Lot N5 Itdc Tourism Complex, Nusa Dua, Nusa Dua, Badung Regency, Bali, Province of Bali, 80363, IndonesiaView Hotel Details
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Guest Reviews of Sofitel Bali Nusa Dua Beach Resort
8.7/10
Very Good
168 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.5
Service8.6
Cleanliness8.7
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All reviews(168)
Positive reviews(161)
Reviews with photos/video(83)
Great swimming pool(30)
Delicious breakfast(25)
Loved the beach(20)
Perfect for kids(13)
Large rooms(12)
Classy environment(11)
Close to beach(5)
Well designed(4)
Negative reviews(7)
Ângelo Fialho
Prestige Suite
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on May 3, 2025
We just wanted to say a big thank you to everyone at Sofitel Bali Nusa Dua for such a wonderful stay! The whole team was incredibly kind and welcoming, and we felt really well taken care of from day one.
A special shoutout to Nikki, Sutarta, Bagus, and Diah – you were all so warm and thoughtful, and we truly appreciated it!
The only downside for us was the beach – there were quite a lot of seaweeds, so we didn’t enjoy it as much as we hoped. But apart from that, everything at the hotel was amazing. Great structure, great vibes, and an unforgettable experience for our family.
Hope to be back someday!
Cheers,
Response from Property: Bonjour, Ângelo Fialho!Thank you so much for your thoughtful review and for choosing Sofitel Bali Nusa Dua Beach Resort for your stay. We are thrilled to know that you and your family had such a memorable experience with us and that our team, especially Nikki, Sutarta, Bagus, and Diah, made a positive impression on your visit. Your kind words truly mean a lot to all of us. Your feedback regarding the beach is appreciated. Please be assured that we have a dedicated team committed to its care and maintenance. It is unfortunate that their efforts did not fully meet your expectations. We will certainly share your comments with the team to guide further improvements.We hope to have the pleasure of welcoming you back for another unforgettable stay in the future.Sincerely, Azaria Septianne ImmanuelGuest Experience and Quality ManagerSofitel Bali Nusa Dua Beach Resort
Jev1996
Luxury Twin Room
Stayed in Feb 2025
Couples
13 review
8.5/10
Very Good
Posted on Apr 1, 2025
Decent hotel but would love more for a 5 star. Overall would still stay for the price point
Response from Property: Bonjour, Jev1996!Thank you so much for taking the time to share your incredible feedback. We are absolutely thrilled to hear that your stay with us at Sofitel Nusa Dua Beach Resort was such a memorable experience. We truly hope to welcome you again soon for another unforgettable moment in paradise.Sincerely, Azaria Septianne ImmanuelGuest Experience and Quality ManagerSofitel Bali Nusa Dua Beach Resort
Guest User
Luxury King Room
Stayed in Feb 2025
Couples
2 review
8.5/10
Very Good
Posted on Mar 21, 2025
Everything was great for the value paid. Still have room for improvement.
Response from Property: Bonjour, Valued Guest!Thank you for your excellent review of Sofitel Bali Nusa Dua Beach Resort. We are thrilled to know your stay was an enjoyable one.Your feedback regarding the rooms is highly valued. At Sofitel, we are committed to the regular upkeep and maintenance of our rooms to ensure a comfortable experience for our guests. Your feedback is carefully considered as we continue to refine and enhance our offerings.We look forward to welcoming you back in the near future.Sincerely, Azaria Septianne ImmanuelGuest Experience and Quality ManagerSofitel Bali Nusa Dua Beach Resort
Guest User
Luxury King Room
Stayed in Nov 2024
Couples
8 review
10.0/10
Outstanding
Posted on Dec 4, 2024
nice hotel but surrounding is hotels area if go out need call crab or walk 15 mins
6/11
Response from Property: Bonjour, Valued Guest!Thank you for staying with us at Sofitel Bali Nusa Dua Beach Resort and for your wonderful feedback. We are thrilled that you had a memorable experience, and we look forward to welcoming you back for another unforgettable stay.Sincerely,AnneQuality & Guest Experience Manager
AYZQ
Luxury Twin Room
Stayed in Apr 2025
Family
125 review
10.0/10
Outstanding
Posted on May 21, 2025
Everything went really well except the last day of me stay. Extended check out to 4pm but every hourly power trip. The last was bathing half way and no electric plus phone is not working at all to connect to front desk. Apart from this, warn welcome by Sofitel upon arrival and staff real friendly and efficient actually. Never failed to attend to us as I have two old folks with me.
Room is real spacious and gracefully maintained. Bed is SO big and comfy. Linen and towels are good quality kind and new. At least in 2024. Room with a nice view facing sea, Sitting at the balcony, listening to the sea breeze and looking beach side massage, very relaxing.
A wide variety of tv channels and full amenity toiletries provided. Bath tub is huge too with complimentary bubble bath and bath salt provided. Actually not much options of asean option restaurants, mostly western. However, Room service has both western and asean food. Food taste not too bad, portion just right.
Free shuttle service to bali collection on a hourly basis but first come first service basis. Huge hotel and they provided buggy service within hotel premises. All these are plus point after a tired day.
Still I enjoyed my stay with Sofitel despite the hiccups which I was told is entire bali power trip. So I don’t blame them.
Thien
Luxury King Room
Stayed in Mar 2025
Family
30 review
6.0/10
Posted on Apr 15, 2025
Standard sofitel hotel like any other around the world. Run down and poor service. You won't get the 5 star experience here. It is located in the wrong side of Nusa Dua. Buffet breakfast was chaotic. Food was average and overpriced when you expect to be at least reasonable being in Bali. I hate everything about this place and will not return.
Response from Property: Bonjour, Thien!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort and for taking the time to share your thoughts with us. Your feedback is truly valued, as it plays an important role in our ongoing efforts to elevate the guest experience.While we continuously strive to uphold the highest standards, we appreciate your remarks regarding our service, facilities, and dining. These observations have been noted and will be thoughtfully reviewed with our team.We sincerely hope to have the pleasure of welcoming you back in the future, where we may offer an experience that is even more memorable.Sincerely,AnneQuality & Guest Experience Manager
KahwaiL
Luxury King Room
Stayed in Aug 2024
Family
9 review
10.0/10
Outstanding
Posted on Nov 5, 2024
The hotel is nice, clean, and alot of activities for kids and family
Response from Property: Bonjour, KahwaiL!Thank you for your excellent review of Sofitel Bali Nusa Dua Beach Resort.We are thrilled to know your stay was an enjoyable one.We look forward to welcoming you back in the near future.Sincerely,AnneQuality & Guest Experience Manager
Anonymous User
Luxury King Room with Resort View
Stayed in May 2024
Couples
13 review
10.0/10
Outstanding
Posted on Jun 17, 2024
The resort is very nice. All restaurants are good, food are delicious. We feel relax and are stay in the hotel for two whole days and not necessary to go out.
Guest User
Luxury King Room
Stayed in Nov 2024
Couples
9 review
10.0/10
Outstanding
Posted on Dec 15, 2024
Very friendly hotel staff, location is located in great area with good amenities. Room is spacious with good design and layout. Overall is a fantastic stay and especially thanks to the friendly hotel staff and services.
Response from Property: Bonjour, Valued Guest!Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing your kind rating of your recent stay. We are delighted to know that your time with us was memorable, and we truly look forward to welcoming you back for another exceptional experience in the near future.Sincerely,AnneQuality & Guest Experience Manager
ali moosavii
Luxury King Room
Stayed in Sep 2024
Solo travellers
32 review
9.0/10
Great
Posted on Oct 28, 2024
Location good
Response from Property: Bonjour, ali moosavii!Thank you for your feedback. We are glad you enjoyed our convenient location at Sofitel Bali Nusa Dua Beach Resort. We hope it made exploring the area easy and enjoyable. Looking forward to welcoming you back for another great stay!Sincerely,AnneQuality & Guest Experience Manager
whitelotv
Luxury King Room with Ocean View
Stayed in Feb 2024
Couples
3 review
9.5/10
Amazing
Posted on Mar 25, 2024
Truly a dream hotel stay in Bali. We got a complimentary room upgrade from deluxe to a bigger one with plunge pool. The view from our room was truly amazing to wake up to. Sat at the rocking chairs every day to enjoy the tranquil sight that greeted us every morning. Bed was truly comfy and massive - 4 pax could lie on it without touching each other. Pillows were quite firm and not flat. Love the Loccitane amenities and rain shower. The breakfast buffet is a feast for the senses - so much to choose from! Every aspect of the hotel grounds was also tastefully landscaped and peaceful to roam around in. Hotel staff were all genuinely warm and friendly, certainly hope to return again!
6/15
Zen Da
Luxury King Room
Stayed in Feb 2024
Couples
7 review
10.0/10
Outstanding
Posted on Apr 1, 2024
Amazing hotel,very clean room,great time at Manarai beach house.Restaurant Cucina is fantastic.
6/9
E!
Luxury King Room
Stayed in Jan 2024
Solo travellers
55 review
7.5/10
Posted on Feb 21, 2024
Pros : nice room, love the interior details. Bath services to relax in the room, they will set the bathtub for you. 24 hours room service. Very nice garden and pools to relax
Cons : very slow check in, need to wait almost 30 mnts even though i came at 15:00pm. Very hot restaurant when i had breakfast
Response from Property: Bonjour, E!Thank you for sharing your insights towards Sofitel Bali Nusa Dua Beach Resort. We are glad to see that you love the well-appointed room we assigned for you and the gigantic swimming pool we have. However, it saddened us to hear that your perfect stay was flustered by the check in experience. Please rest assured as I have shared your comments to the Front Office Manager for further review and immediate actions. At Sofitel, we value our guest's feedback as we believe it could help us much to improve the quality of products and services in the future, hence, we would like to thank you for sharing it with us. Nonetheless, we hope this did not fluster your experience much nor deter you from coming back again to our resort in the near future. Sincerely,AnneQuality & Guest Experience Manager
Lina Awal
Luxury King Room
Stayed in Jan 2024
Family
4 review
10.0/10
Outstanding
Posted on Feb 20, 2024
Love the hotel. The room is big and has a balcony. The breakfast is fantastic with wide of selections to choose. Great service by the hotel staffs.
Response from Property: Bonjour, Lina!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager
Qiu
Luxury King Room
Stayed in Jan 2024
Family
7 review
10.0/10
Outstanding
Posted on Feb 16, 2024
The room was clean, but the edges of the bathroom looked dirty. The bed was huge enough for 3 adults. Overall, quite a pleasant stay I had here!
Response from Property: Bonjour, Qiu!Thank you for the perfect rating you shared with us online. Though we are glad to see you could thoroughly enjoy your stay, it saddened us to hear that your overall experience was flustered by the cleanliness of the bathroom. Rest assured as your points have been highlighted to our Executive Housekeeper for further review and immediate actions. At Sofitel, we always value our guest's feedback as we believe it could help us much to improve the quality of products and services in the future, hence, we would like to thank you once again for sharing it with us. Nonetheless, we hope this did not deter you from coming back to our Magnifique resort in the future. Sincerely,AnneQuality & Guest Experience Manager