Name: d'primahotel Harmoni Jakarta - Hayam Wuruk
Address: Central Jakarta, Indonesia
Rating: 8.4

Indonesia

Bali

Benda

Central Jakarta

South Jakarta

North Jakarta

Balikpapan

The staff were very friendly, helpful, and genuinely service-minded. They were also happy to recommend places and things to do around the area, which we really appreciated.

Unfortunately, there were several issues that significantly affected our stay. During the daytime, there was some burning happening around the nearby rice field, and the smell came directly into our room. It became uncomfortable enough that we had to leave the hotel for a few hours and only came back in the evening.

The biggest problem, however, was the air conditioning. In the middle of the night, the room became extremely cold even though we had not intended to make it that cold. We were surprised to find the air conditioner running at 17°C with the fan at maximum speed. We had to wake up several times to adjust the temperature, and because of this we could not sleep properly until early morning.

The Wi-Fi was also very poor. Once our phones connected to the hotel Wi-Fi, the internet was practically unusable, so we eventually had to disconnect and use our own roaming mobile data instead.

Overall, the staff and service were good, but the air conditioning and internet problems seriously affected the comfort of our stay. If these two issues were fixed, the experience would be much better.

We stayed for 5 nights. The first night, we couldn't sleep due to noise from the nightclub in our room, but we changed rooms the next day. The rooms are nice, clean, and spacious. Breakfast was varied and very delicious. The staff were very helpful and friendly. The location is good, close to the beach, and there's a shopping mall, laundry service, and scooter rental nearby. The pool isn't great for swimming, but it's fine for relaxing by during breakfast. It's a nice hotel if you plan to stay at night and explore during the day, but it's not a hotel for all-day activities. We had a good stay, thank you.

I am very disappointed with my stay at D'Prima Wellness Center Terminal 3 International. I booked two rooms through Trip.com because the photos clearly showed Queen-size beds, which were essential for my travel party. However, the actual rooms did not match the advertised images.

When I raised the issue, the hotel only offered paid solutions: IDR 250,000 per room for extra towels and water, or IDR 400,000 per room for a room upgrade without breakfast. Even one of the staff acknowledged that the photos on Trip.com do not accurately represent the actual rooms.

What surprised me most was that the Operations Manager stated the hotel does not even have a Guest Complaint Form. After 18 years working in the travel industry, this is the first time I have encountered a hotel without a basic complaint procedure.

The misleading room information, poor complaint handling, and lack of standard customer service are unacceptable, especially for a hotel located at an international airport. I hope the management reviews this issue seriously, updates the online information accurately, and provides a proper explanation and fair resolution for affected guests.

Arrived at 2 AM, took a taxi from Soekarno Airport to the hotel, which cost 76,000 IDR. The next morning at 8 AM, I was woken up by the sound of drilling from the hotel's renovation work; the entire floor was shaking. I can't understand why they'd start construction so early in the morning; it made me furious. The hotel offers a free shuttle service to the airport, with the last morning departure at 11:00 AM. Just let the front desk know which airport you're going to beforehand, and they'll register it. Then, go downstairs about 10 minutes early to wait for the shuttle. Oh, and by the way, the hotel slippers are terrible – they're like disposable slippers that have been reused. It's better to bring your own.

This is a very clean hotel. Above all, the calm demeanor and warm smile of the reception staff were truly wonderful! It lived up to the reviews. The room comes with all the necessary amenities. There are no bottled water, so be sure to use the water pitcher in your room to get water from the dispenser in the hallway. However, my room was on the 5th floor near the elevator, and I was bothered by the very loud noise, probably from the outdoor unit, at night. Other than that, everything was perfect.

The location is a bit difficult to find, as it's situated in an alley. It's also quite noisy because of ongoing construction, starting as early as 7 AM and continuing until 7 PM. The service from the slim security guard was friendly, but I wasn't too fond of the heavier-set security guard, as his work seemed overly obsequious. The room cleanliness could be improved; this is the second time I've found centipedes in room 306.

Other facilities, like a restaurant, could be added, similar to other D'prima hotel branches, such as the one in Kuningan.

D'prima

Columbus

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