Mercure Cardiff Holland House Hotel & Spa Reviews

I wanted to provide some feedback on my recent stay. The room was very hot, and since the air conditioning wasn't working, we were given a fan instead. Additionally, we were not informed about the extra £10 charge per person for a 'spa day' to use the pool, which was confusing as I only wanted a quick swim. It was very disappointing that hotel guests were not allowed even a brief 10-minute pool time. Lastly, the reception desk was quite small, and with three staff members talking over each other, the experience felt chaotic. Thank you for your attention to these matters.

Nice hotel it a great location. Had to wait a while at reception as only one person available

Base at cardiff but friends visit me for their holiday. Everything is great, easy to go to the city centre. Staff are nice even after midnight. Can't imagine that I will leave cardiff later ...

Nice hotel, really good spa treatments. Would have given 5 happy faces for everything, but the restaurant food and service wasn't great. But overall would recommend.

We had an amazing experience here. We got our rooms upgraded for free and the room was too good with the view. Loved spending time at the pool and sauna. Surely recommended

Great location, great hotel but a few issues with housekeeping and some misinformation. Such a shame as otherwise our stay would have been 5 stars!

The room is spacious and cleanliness. The receptionist is helpful

Installtions are dated. The first room they gave us didn’t have air conditioning, they changed it for another one with a disabled toilet that wasn’t very easy to use, one of the bathroom lights was hanging loose from the ceiling. Staff were helpful

It was okay, steam room wasn’t working but the room was nice.

It was a nice stay. The front desk staff was very helpful and friendly. The parking space was full but he helped us find a parking space. Would definitely stay with them again.

Hotel room and staff were all amazing! The spa was also really nice. However the TV and air conditioning in our room was not working

Rooms could do with a revamp, the bathroom is ok but the shower could do with a bit of power to it. The air conditioning wasn't working (by the sound of all the complaints I was hearing in reception it was most of the rooms) at least I had a fan but it kept turning off so the room would heat up pretty quickly. Room was close to the lifts and you can certainly here them. didn't get much sleep with the heat and the lifts. There is a fridge in the room, there is nothing in there except a build up of ice and could have done with a clean. There is tea and coffee but no complimentary biscuits unlike other hotels. The bar closed at 11pm even though they said it was midnight so if you want to have a nightcap before bed etc .. dream on, the staff were not that helpful. Had dinner there it was ok and breakfast was ok and the staff were nice at breakfast. Definitely won't stay here again there are better hotels in Cardiff in this price range.

Spacious. Deep colour fixtures plus not bright lighting makes the room very dark (I prefer bright environment). Some light bulbs are not functioning. The telephone system is out of order. No pen no paper. The food in the restaurant is OK.

Lovely hotel. Spa and pool area beautiful. Rooms were spacious and clean (albeit a little dated but still very nice) Only 1 lift working which is not ideal for such a big hotel but overall lovely stay. Would stay again.