Name: Centara Nova Hotel Pattaya
Address: Pattaya, Thailand
Rating: 8.2

Thailand

Phuket

Bangkok

Pattaya

Koh Samui

Krabi

Hat Yai

I am dissatisfied with my recent stay due to the following issues:
•  Children’s pool white drain cover caused falls, including my swollen foot; no fixes made.
•  Unannounced power outage for hours; staff denied responsibility, offered only fruit as compensation.
•  Room marketed as new but materials worn; neighbor’s doorbell rang in my room due to thin walls.
•  Inconsistent housekeeping; bathrobes once left rolled on my bed.
•  Post-renovation design unfit for families; toilet and bed separated by a curtain.

Everything was amazing, the resort is massive with many facilities and 5 pools! The few things that can be fixed are the interior / touch ups on the interior as some of the furniture was showing its age throughout the property (but that doesnt make it a deal breaker at all!). There were 2 lizards and one giant cockroach outside our room (in the private pool area) that would come everyday after sunset - making the pool unusable for my wife and daughter. The last night we stayed there was heavy rain and wind which caused some sort of an issue with the electricity in the resort and the lights in the whole resort kept going on off and on for about 15 mins but then was fixed (kinda scary to be honest). Lastly, please don't close all of the resorts facilities at night, its a beautiful and huge place, you should keep some parts of the resort open for those who wish to spend sometime outside their room, eating, walking, drinking whatever.

All in all, what a great and unexpected resort, would 10/10 recommend!

Spent 4D3N here. Location-wise, not directly in from of Kata beach but they conveniently provide shuttle service to the beach, just 5 mins away. Resort is right in the middle of the main kata street so easy access to the area. 711 available nearby. Room-wise, we relocated on the ground floor in front of the main pool area, direct access from our balcony. As Asian family, we were used to leaving our shoes at the door and bare foot in the room, however floor was dirty. Not used for us to walk around in the room with our shoes. Beds were soft to our delight. Breakfast was good. Didn’t really get to enjoy the pool as we were sick day before departure. Suspect the drinks from previous night dinner we had at one of the restaurant along the street. That just killed the entire mood and we couldn’t enjoy Centara fully.

The rooms are individual bungalows. If you book a sea view room, the ocean is right there as you open your door. (Though I had emailed well in advance to request a room with a good view, unfortunately, many trees still obstructed it.) I also observed that the sea views from rooms assigned to other guests, particularly Westerners, appeared to be better than those given to Chinese visitors.

The breakfast was quite a generic Western-style spread; after four days, I was completely fed up with it.

There were no convenience stores or supermarkets like 7-Eleven nearby, so food delivery was the only option.

On a positive note, the service was excellent. Even arriving at 1 AM, the staff were incredibly enthusiastic and helpful with the check-in process.

Happy Holidays.
We have a long holiday with a very big room (2 bedrooms, 2 toilets and 1 big living room with a kitchen area) that is good and suitable for a family of 5 like us.
My children love the swimming pool, balcony, sports room and hotel cat. Good location, it is near the beach and food is within a short walking distance.

It is the first time for my children in Phuket. Everything is ok and safe for them. Good service, all reception staff are very friendly especially Khun Bou and a lady with long hair who has a beautiful smile and helped us a lot. We are happy to see the security at the entrance. They smiled and said ”Sawasdee karb” every time we passed by.

We like the sea views from both the bedrooms balcony and mountain view from the living room to have lunch and watch the sunset, no need to find any restaurant because we have everything from our rooms, just need to buy food from outside.

The few things that would be better if they can improve is the bathroom sink is too high for my little daughter, a lot of dried leaves in the pool and noises from the pubs which alerted us a few days but later we got used to it. 
But overall it is ok. Good  😊 😊 😊 😊 😊

I recently stayed at this wonderful Bangkok hotel with my mum, and we couldn’t have had a better experience. From the moment we arrived, the staff made us feel completely welcomed and taken care of.
A special shout-out to the luggage team—they were absolutely incredible! They were attentive, friendly, and went above and beyond to help us with our bags every step of the way. Their warm attitude and willingness to assist made our stay so much easier, especially traveling with my mum.
The hotel itself was clean, comfortable, and perfectly located, but it was truly the staff’s kindness that made our stay unforgettable. We left with big smiles and full hearts.
Highly recommended for anyone visiting Bangkok!

This is our go to hotel whenever we visit Bangkok. My favorite part is their breakfast buffet which has the fresh orange juice machine! Their breakfast spread is delicious and has a lot of variety to choose from. Some notable dishes for me are their croissants/flaky pastries by Chef Francesco who was really friendly and generous. I also like their fried chicken and grilled pork skewers, congee with the condiments and they have unlimited arugula which is a rare find even in other 5 star hotels! 

Another pro is that it's connected directly to Centralworld so less walking for the seniors, very convenient. 

Service is excellent. The Filipino waitresses in the club lounge and restaurants (Samantha) and doormen/porter were very helpful and friendly.

We'll definitely be coming back here again and again.

The location is super convenient, directly connected to the mall and the LRT station. However, eating at the mall is quite expensive. The service was excellent, but the room was tiny and dimly lit. There's no balcony, so nowhere to dry clothes after washing them. The hotel pool is very small, so my child didn't even use it. I didn't have breakfast, so I can't comment on that.

For the location and price this is a pretty nice hotel. It’s not like the other Centara I stayed at. The rooms are “nice.”  Nothing to really get excited about but they are very nice. However, not sure if it’s because I booked on trip.com or if I completely missed something in the booking but my room’s one window to the outside faced a wall. I don’t mean there was a wall a few yards or meters away…I mean the balcony was completely against a wall. Absolutely ZERO sunlight. Perhaps that’s why the deal was so good. They do have rooms that look over the pool so it is an option. The breakfast was great. This is a very nice place to stay in the city center.

Convenient for visa extension as directly connected to Government complex (Immigration) under one roof.  Front desk, housekeeping efficient and friendly.  Parking guard Gf was the opposite.  Told us to turn inside the building though we have informed him we booked into the hotel and made us going around for the first 2 floors only to find out all parking lots have been permanently blocked off.  Upon our distressed   final approach, we were told to go to 4f where bridged directly to the hotel building.  Otherwise, could have been a comfortable stay.

Centara is good hotel with good gym and good view from windows, room looks fine and wide. Hotel far away from beach side. Restaurant  is expensive, no choice for poor vegetarians… They provide shuttle  bus drop to the beach every hour, thanks.
We stay one week without hot water in shower, reception  know about this problem , but nobody help, doesn’t matter how many times I call.
Fist time in my life I stay in 4****star hotel without good cleaning service, lots of insects on walls,
blankets and pillows very dirty !!!
There is nice swimming pool and garden inside with lots of trees and flowers. 
In this hotel they respect animals much more than humans, so they proud to show on the board lots pictures  with cats and dogs. 
Nearby restaurant  1 vending machine swallow money, but give no snacks, hotel said they not responsible.
Service should be better, need to find a manager with modern education to run this beautiful hotel with prosperity. My opinion if hotel gets money from international clients is better to teach stuff how to communicate with customers on American/English way, perhaps is right way to run business. Stuff is tired and boring all day long.

Hotel is clean enough , breakfast contain bread, fruit, main dish like porridge, rice noddle , vegetable and meats and  omelettes station and coffee and juices , quite complete breakfast. Can see quite a lot of Indian tourist stay in this hotel and they have occupied the swimming pool all the times, hotel location is strategic and with hotel private car park. Air cond is cold , hotel even look abit old but still functional and I have no complains.

the hotel just 10 minutes walking to the beach ,also the central Mall all shops THE BIG C supermarket about 10 minutes the staff very helpful and polite all the room has balcony with view to the pool ,there is kettle tea coffee small fridge AIRCON work perfectly well definitely I will stay again.

Centara

Columbus

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