The hotel is very new and the room style is nostalgic. There is a skewer shop downstairs open until 3am, and there are few free parking spaces.
On the night I checked in, the water faucet in the bathroom basin was cut off. The next morning, the water in the toilet tank and shower room also stopped. I called the front desk to ask about the situation. The lady at the front desk unapologetically stated that all rooms had this problem. The reason was The boiler is broken and is already being repaired. I couldn't wash up in the morning, and the toilet couldn't be flushed. The smell in the room was unmistakable. When I checked out, the front desk didn't say anything. When I asked the hotel if they should give a discount on the room rate in this situation, The front desk said that the room fee could be reduced by 50 yuan, and I was confused at that time. Standard Room 360 is considered a relatively expensive hotel in Tongzhou. Since there is no water and guests cannot wash their faces, brush their teeth, or flush the toilet, the hotel believes that a 50 yuan discount on the room rate is the greatest sincerity. Afterwards, I called Ctrip to provide feedback. Ctrip’s customer service and complaints manager actively coordinated, and finally the hotel agreed to a 30% discount on the room rate.
James Coffetel Hotel is a chain hotel. I didn’t expect that the overall service awareness and emergency handling procedures are so lacking. I will not book this brand again in the future. I encourage everyone to choose carefully.
Thanks to Ctrip for its coordination and efforts in solving the problem.
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