Pavlo Napa Beach Hotel

Fantastic hotel, highly recommend for families! Super clean pool, new rooms and very friendly stuff (Tonny in pool bar especially). Located near town and beautiful beaches, fantastic spots for drone flying. Food in hotel was splendid!!

Spotless and friendly. Lovely staff with a restaurant on the beach seeing freshly prepared food. Pool area well patrolled with life guard on duty, plenty of large , comfy sunbeds. Stella the head receptionist always eager to go above and beyond. Thank you.

Despite high ratings, the Pavlo Napa Beach Hotel provided appalling service after I broke my leg and required a wheelchair during my stay. I asked to move to an accessible room three times, they kept saying come back later. Eventually without mentioning anything about the rooms, they downgraded me from a paid sea view room to one with no view, that was truly a better location with the lack of mobility. They blatantly refused to provide in-room breakfast, even if I paid extra. When I chose to depart early due to their lack of accommodation, they denied any refund for the unused nights. They exhibited zero compassion for an injured guest requiring basic assistance. Avoid this establishment at all costs - choose a hotel that genuinely values and aids customers in times of need.

Stayed here in 2019 and had a great time.. However returning this time there are major construction works going on next to the hotel. My room is direct opposite and so noisy.. Everyday they are working from 7am and is extremely noisy waking me too early. Will be glad to go home next week. The hotel itself has had some nice upgrades since our last visit.. Bedrooms, sunloungers and food is much better.

For the money, this is a great hotel and we really enjoyed our stay. We've been to bigger all inclusive hotels, this one had a more personal feel to it. It was never too busy to get a place by the pool, get in the pool and swim properly, or find a place at the beach. The food was excellently cooked - many times I tried something that sounded pretty basic but it was cooked and seasoned very well, the chefs know their stuff. The pool area backs straight onto the pretty beach, which is a very narrow and shallow bay - very safe for children. We snorkelled up the sides of it, but even walking along the beach could see plenty of fish. Lastly all the staff- front front desk to dining room to bars - were incredibly friendly, in every interaction. I didn't want to leave! Having the beach/coast this accessible (with Nissi beach a 10min walk away i one direction, and Ayia Napa 25 mins the other way) meant there was plenty to do, it was great for running (and cycling if you can find somewhere hiring proper bikes).

The location was as described, right on the beach with a good-sized swimming pool and a friendly lifeguard on duty. I booked this hotel based on advice from Trailfinders and after checking out reviews on Trip Advisor, which seemed promising. However, it turned out to be more like a tired 3-star hotel rather than the advertised 4-star. Upon arrival, I was placed in the annex (despite requesting otherwise) and not on the top floor as I had asked. Consequently, I experienced loud noises from the rooms above every night, despite my complaints to the staff. The breakfast offered was substandard and lacked taste, with most items seeming of poor quality - all drinks were from machines, including diluted fruit juices. The selection of fruits was limited to tinned varieties, except for oranges and bananas. There were very few options for vegetarians, and when I requested Greek coffee, it was unavailable. Even the meal options were limited for vegetarians and overpriced for what was served. The bed linen was not changed throughout my stay, and the pillows were uncomfortably hard. The room itself appeared dirty, and the towels provided were of substandard quality. Despite requesting more towels, I had to ask again every day. While two of the receptionists, Lucas and Tatiana, were kind and helpful, the third one seemed distant and unhelpful. When I asked for assistance with printing my boarding pass, she claimed to be busy, and similarly, when I inquired about having Greek coffee for breakfast, she dismissed it, stating that the hotel served cosmopolitan food. Overall, I was disappointed with my stay, especially considering the tired decor of my room and the deteriorating condition of the marble floors in both the bedroom and bathroom. I regret not choosing another hotel in Nissi, and I have conveyed my concerns to Trailfinders as well.

Lovely hotel in a fabulous location at Sandy bay. Very close walking distance of Nissi Bay, and also walking distance into Ayia Napa centre if you want the livelier environment. We enjoyed the relaxing atmosphere of the hotel, and lovely pool! The hotel staff are all very friendly and very helpful, and made our stay fabulous. The food is good and varied, and plentiful! Special mention to Marianna for the activities and entertainments, she is amazing!