Holiday Inn Express & Suites Rochester Hills - Detroit Area

Found wrappers and people’s belongings in the room. They also tried to charge my card for the room even though I paid through *******. They said they would fix it, we will see.

This was quite possibly the worst customer service I have ever had at a hotel. When checking in, no smile or hi, no information on pool times, bfast times, it wasn like talking to a wall. There were no towels in the pool area. I went to the desk, she asked how many towels I needed. Ok, so no stocking of towels at all, just give me the amt I need??? Everyone else will have to come and ask also. She is clearly bored, but shouldn't be! There was no body wash in the bathroom and hair around areas. How do you not make sure the shower has body wash?! In the shower and find out. In the morning during bfast, there was no one around. Milk was low, no coffee, no pancake mix (the bag needed to be changed), no one around. Ask the front desk person, she said oh he is around here somewhere. Um what??? Just lazy lazy people who work there! She didn't assist, flat affect, just rude. The empty body wash in the bathroom was unbelievable. The hair also, so obviously the cleaning people didn't do their job! There is a Wal-Mart and Meijer next to the hotel, which is nice. The road to get back in the area where the hotel is, is under construction, but no biggie. The customer service was so atrocious, I would give this even less than terrible. Just unbelievable.

Property sleeps 8 people and 4 will freeze you in lower area. It will give you a cold it is so cold and no way to warm the area up. The laundry smells like a sewage and hard to breath. There were very few face cloths and towels and laundry room was full of clothes upon our arrival. The beds appeared to be slept in they were wrinkled with body indentions. The parking was horrible. Parking is off of an alley and a gigantic pole in front of driveway where you had to park.

the fridge was not working and there was water all over the floor from it and the pool was temporarily closed

We picked your hotel as the softball team from Petoskey chose to stay here as a team. The staff was MIA. The rooms were not stocked as we had two 1/4 rolls of toilet paper. We had no hair dryer. The girls were woken up at 2:30 because of loud kids playing music. We arrived downstairs at 7:30 and there was no breakfast. We only had sausage and cinnamon rolls ( which were great). Not going to stay again, unfortunately because we have three years left. Hope things get better.

It was good experience stuff friendly however door was squeaking and I heard guy snoring at night it could be more sound proof.

There was never a front desk person. Just a sign saying they were gone with other customers. Staff was nice but not always present. Internet was terrible or non existent