To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.7
Amenities8.3
Service8.5
Cleanliness8.6
Filter by:
Sort by:
All reviews(90)
Positive reviews(87)
Reviews with photos/video(26)
Awesome rooms(25)
Awesome kitchen(14)
Great value for money(11)
Many amenities(10)
Classy environment(8)
Perfect for kids(8)
Convenient parking(7)
Convenient location(7)
Negative reviews(3)
M
Mountain Cabin
Stayed in May 2025
Family
6 review
5.0/10
Posted on Jun 6, 2025
We got a terrible experience as the house keeper threw our garbage out of the cabin that we stayed.
What happened was: When we came back to the cabin, we found out our garbage was thrown out in front of the door of the cabin. We complained to the manager and they just apologized what have happened. This made a dark spot on our trip to Banff which was unpleasant.
Maria
Standard Suite
Stayed in Mar 2025
Business traveller
12 review
7.0/10
Posted on Apr 29, 2025
Its far from the event we held but overall its a good place to stay. And they upgrade my room. So happy.
Anonymous User
Standard Suite
Stayed in Apr 2025
Couple
11 review
9.0/10
Great
Posted on Jun 3, 2025
I really like the small kitchen included into the accommodation, very helpful with eating in instead of the expensive restaurant in Banff. I would stay here again.
Emily Chan
One Bedroom Plus Loft, Three Queens
Stayed in Mar 2025
Family
4 review
7.0/10
Posted on May 1, 2025
Travelled in a group of 3 adults and 3 kids - good design of the room allowing 6 people to stay in a room with 2 bathrooms (with one having bathing facilities) and full kitchen. It seems to be the only hotel/ resort with such design in the area. That said, the cleanliness/ hyenine needs to be improved. I wiped the floor and the paper turned black instantly, and the staff didn't throw the garbage on the loft (they only did that for the ground floor) nor make our bed from the second day onwards.
Guest User
Superior Suite with Queen and Twin Bed
Stayed in Aug 2024
Couple
3 review
9.0/10
Great
Posted on Sep 28, 2024
Although a bit too far from town centre, the ledge provides free bus tickets to shuttle between the lodge and town centre. Staffs were very helpful.
DannyTheBest
One Bedroom Plus Loft, Three Queens
Stayed in Sep 2024
Family
39 review
10/10
Outstanding
Posted on Oct 16, 2024
Amazing thank you for the invite to me and you are very welcome to come to the house
youngwvjak
Standard Suite
Stayed in Nov 2024
Family
2 review
6.0/10
Posted on Feb 9, 2025
not that convient, and there is spider
Dayana
Superior Suite with Queen and Twin Bed
Stayed in Dec 2024
Travelling with friends
3 review
8.0/10
Very Good
Posted on Jan 28, 2025
👍🏻 Good
George
Mountain Cabin
Stayed in Apr 2025
Couple
2 review
6.0/10
Posted on May 30, 2025
Good bang for your buck. Not the best, but decent.
Jutiporn
Studio Condo
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 17, 2025
I love how clean they are doing every single day. Love it
Cheuk Kwan
One Bedroom Loft Condo Queen And King
Stayed in Sep 2024
Family
9 review
6.0/10
Posted on Oct 31, 2024
Price reflects everything, nth to complain as it is rather value the money
Guest User
Superior Suite with Queen and Twin Bed
Stayed in Aug 2023
Family
3 review
10/10
Outstanding
Posted on Sep 28, 2023
The room is big and comfortable with big kitchen. Convenient location with bus stop in front of the hotel. Free 3 bus pass that I can hop-on and off to go around the town.
LuisL
Standard Suite
Stayed in May 2023
Family
31 review
9.0/10
Great
Posted on Aug 5, 2023
The environment of the hotel is very good, it has a great landscapes surrounded!
Suppachote
Superior Suite with Queen and Twin Bed
Stayed in Aug 2023
Family
7 review
10/10
Outstanding
Posted on Oct 3, 2023
The location of the property was excellent, making it convenient to reach downtown by Roam bus. staff will give you a ticket during your stay.
The beds and pillows were comfortable, Had all the amenities you needed both shower room and kitchen.
Price for this stay is reasonable. So I would highly recommend this place and would stay here again when we get back to Banff.
Guest User
Superior Suite with Queen and Twin Bed
Stayed in Jul 2023
Family
1 review
9.0/10
Great
Posted on Sep 19, 2023
Very good hotel with a excellent service!! Clean, spacious room with a good kitchen where you can prepare your meals. I recommend the Tunnel Mountain Resort.