Guest User
January 26, 2024
One night at 419, the room booked on Ctrip was transferred by the hotel customer service. It was said to be an upgrade, but the bed was changed like this. When I asked the reason for the transfer, the hotel customer service and the manager gave inconsistent information. It is not easy to bring the elderly out for medical treatment, so I made do with it. One night, I asked the hotel to issue an invoice, but it said that the quota for this month was reached and it could not be opened. I was asked to find a platform. Feeling cheated! In desperation, I had no choice but to ask the platform for help, and the platform immediately resolved the issue and apologized with a subsidy of 40 yuan. Thanks to the Ctrip platform, and I hope you will never book a B&B like this again.
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