Steigenberger Hotel am Kanzleramt

Steigenberger Hotel am Kanzleramt Reviews

Steigenberger Hotel am Kanzleramt

Ella-Trebe-Straße 5, Berlin, 10557, GermanyView Hotel Details
Steigenberger Hotel am Kanzleramt
Steigenberger Hotel am KanzleramtSteigenberger Hotel am KanzleramtSteigenberger Hotel am Kanzleramt
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Guest Reviews of Steigenberger Hotel am Kanzleramt

9.5/10
Amazing
302 review
Verified reviews
Location9.6
Amenities9.3
Service9.3
Cleanliness9.6
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All reviews(302)
Positive reviews(300)
Reviews with photos/video(72)
Easy to get around(83)
Convenient location(77)
Close to train station(62)
Delicious breakfast(50)
Large rooms(21)
Perfect for business trips(9)
Comfortable bed(9)
Well decorated(5)
Negative reviews(2)
Guest User
Deluxe Room
Stayed in Jul 2025
Family
7 review
9.5/10
Amazing
Posted on Aug 7, 2025
location next to the main train station has pros and cons, all good including great breakfast
Response from Property: Dear Nick, Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regardsDaniel HungerGeneral Manager
Let an
Deluxe Room
Stayed in Jun 2025
Family
12 review
8.5/10
Very Good
Posted on Jul 23, 2025
A Mixed Stay Near Hauptbahnhof We stayed at this hotel for one night and found it to be a ok option overall, especially for its convenient location. On the positive side, it’s situated right near the Hauptbahnhof, making it an ideal base for a quick day of exploring the city via public transport. The breakfast staff were exceptionally welcoming and friendly, creating a pleasant morning vibe. While the breakfast selection wasn’t extensive, it covered all the essentials:fresh bread, fruits, cereals, and hot items—to fuel you up for the day ahead. That said, there were some notable drawbacks that detracted from the experience. As soon as we stepped out of the elevator on the 5th floor, there was a strong, unpleasant plumbing odor coming from the toilet area in the hallway. Unfortunately, this issue persisted in our room (583), where the smell emanated from the bathroom. Even after leaving the window open all day, it lingered upon our return, which was quite off-putting. The hotel was fully booked, according to the receptionist, so we didn’t pursue switching rooms. Additionally, the Hocker near the tea table was heavily worn and tattered, almost as if it had been chewed by a cat for years. The mini-bar was disappointingly empty, with just a single bottle of water provided. Sauna was off at 10:30am. At €150 per night, this hotel feels overpriced for what it offers— I’d recommend exploring other nearby alternatives for better value and comfort.
Response from Property: Dear Olga,Thank you very much for taking the time to share your impressions with us. We are truly delighted by your positive remarks about our hotel’s location and, in particular, your kind words for our breakfast team. It is wonderful to hear that you enjoyed the friendly service and morning selection – we will gladly pass along your compliments to our colleagues.We are sincerely sorry that your stay was affected by the unpleasant odor in your room and the condition of some furniture. Unfortunately, due to our full occupancy, we were unable to offer you another room at the time – however, we will carefully investigate this matter internally to identify and resolve the cause.Regarding the sauna, we would like to explain that it opens at 2:00 p.m. on weekdays. This arrangement was agreed upon with our spa operator due to low demand. Please be assured that we take your feedback very seriously and will review it in detail together with all department heads to make improvements.We truly hope to have the opportunity to welcome you back in the future – and to provide you with a completely enjoyable experience.Daniel HungerCluster General Manager Berlin
starvelk
Superior Room
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 29, 2025
The location of the hotel was very good, very close to the train station. The service was friendly, and the staff were willing to help and go to extra mile to give us a pleasant experience. The hotel was clean, the bed was comfortable, and toilet was also in impeccable condition. however, the shower does not have a door, which may make it more bothersome for families.
Response from Property: Dear Guest, Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regardsDaniel HungerGeneral Manager
Guest User
Superior Room
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Aug 24, 2025
The hotel is perfect❤️
Response from Property: Dear Guest, Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regardsDaniel HungerGeneral Manager
SupplyJob
Superior Room
Stayed in Jun 2025
Family
7 review
9.5/10
Amazing
Posted on Aug 25, 2025
The hotel is very near to Berlin Hauptbahnhof (Central station), every major location were reachable through U-bahn and S-bahn, very convenient indeed. Hotel facilities were great because unexpectedly it got a spa which you need to book it of course, but this is a surprise for a city hotel.
Response from Property: Dear Guest, Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regardsDaniel HungerCluster General Manager Berlin
Guest User
Deluxe Room
Stayed in Jun 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 12, 2025
Very nice hotel. Short walk to the Berlin main station. Great breakfast buffet. Short walk to museums. Will come back
Response from Property: Dear Kevin,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regardsDaniel HungerGeneral Manager
Guest User
Superior Room
Stayed in May 2025
Family
4 review
8.5/10
Very Good
Posted on Jun 18, 2025
The hotel was in a good location and had good room amenities but the restock had to be requested for
Response from Property: Dear Anita,Thank you very much for this wonderful feedback!It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon.With best regardsDaniel HungerGeneral Manager
Guest User
Superior Room
Stayed in Mar 2025
Business traveller
10 review
10/10
Outstanding
Posted on May 14, 2025
Very nice located Hotel with all the amenities you need. Very kind personal staff. Parking are very pricy (37 €/day)
Response from Property: Dear Matthias,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.The parking costs 34,00 EUR for 24 hours, each additional hour are 3,00 EUR.With best regardsDaniel HungerCluster General Manager Berlin
Guest User
Superior Room
Stayed in Mar 2025
Couple
10 review
10/10
Outstanding
Posted on Jun 9, 2025
Near to Berlin central and many other scenic places. Self heating tiles during cold days are definitely a plus!!
Response from Property: Dear Dionne,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regardsDaniel HungerGeneral Manager
Free Griffin
Suite
Stayed in Aug 2024
Couple
1 review
7.5/10
Posted on Oct 16, 2024
Perfect location for visiting Berlin. Just couple minutes away from Berlin Station, within an hour from Berlin Airport. The food from Food Factory across the street from the hotel and restaurants at Berlin Station must take care of your needs. Famous location are also within walking distance or within 15 minutes by public transport.
Response from Property: Dear Griffin,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regardsDaniel HungerGeneral Manager
Guest User
Deluxe Room
Stayed in Jun 2025
Family
15 review
10/10
Outstanding
Posted on Jul 19, 2025
Hotel is clean & very convenient to go around.
Response from Property: Dear Guests, Thank you very much for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regardsDaniel HungerGeneral Manage
ZLemon
Superior Room
Stayed in Jun 2024
Couple
32 review
10/10
Outstanding
Posted on Sep 30, 2024
Super convenient right next to the train station Room are fair
Response from Property: Dear Lemon,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regardsDaniel HungerGeneral Manager
Sunydo3
Superior Room
Stayed in Aug 2025
Family
13 review
10/10
Outstanding
Posted on Sep 18, 2025
Big , clean and neat all scenic
Response from Property: Dear Sunydo,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regardsDaniel HungerCluster General Manager Berlin
Guest User
Deluxe Room
Stayed in Jun 2025
Couple
6 review
10/10
Outstanding
Posted on Jul 13, 2025
That's a very new, modern, clean hotel.
Response from Property: Dear Eric,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regardsDaniel HungerGeneral Manager
chongyx
Superior Room
Stayed in Jan 2025
Travelling with friends
15 review
10/10
Outstanding
Posted on Feb 9, 2025
Great service staff, Shower water pressure was so good !!!!
Response from Property: Dear guest, Thank you very much for this great review. Your consistently positive feedback - especially about our team - encourages us in our mission to be passionate hoteliers and to continue to pursue this. We would be delighted to be your host again soon. Best wishes from Berlin Daniel Hunger Cluster General Manager Berlin