The staff was very nice. Was bilingual and able to help English speaking guests easily. Staff members Yang and Jin took very good care of us. The room was spacious and clean. Very close to the city wall, drum tower, and bell tower. Easy access to the sites and provide shuttle to the airport. We will definitely stay here again and recommend people to check it out.
Meihao Hotel (Xi'an Gaoxin Road Zhongda International Branch)
4.8/51598 Reviews
High-tech Development Zone
This is a lovely hotel with kind, welcoming staff. I read some reviews saying the rooms are very old etc, but I don't see how that makes this hotel any less great - the rooms are still clean and well maintained. I arrived in Xi'an after 48 hours of hectic traveling due to a missed train, and the staff at Meihao Hotel were very welcoming, were happy to use translation apps to communicate with me. The room was large, with a view of the neighbourhood outside (mostly just traffic jams haha, but that's Xi'an). The location may not be super ideal for some as it isn't in the city centre, but honestly it was no inconvenience at all, as the nearest subway station is a brisk walk away -- about 5-7 minutes. If you're arriving by train and carrying a lot of heavy luggage, then yes, coming via subway might be a bit of a challenge (but not impossible!) The housekeeping staff especially were very warm and kind. Thank you for always brightening my day when I walked by you all. A few hours after I checked in, a lovely staff member knocked on my door and offered me a small bowl of soup. I was very confused as I hadn't ordered anything, but upon seeing other guests were receiving this too, I gladly accepted. It was such an unexpected, kind gesture -- this hotel truly knows how to make one feel welcome. I fell ill on the second day of my stay, and thankfully the room was so comfortable, I could recuperate well. My only complaint is that the bedsheets, comforter, pillowcases etc -- all the bedding essentially smells of cigarette smoke. I could also smell cigarette smoke from beyond my room's door at night. This was despite there being a clear sign in the room saying smoking was not allowed inside. Though this is certainly not something you can fault hotel staff for (if guests are adamant to smoke inside, what can housekeeping possibly do?), I just thought I would mention this for any other guests who might be very sensitive to the smell, perhaps you could request staff to rewash the bedding until the smoke smell is entirely gone. After checking out, I also noticed there were some freebies that were part of my booking that I unfortunately missed out on :( There was meant to be welcome fruit, afternoon tea for two and a midnight snack, which I would have loved to try. There was no welcome fruit offered, but I did receive some refreshing juice when I arrived to check in -- it was a hot day and I was grateful for the welcome drink. For the other stuff, as I didn't realise it was part of the booking perks, I never asked, and consequently seem to have missed out. I also want to say that aside from the rooms, the lobby area is quite lovely -- very tastefully decorated, peaceful, and I even saw they had some free coffee out for guests! I only noticed this when I was checking out though, and my taxi was already on the way to pick me up, so I could not indulge. Maybe it would be helpful if the reception staff could share all this info with guests when they check in, especially with the foreign guests who are already a bit confused and trying to get their bearings ^-^ Just a suggestion! Thank you for a nice stay. I will definitely be back again soon.
Mr. Wu's Hotel (Xi'an Xiaozhai Keji Road Subway Station)
4.9/57240 Reviews
High-tech Development Zone
I can fully recommend the stay at Mr. Wu‘s Hotel. The staff is very friendly, helpful and accomodating. The check-in and check-out was very easy. Even though they might not be fluent in English, I never had a problem communicating with them. We always used a translation app and we understood each other with ease. They even walked with me to the next convinient store around the corner to make sure I definitely found it. The room is very spacious with a big, comfortable bed and different pillows to chose from as well as a small bar to cook tea and enjoy a snack. It‘s very clean. Every day they come in, remove the trash, make the bed and clean everything as well as refill the water bottle which are for free during your stay. The location of hotel was perfect for me with lots of restaurants around and the merto station(line 3 and 6) just a short walk away. You can very easily go to the city centre and all the sights by metro. The Big Wild Goose Pagoda for example is just a couple stops away with line 3. The breakfast buffet has a lot of choices - something for every taste. It‘s mostly chinese dishes but also with western options e.g. toast, jam, cereal. Fruit is also available. It is really delicious! To sum it up: If you want to enjoy Xi‘an and want to stay in an awesome hotel, this is the one to pick! I am extremly grateful I was able to stay at this hotel! 我强烈推荐入住吴先生酒店。 工作人员非常友好、乐于助人、乐于助人。入住和退房都很方便。尽管他们的英语可能不流利,但我和他们沟通从来没有遇到问题。我们一直使用翻译应用程序,我们很容易就能理解对方。他们甚至陪我走到拐角处的下一家便利店,以确保我确实找到了它。 房间非常宽敞,有一张大而舒适的床和不同的枕头可供选择,还有一个小酒吧可以煮茶和享用小吃。非常干净。他们每天都会进来,清理垃圾、整理床铺、清洁一切,并在您入住期间免费为水瓶续水。 酒店的位置非常适合我,周围有很多餐馆,距离 merto 站(3 号线和 6 号线)仅几步之遥。您可以乘坐地铁轻松前往市中心和所有景点。例如,乘坐 3 号线仅需几站即可到达大雁塔。 自助早餐有很多选择 - 适合各种口味。主要是中餐,但也有西餐,例如西式菜肴。吐司、果酱、麦片。水果也有提供。真的很好吃! 总结一下:如果您想享受西安并想入住一家很棒的酒店,那么这里就是您的最佳选择!我非常感谢能够入住这家酒店!
Family Hotel (Xi 'an Xijing Hospital Store)
4.1/564 Reviews
Xijing Hospital/Kangfu Road
The environment is good, hygienic and clean, and the service is very enthusiastic. It is very close to Xijing Hospital. The rent is not expensive and the price is high. It is very suitable for travelers with low requirements.
Novotel Xi`an The Bell Tower Hotel
4.8/55286 Reviews
Zhonggulou Square (Downtown)
The location is superb. The staff are very helpful and friendly, despite the language barrier. The quality of the room and beds is excellent. The only major concern I had was with the speed of the internet connection. It was very slow, 3 to 6Mbps, and that did not allow me to attend my online meetings. The breakfast is good but I would have appreciated more varieties. I felt it was limited in terms of choices, so I often skipped it although paid for it.
Sheraton Xi'an North City Hotel
4.8/58758 Reviews
Beiguan/Longshou District
This is a very good hotel where things work, which do not happen all the time in Chinese hotels. It is clean, has good sanitation and good sound insulation. Even though we cannot set temperature for the room's air-conditioner, the central air-con was set cold enough in the hot summer heat. Its location is superb, just less than 50m from the metro station. The 酸梅汤 it provided in the lobby was very much welcome in the heat.
MO·Meicheng Hotel (Xi'an Foreign Affairs College Zhangba North Road Subway Station)
4.7/51168 Reviews
High-tech Development Zone
Facilities: The facilities are relatively complete and the bedding is quite comfortable. Hygiene: The hygiene is very good Environment: The indoor environment is okay, the main space is large and the washing space is slightly smaller, but it does not affect it. The water is quite hot when taking a shower and the water flow is relatively large. Service: The service is good, and the attitude was very good after many consultations before going there. Regarding parking, the hotel is on the 8th floor. If you want to park, park in the parking lot of the building. The parking lot is in the building. The parking fee is 3 yuan per hour. The overall space is good. There are tea sets and mats on the balcony, but there are only tea sets and no tea leaves. I feel that if there is a quilt, one more person can sleep on the balcony without any problem. We are just two people and have not tried it. The hotel plus parking fee only costs over 200, which is quite a bargain.
Tiny Spot Hostel
4.8/5345 Reviews
South Area
After staying at more than 30 hostels in Asia including China, I can definitely say that this is one of the best I have ever stayed! From the cleanliness to how they have incorporated small details that include a shelving in your dorm bed apart from the drawers that’s provided is just amazing! Best of all, the location is extremely convenient and the people working here are truly friendly and endeavours to assist with all your questions and concerns, great work! This place will definitely be my go to if I’m visiting Xi’an again!
Mercure Hotel (Xi'an Bell Tower, Huimin Street)
4.8/53468 Reviews
Zhonggulou Square (Downtown)
Rooms and location is good. The complimentary breakfast has various local and international selections. They offered free laundry service too. We booked two rooms and 祥子 from the front desk us a free upgrade for both rooms. Our travel advisor张姐is very nice and helpful too! Really recommend this hotel if you are visiting Xi’An.

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Hotel Information for Traveller

Number of Hotels24,082
Number of Reviews3,047,697
Average Price (Weekdays)£30
Average Price (Weekends)£31