Name: Eldorado Reno – A Caesars Rewards Destination
Address: Reno, United States
Rating: 8

United States

Las Vegas

Atlantic City

Reno

Stateline

Laughlin

The Flamingo hotel and ****** is wonderful hotel with history. It is situated on top place in the middle of the *****. We liked the hotel and the flamingo habitat. There are pretty much animals like birds and turtles as well. The most liked bird in this habitat is Bugsy the pelican. It is rescued bird. They take care to this pelican very well!
We had a good time in Las Vegas on this trip.

Hotel room and property was great!  Check-in experience was not good as it took an hour of waiting in line, then the express check-in kiosk wasn’t working for my reservation so I had to stand in another line to get a front desk clerk to assist with the room keys. Property was decorated nicely for the holiday season.

We booked Paris Vegas from Trip.com at a very competitive price, I still cannot believe it! Thanks Trip.com for the offering 🥹 the hotel has everything and is very well located. I find no concern at all especially it was not old at all as I originally imagined. It’s also very clean. I would like to stay again next time!

The location was good as it was in the centre of the *****.

The check in was fast but they seemed to charge for every small thing and I felt the check in staff was trying to convince me to go for an upgrade 

The room was acceptable but they refused to give me a king bed ( even though it was available) and even though I requested them that I was travelling with my partner, I was told that as I had booked through Trip website I would have to pay additional USD 20  for king bed although the booking specifically said I would be provided if available- which it was, but they wanted extra payment and also I was provided room without a view because I refused an $ upgrade and I was told on the face that this was the case.

This is not a good policy- I can understand if nothing is available but if at the time of booking it was mentioned and If you are a couple and bed is available then they should consider.

The beds were ok and the shower was small but usable- better water pressure in the shower would have been good.

No basic amenities like other hotels such as coffee maker, fridge ( they asked $20 for fridge????) were provided in the room.

No late checkouts were allowed even for an hour - they asked $20 per hour for every hour over 11:00am- all other hotels I stayed in US consider slightly late checkouts.

The luggage storage facilities were good and the checkout was easy.

The lobby and ****** area were intermingled and was full of **** smoke and smell.

So in summary the price is cheap but you get what you pay for.

The hotel has a great location, with The Venetian just a short walk downstairs. Even though check-in took over half an hour, the room was very reasonably priced. What's more, after a quick chat, they assigned me a room with a direct view of the iconic Sphere! It was perfect for just sitting back and enjoying the view. I'd definitely choose this hotel again next time.

First time in Vegas, stopped for 4 nights from Australia whilst heading to see family in USA.
Got an upgrade of suite as I mentioned it was my birthday.
Checkin was about 20 minutes in line but once it start at desk was smooth and efficient.
This Resort fee ($60) is just another way for Hotel to collect money. When asked what it was for I was told it’s for wifi, pool, gym and local calls.
I checked in at 4pm and pool closed from 5pm.
Got a refund for one day.
Suite was big but dusty. Mentioned to cleaner in morning after showing her areas thick with dust and she vacuumed. (Note: a free up-graded dust mean lowering of cleanliness).
Maintenance came to change AC filter.
Hotel gave me $75 meal voucher.
Hotel is bang on *****.
Unless going to gamble/get drunk and party … the city of Vegas is expensive and disappointing .

PS
Andrew is a ‘freelance’ driver and so much cheaper to hire.
Paid $31 from airport to hotel (8 minutes ride).
Andrew was $15.
He will also take you to food shops etc for $10 to save  money if on budget and don’t want $20 burgers.

LoI felt the room quality was slightly dated. However, the property location was pretty good and enjoyed the stay.

Awesome customer service from Danny at Nobu. 
First time staying at Nobu in Caesar’s and got a free upgraded room. Was only there for a night since I had a flight in the morning but had a pleasant experience. Definitely worth checking out the place. Room was awesome. Definitely look forward to returning next time. 

The location couldn't be better. Minutes from the fountains and the heart of the strip. The room decor is aged but perfectly Vegas Chic! In-room amenities are poor. Even coffee will cost you $20!
Beware the see-through mirror in the shower; great for intimate couples, less good for family!

It was amazing! It was clean the people were so nice and professional. Would definitely recommend 👌

There were several fees that I didn’t expect such as $31 resort fee. $15 early check in fee for checking in at 2:00 rather than 4:00 and $10 for parking.
The place also needs updating. Two beds were standard size not queen size. 
Al things considered I would not be inclined to go back.

It was excellent. the only thing was if the phone would work to order food or anything

The sea view room has a view of the sea. The hotel is owned by a Japanese internet celebrity restaurant in New York. The ingredients are high-end and simple, and there are marble bathrooms. There are also disposable slippers in the room, which is available in high-end hotels. The coffee inside is made with very good coffee beans, and there are two Japanese chocolates, which are LAX brand. Check-in is in a specific room, and tea is also available.

Booked online a room for one night.  We stayed at the 20th gl of the Sky Tower.  The room was bigger than most other chain hotels.  The check-in & car parking were at different buildings.  Due to the surrounding one-way streets setup, it took us a while to figure out.

The room cost was separated into two portions, one paid to the booking agency (Trip.com) at reservation & the other to the Circus Circus at check-in.  At checkout, the hotel receipt showed an increase of $2.20 to the original cost when we booked online.  No reason was given to us for why.  So if you book the room similarly to what we did, do pay attention to the cost variation!

As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera.  I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way.  it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel.

We came up for Hot August Nights, because they do have a dedicated parking area for show participants. We do appreciate that! In the parking garage, there were several spots of urine that were there for the duration of our four days. Maybe the pressure wash that once in a while? Wait for rain?
At check-in, the front desk lady seemed to hate her life or job or being friendly in general. Her responses were short and rude. The room had a nice view of the pool area and it was a pretty view at night. But, to see the view you have to wrestle with two sets of curtains which was tough. I had to stand in the chair and grab the curtains from the top to move them. The beds were comfortable, so that's a plus. The bathroom was outdated, the shower head hits you in the chest, but would be perfect height for a 4'8” child. The shower curtain rod was coming off the wall on one side, I did let the front desk guy know at checkout. Restaurants were great, lots of choices between the three ”resorts” in the Row. There was a small in room fridge to put our leftovers in, and drinks. Their is a Keurig coffee pot, if you want cream in your coffee you'll want to call and ask for more!
Overall, this was an ok stay for what we needed. But, for a grand for 3 nights I think we will be staying somewhere else next year, where we know everything has been upgraded.

Caesars

Columbus

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