Principe Alogna Hotel & Spa

Intrigued by the beautiful workmanship of their website, and by the attractive proposal of The Fork platform, I chose to personally get to know their feared reality. Nothing more disappointing. Location of the restaurant room, flat, simple, cold, devoid of any colorful note in harmony with the hall and their outdoor area. The courtly presentation of pseudo-gourmet catering clashes with the real workmanship and presentation of normal dishes from Sicilian culture, elaborated in a satisfying way. Linear daily menu, with 3 starters, 3 first courses, 3 second courses, as per hotel routine, but which is totally different from what the website suggests. Total absence of dessert, a negative note, given that in a hotel facility with kitchen, it is offered breakfast with various delicacies. The chosen sea bass, presented with 80's mise en place, filleted ou tablou by the maitre, with very simple duchess potatoes at a cost of 18 euros... Coffee offered, presented in a "dried" saucer, which absolutely should not have arrived at the table. Simple wine list 4 bubbles, 4 whites, 4 reds, always in the anonymity of the DOC and DOCG wine choice. Present service, 80s style, but fortunately, the world moves forward and we have arrived at 2022. Incongruent quality-price ratio, somewhat inflated prices, but fortunately the excellent The Fork discounts have reduced and calmed a terrible entrepreneurial default

So I'm starting from the assumption that I've never been there, so my review is based on the conversation I had by telephone on 12.02.2024, but my BAD is given by the non-professionalism of a girl who, when asked if I could use a coupon for the 02.14.24 (obviously a lower price than their price list) they first replied that they had availability and secondly that they would not accept coupons on that date. Well so far everything is ok I hang up not convinced of this statement I decide to check the very detailed offer and I notice that there is no apostille that prohibits the 14th day so I call the reception and explain what I had read (so it could always be used regardless from special holidays) and the girl immediately says she has difficulty answering me, in fact she says look, we'll notify her and I reply well, do you buy it first and then notify me, how does it work? And she, not knowing what to say to me, expresses herself by telling me "I have people at the counter if you want I'll call you back"...obviously 0 phone calls received. Moral of the story, the cost of the spa via coupon didn't suit them, in fact I had to accept what was written in the price list

we spent a day I would say to forget, unfortunately the format of the structure as usual was not as we thought, as regards the cleanliness of the rooms always at the top of expectations but unfortunately the spa was too disappointing in a structure that looks at the spa to a high standard the cold pool was too disappointing, too many people inside the spa which at most can hold 6/8 people, we found ourselves in 15 without having a bed per person but we found ourselves with 4 people in 2 beds, the hydromassage tub I won't comment on what he was in it and beyond. Not a day of relaxation but a day to forget