Dragon Lake Princess Hotel

Dragon Lake Princess Hotel Reviews

Dragon Lake Princess Hotel

Dragonlake community (Jiulonghu Shequ), Huadong Town, Huadu District, Guangzhou, Guangdong, 510897, ChinaView Hotel Details
Dragon Lake Princess Hotel
Dragon Lake Princess HotelDragon Lake Princess HotelDragon Lake Princess Hotel
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Guest Reviews of Dragon Lake Princess Hotel

9.6/10
Excellent
1953 review
Verified reviews
Location9.7
Amenities9.3
Service9.8
Cleanliness9.6
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All reviews(1953)
Positive reviews(1933)
Reviews with photos/video(928)
Perfect for kids(190)
Clean pool(148)
Great swimming pool(148)
Delicious breakfast(120)
Has facilities for children(66)
Luxurious(30)
Secluded lake view(14)
Negative reviews(20)
Vladhimself
Princess Room - With View (King Bed)
Stayed in Sep 2025
Travelling with friends
62 review
2.0/10
Posted on Oct 28, 2025
This hotel was honestly a big disappointment. The whole place looks like a *********** with a very outdated design. The first impression upon arrival is terrible the reception area smells strongly of urine. As you walk through the empty corridors to reach your room, there’s a heavy smell of humidity, walls covered in mold, wallpaper peeling off, and dim lights that sometimes don’t even work, creating a very depressing atmosphere. The room itself smelled of mold too. Walls and parts of the carpet were moldy. I had requested a non-smoking room, but it clearly smelled of cigarettes, and there was even an ashtray provided. I asked for a pool view but got a view of a noisy construction site instead, which was working even at night. The bed was extremely hard and uncomfortable, the minibar completely empty, and the shower full of limescale so the water sprayed everywhere except on you. There was no body lotion or proper amenities either. Overall, a very bad experience and completely overpriced for the lack of service and poor condition of the facilities. I didn’t even try the breakfast because the dining area looked so depressing. For a hotel in Aranya, I was expecting much, much better.
6/9
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We have carefully reviewed your comments and taken them very seriously. Your input has been reported to the responsible department heads and management team, and we have conducted a thorough investigation.First and foremost, we sincerely apologize for the unsatisfactory experience you encountered, and we truly appreciate your willingness to let us know your thoughts despite your busy schedule. Please find our response below:1. Regarding the musty odor you mentioned in your room, we have now introduced aromatherapy diffusers and dehumidifiers in all guest rooms. Additionally, windows are opened in advance to ensure proper ventilation before guest arrival, all aimed at enhancing the overall comfort of your stay.2. In response to your observations about mold on the walls, peeling wallpaper, and the cleanliness and condition of fixtures in the shower area, we would like to inform you that our hotel is currently undergoing gradual renovation and upgrades. Moving forward, we will place greater emphasis on inspecting and deeply cleaning every detail within the guest rooms. Your feedback continues to inspire and drive our progress toward higher standards.3. Furthermore, with regard to the failure to accommodate your specific room request, we will strengthen and increase communication with our guests during both the reservation and check-in processes. We are committed to fulfilling guest preferences as reasonably as possible and placing guest needs at the forefront of our service philosophy.Lastly, we sincerely hope for another opportunity to welcome you back to our hotel in the near future. We would be honored to demonstrate our improvements and offer you a renewed experience that reflects your expectations. Thank you once again for your honest feedback.We extend our deepest apologies once more and wish you a pleasant and joyful life ahead.
_WeChat26268****
Princess Suite - 2-Bedroom
Stayed in Aug 2025
Family
3 review
10/10
Outstanding
Posted on Sep 14, 2025
For our child's birthday, the front desk and butler were incredibly thoughtful. They decorated the room in advance and even surprised us with many small gifts and a sweet soup before bed. Our stay truly exceeded all expectations! The suite itself was very spacious. Plus, there's a kids' club on the resort grounds, so we could drop off the children and the adults were free to explore and snap photos.
Original textTranslated by Google
Response from Property: 尊敬的貴賓，您好！非常感謝您選擇入住我們中旅.阿那亞.九龍湖公主酒店並分享您的寶貴入住體驗！我們一直致力於為每一位客人提供優質的服務和舒適的住宿環境，您的滿意是對我們最大的鼓勵和肯定。感謝您的反饋，在您下次光臨時，我們將繼續努力，為您帶來更出色的體驗。期待再次為您服務！祝您生活愉快~
M313377****
Princess Room (2 Beds)
Stayed in Aug 2025
Family
1 review
10/10
Outstanding
Posted on Sep 14, 2025
My family and I visited Aranya, Guangzhou, for the weekend and decided to stay at the Princess Hotel. We were absolutely delighted and had an experience that far surpassed our expectations. Siqi's service was incredibly thoughtful and thorough. She took the initiative to understand our needs as guests and provided personalized attention, rather than just following a standardized procedure. Since it was a weekend, check-in wasn't as quick, but Siqi kept us updated on our room status from around 10 AM, which allowed us to plan other activities without any disruptions. She was also very proactive in assisting with our child's needs, providing a crib and bed rail. Her service awareness was exceptional, and we felt truly cared for throughout our stay. The complimentary evening desserts (tong sui) and the weather forecast updates were a thoughtful touch. We'd love to visit again.
Original textTranslated by Google
Response from Property: 尊敬的貴賓，您好！非常感謝您選擇入住我們中旅.阿那亞.九龍湖公主酒店並分享您的寶貴入住體驗！我們一直致力於為每一位客人提供優質的服務和舒適的住宿環境，您的滿意是對我們最大的鼓勵和肯定。感謝您的反饋，在您下次光臨時，我們將繼續努力，為您帶來更出色的體驗。期待再次為您服務！祝您生活愉快~
Anonymous User
Princess Duplex Suite - 3-Room
Stayed in Aug 2025
Family
3 review
10/10
Outstanding
Posted on Sep 11, 2025
Fantastic stay! We were traveling with friends and their family, and it was excellent that each of us had our own room with a private en-suite bathroom. This provided great privacy and ensured we didn't disturb each other. The service was also outstanding; the front desk staff were incredibly warm and welcoming, and the housekeeping team always proactively greeted us. Overall, a wonderful experience.
Original textTranslated by Google
Response from Property: 尊敬的貴賓，您好！非常感謝您選擇入住我們中旅.阿那亞.九龍湖公主酒店並分享您的寶貴入住體驗！我們一直致力於為每一位客人提供優質的服務和舒適的住宿環境，您的滿意是對我們最大的鼓勵和肯定。感謝您的反饋，在您下次光臨時，我們將繼續努力，為您帶來更出色的體驗。期待再次為您服務！祝您生活愉快~
M25607****
Princess Room - With View (King Bed)
Stayed in Aug 2025
Couple
3 review
10/10
Outstanding
Posted on Sep 12, 2025
The service was quite good, and the views were alright. Many parts of the town were under renovation. We received a room upgrade, which was a nice bonus. Overall, it was pretty good. However, the signage for the hiking trails could be much better; to our surprise, the endpoint wasn't an exit, and we had to retrace our steps to leave.
Original textTranslated by Google
Response from Property: 尊敬的貴賓，您好！非常感謝您選擇入住我們中旅.阿那亞.九龍湖公主酒店並分享您的寶貴入住體驗！我們一直致力於為每一位客人提供優質的服務和舒適的住宿環境，您的滿意是對我們最大的鼓勵和肯定。感謝您的反饋，在您下次光臨時，我們將繼續努力，為您帶來更出色的體驗。期待再次為您服務！祝您生活愉快~
M43468****
Princess Room - With View (King Bed)
Stayed in Aug 2025
Couple
7 review
10/10
Outstanding
Posted on Sep 7, 2025
This is my second visit. My first time, I stayed in an RV and enjoyed afternoon tea at the Princess Hotel. This time, I decided to book a stay at the hotel itself, and both the service and the views far exceeded my expectations. The stay was incredibly comfortable, and even my casual snapshots turned out beautiful. The breakfast spread was also incredibly generous! What's more, the Princess Hotel's location makes it super convenient for visiting all the attractions. Overall, it was a fantastic experience, and I'll definitely be back once the weather cools down a bit!
Original textTranslated by Google
Response from Property: 尊敬的賓客：您好！感謝您選擇下榻我們中旅.阿那亞.九龍湖公主酒店，能為您提供滿意的體驗是我們追求的目標。很高興舒適的園區環境和貼心的細節服務給您留下美好的印象，我們將不斷努力，為您下次入住提供更加温馨舒適的環境！期待您再次光臨~
Aboluone
Princess Duplex Suite - 3-Room
Stayed in Aug 2025
Family
4 review
10/10
Outstanding
Posted on Sep 7, 2025
The Guangzhou Jiulong Lake Princess Hotel boasts a beautiful setting with enchanting European castle architecture that makes you feel as if you've stepped into a fairy tale. The rooms are spacious and comfortable, featuring exquisite attention to detail, and the service is truly attentive and thoughtful. With expansive lake views and fresh air, it's perfect for both family vacations and romantic getaways. The dining options are delicious, and the breakfast spread is particularly generous. Overall, the experience was superb, and I highly recommend it!
Original textTranslated by Google
Response from Property: 尊敬的賓客：您好！感謝您選擇下榻我們中旅.阿那亞.九龍湖公主酒店，能為您提供滿意的體驗是我們追求的目標。很高興舒適的園區環境和貼心的細節服務給您留下美好的印象，我們將不斷努力，為您下次入住提供更加温馨舒適的環境！期待您再次光臨~
_WeChat48362****
Princess Room - With View (King Bed)
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Sep 1, 2025
My expectations weren't very high initially, but the experience completely blew them out of the water! We were absolutely thrilled after checking in. Our butler, Niko, provided outstanding service – always responsive and quick to assist. He even proactively offered a late check-out on our second day, which was incredibly considerate for us as a family traveling with kids!
Original textTranslated by Google
6/9
Response from Property: 尊敬的賓客：您好！感謝您選擇下榻我們中旅.阿那亞.九龍湖公主酒店！感謝一路支持我們，一路有您的陪伴讓我們更有動力，我們會再接再厲為您提供更好的服務！我們會在這裏等候您的再次光臨，不見不散哦！
Xiwangmeigemengxiangdoukeyichengzhen
Princess Room (2 Beds)
Stayed in Jul 2025
Couple
10 review
9.5/10
Amazing
Posted on Aug 31, 2025
The hotel offers a pleasant environment. Princess Town, nearby, provides a good selection of dining, drinking, and entertainment options. Additionally, Jiulong Lake, located near the King Hotel, is perfect for hiking and water activities.
Original textTranslated by Google
Response from Property: 尊敬的賓客：您好！感謝您選擇下榻我們中旅.阿那亞.九龍湖公主酒店！感謝一路支持我們，一路有您的陪伴讓我們更有動力，我們會再接再厲為您提供更好的服務！我們會在這裏等候您的再次光臨，不見不散哦！
_WeChat270593****
Princess Room (2 Beds)
Stayed in Jul 2025
Other
3 review
9.7/10
Amazing
Posted on Aug 31, 2025
Transportation was very convenient: it's just an hour's drive from the city center, all on the highway. There were plenty of activities to enjoy: we went hiking, watched the sunset, and explored Aranya Town, making for a delightful family weekend. The service, both at the hotel and the restaurants in town, was excellent and made our experience truly pleasant and relaxing.
Original textTranslated by Google
Response from Property: 尊敬的賓客：您好！感謝您選擇下榻我們中旅.阿那亞.九龍湖公主酒店！感謝一路支持我們，一路有您的陪伴讓我們更有動力，我們會再接再厲為您提供更好的服務！我們會在這裏等候您的再次光臨，不見不散哦！
Anonymous User
Princess Room-King Bed
Stayed in Jul 2025
Couple
6 review
10/10
Outstanding
Posted on Aug 29, 2025
The service was excellent! On our first visit, staff personally escorted us to our room. The ambiance was also very pleasant and comfortable. Our spacious room overlooked a large swimming pool. Complimentary sweet soup was provided every evening, which was a lovely touch! We also ordered room service once, and it was equally impressive.
Original textTranslated by Google
Response from Property: 尊敬的賓客：您好！感謝您選擇下榻我們中旅.阿那亞.九龍湖公主酒店，能為您提供滿意的體驗是我們追求的目標。很高興舒適的園區環境和貼心的細節服務給您留下美好的印象，我們將不斷努力，為您下次入住提供更加温馨舒適的環境！期待您再次光臨~
Anonymous User
Princess Room (2 Beds)
Stayed in Jul 2025
Family
62 review
10/10
Outstanding
Posted on Aug 2, 2025
The service at Princess Hotel was incredibly attentive and thorough. We brought our two kids for a holiday and to celebrate their birthday. They thoughtfully decorated the room and even gave the two little ones gifts. They also provided a Lego table and a tent in the room, which the kids absolutely loved playing with. The room featured a huge balcony with views of the pool and the resort's architecture below – absolutely stunning! The hotel arranged a car to take us up the mountain for sightseeing and, after we finished, sent another car to bring us back down. Such thoughtful and attentive service! The complimentary Western dinner for two and breakfast from the resort were both excellent. We loved this area with its lake and mountains. Next time, we plan to come back to experience the lake loop trail, as the lakeside boardwalk is beautifully constructed. We also had dinner at the King's Hotel, and the ancient castle on the mountain was very atmospheric. Ideal for an evening hike to escape the sun!
Original textTranslated by Google
6/13
Response from Property: 尊敬的貴賓，您好！非常感謝您選擇入住我們中旅.阿那亞.九龍湖公主酒店並分享您的寶貴入住體驗！我們一直致力於為每一位客人提供優質的服務和舒適的住宿環境，您的滿意是對我們最大的鼓勵和肯定。感謝您的反饋，在您下次光臨時，我們將繼續努力，為您帶來更出色的體驗。期待再次為您服務！祝您生活愉快~
Anonymous User
Princess Suite - 1-Bedroom
Stayed in Jul 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Sep 10, 2025
My stay at Princess Hotel truly showcased the luxury of Aranya! The one-on-one butler service made me feel incredibly secure and pampered. A huge thumbs up! What truly amazed me were the 'hidden' and 'moving' services – they were anticipatory, observant, proactive, went the extra mile, showed genuine care, and provided immense value!
Original textTranslated by Google
6/10
Response from Property: 尊敬的賓客：您好！非常感謝您入住中旅.阿那亞.九龍湖公主酒店並分享您的寶貴體驗！能夠幫助到您和家人，我們倍感欣慰，也很高興能為您的出遊帶來美好的時光。您的讚賞給予我們很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受。同時國王酒店管理層感謝您反饋的預約車輛不便和員工態度方面的寶貴意見，這些確實嚴重影響了您的體驗，我們非常抱歉未能滿足您的期待。對此我們相關部門會即刻重新加強對員工服務意識的培訓，以避免類似情況再次發生。熱切期待您的再次光臨！祝您生活愉快~
210559****
Princess Room - With View (King Bed)
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 31, 2025
The hotel boasts a fantastic environment, with clean and beautifully appointed rooms. We were delighted to find complimentary welcome fruits and snacks. Upon check-in, the front desk staff were incredibly helpful, warmly detailing the resort's various leisure activities and routes. The in-room dining service was also very attentive. The nearby Jiulong Lake and European Town were equally picturesque. Overall, it was a truly delightful and relaxing getaway.
Original textTranslated by Google
Response from Property: 尊敬的賓客：您好！感謝您選擇下榻我們中旅.阿那亞.九龍湖公主酒店！感謝一路支持我們，一路有您的陪伴讓我們更有動力，我們會再接再厲為您提供更好的服務！我們會在這裏等候您的再次光臨，不見不散哦！
M20377****
Princess Room-King Bed
Stayed in Jul 2025
Couple
26 review
10/10
Outstanding
Posted on Aug 14, 2025
The room was spacious, and we received a complimentary room upgrade. Our butler was very prompt with replies and provided incredibly thoughtful service, even surprising us with a sweet soup. The in-room amenities were excellent and felt quite new. We were here for a tennis holiday. Note that the tennis courts are a bit of a distance from the hotel, so driving is recommended. Hotel guests can book the courts at a discounted rate, which you should inquire about in advance.
Original textTranslated by Google
Response from Property: 尊敬的賓客：您好！感謝您選擇下榻我們中旅.阿那亞.九龍湖公主酒店，能為您提供滿意的體驗是我們追求的目標。很高興舒適的園區環境和貼心的細節服務給您留下美好的印象，我們將不斷努力，為您下次入住提供更加温馨舒適的環境！期待您再次光臨~