Amman Marriott Hotel

We stayed here when we arrived in Amman, and then again when we came back from the Dead Sea. My child even called it 'sweet home.' They were so happy when we pulled up to the hotel. The service truly is excellent. I ordered separately from the library restaurant, and the food was great, but the meal package included with our booking was truly a disaster... I'll have to leave a separate review for that order.

Both are fine, especially this little kid who provided excellent service. He was incredibly patient with me, even though I'm mute. Thank you.

I was extremely dissatisfied with the hotel. Firstly, no one warned me that renovations were underway. Secondly, you have to make a huge fuss to get through to reception. Only after you ask for a refund and plan to move to another hotel will they offer you a quieter room and stop the renovations!!! 😡 I called reception and asked to change rooms because it was very noisy. I'd been on flights for several days and was planning to finally get some sleep. They promised to check with the receptionist and call me back, but no one ever did. The noise from the renovations was so loud, it was like someone was literally drilling and breaking concrete over your head. I went down to reception and asked for a refund so I could go to the Hilton and relax there. The hotel was required to inform guests about the renovations, but they didn't. They were undergoing a full-scale renovation on a certain floor, and no matter where you were moved, the sounds would reach every room!! Only after I demanded to cancel my reservation and move out of this hotel did they stop the entire renovation process. My refund and cancellation request were REFUSED! They told me to contact the aggregator I booked with. I wrote to trip.com and submitted a cancellation request with a refund, which the hotel itself again happily rejected! I received no compensation or refund from the hotel, and what's more, they didn't bother to apologize in any way. A hotel of this caliber with such disgusting service is simply disgraceful. After the noises of renovation stopped, I went to bed, and then my neighbors' wild adventures began again. It felt like a ******* was located in the room above... As for the furniture, it was quite outdated. It was clean, but it felt as if everything, from the closet to the glass in the bathroom, had been from a bygone era. The only thing I'm grateful for is the girl who greeted me upon check-in. I'm incredibly grateful for her compassion and understanding. If it weren't for her, my entire experience at this hotel would have been extremely negative. It's only because of her that I'm giving the service a 4 instead of a 1!

This was my first time in Jordan and my first time experiencing a Marriott in Amman. We booked three rooms for our family at Marriott, and it was a fantastic stay. We've already registered as members and will definitely choose Marriott hotels again next time.