On the evening of March 18, 2026, my family and I checked into your hotel. The female staff member at the front desk thoughtfully offered us drinks and explained the hotel's special chocolate hour, various classes, and breakfast arrangements in detail. Her service was exceptionally considerate. The room we stayed in was quiet and comfortable. Her warm smile and enthusiastic attitude instantly cured our travel fatigue, leaving us with a wonderful first impression.
On May 1st, my family and I visited your hotel again. After a month and a half, we didn't encounter the same thoughtful staff member; another front desk employee assisted us. This time, there was no welcome drink and no introduction to the hotel's special features or breakfast. These small details didn't bother us. However, what we found puzzling was that we checked in after dinner, not late at night, yet we were assigned to the corner room on the 5th floor, which was the furthest away.
This room was very inconvenient, requiring the longest walk to reach. The door was right next to a glaring escape route, and the balcony faced a noisy road with constant traffic. Lower-floor rooms on this side might have plants or buildings to block the noise, but the 5th floor had no obstructions at all, making the noise problem particularly severe and significantly impacting our stay. Fortunately, I called the front desk promptly, and the staff quickly helped us move to a superior room on the 3rd floor facing the inner part of the hotel, allowing us to have a comfortable resting environment.
I fully understand that when a hotel is busy, guests may need to make some compromises, and I never assume that as a returning guest, I should receive special treatment. However, judging by the breakfast, gym, and pool occupancy on that day, the number of guests on May 1st was far less than on March 18th. The hotel was clearly not fully booked.
Therefore, I'm left wondering: why, when the hotel wasn't full and it wasn't a late-night check-in, was I assigned to the corner room, which had the worst location and living experience in the entire hotel? I travel frequently around the world and rarely encounter situations where I am deliberately placed in the worst part of a hotel's building.
I sincerely hope this was just an unintentional oversight. As the saying goes, 'love can be tough love.' I still genuinely love your hotel and plan to choose it again for my next visit to Bangkok. However, if a similar situation arises again, I may have to escalate the matter with the hotel manager.
Aside from this, all other aspects of the hotel experience were perfect. The vast majority of the staff provided attentive service, making us truly feel at home.
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