Anonymous User
December 25, 2023
This whole season is in the film and television city, which is very quiet and cost-effective. But it's far from the subway and it's not convenient to travel. The environment is okay, newly opened, clean. The service attitude is also good, but the management is really the worst I have ever stayed at.
1 We stayed in a double bed. Our family came and merged the two beds. As a result, the bed was full of garbage, melon seed peels, facial mask paper, and coffee lids. We were all afraid of cockroaches and did not dare to move any further.
2. The faucet was broken when we moved in. It fell off whenever we touched it. The loud sound always startled us. We stayed there for a week and tried to fix it three times, but it was never repaired.
3. The cleaning staff is only responsible for clearing away the trash cans and putting out a few bath towels. They do not make the bed, mop the floor, or clean the pool. Every time I have to tell the front desk, please help me make the bed, please help me sweep the floor. As a result, when I came back last night, I didn't clean it at all. I came back as if I had left in the morning after a busy day.
4 The most annoying thing is that before we got up in the morning, the waiter knocked on the door and brought a male worker with him to repair the faucet. I said we would wait until we got up, but the waiter opened the door directly. I was so frightened that I shouted before closing it again.
5 What is remarkable is that the overall service attitude is very good. The service staff and the front desk all smile sincerely, solve problems in a timely manner, and accept them humbly.
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