30 Reviews
Rumah Luwih Bali
Gianyar Bali|0.43km from Lebih Beach
Overall the hotel is dated, dirty and needs a lot of maintenance. We booked a two night stay based on other reviews and images on booking.com. On arrival staff were pleasant. Food in the restaurant was very basic, however not terrible. What was terrible however was the broken aircon in our room. We were not advised at check in that there would be no aircon. There was no aircon, or very poor aircon throughout the hotel and in the lobby areas. We made do with this, however at around 0545 hours the following morning we were woken by dance music. It was so loud it felt like a nightclub. We called reception and were told there was a dance class on and nothing could be done. The music lasted a further 1 hour and 15 minutes before stopping. We then wasted the first half of our morning trying to catch up on lost sleep. During 0700 and 0900 hours house keeping then entered our bedroom 3 times to check if we wanted the room made up. We decided to leave and booked alternative accommodation elsewhere. We spoke to Tiki at reception who advised us she spoke with a manager and despite the issues and dance music from before 6am there would be no refund. It took around 40 minutes for the staff to speak with a manager by phone, taking further time away from our trip that day. The manager did not speak with us directly and refused to issue any refund despite the above. We lost out on almost 900k idr (£45) for the one night stay we did not have at this hotel and it cost us around the same to book another. We only wanted refund of one night to cover the cost of alternative accommodation, nothing more. Could not recommend this hotel and would urge others not to waste time or money trying it for themselves. 
Very Good
287 Reviews