Name: d'primahotel Harmoni Jakarta - Hayam Wuruk
Address: Central Jakarta, Indonesia
Rating: 9

Indonesia

Bali

Benda

Central Jakarta

Balikpapan

South Jakarta

North Jakarta

The room was clean, comfortable, and well-maintained. The swimming pool was very enjoyable—great for cooling off after a hot day. The staff were helpful and friendly throughout our stay, and the breakfast was decent, with a few good options to start the morning.

Overall, everything was fine and we had a pleasant experience. The only drawback was the location—it's a bit far from the beach, so you'll need transport if you plan to spend a lot of time by the sea. Not a dealbreaker, but something to keep in mind when booking.

I had a great stay at d’primahotel Seminyak. The room was clean, comfortable, and well-maintained. The staff were friendly, welcoming, and always ready to help. The location was convenient, with many cafés, restaurants, and popular spots in Seminyak just a short distance away. As a solo traveler, I felt safe and enjoyed the peaceful atmosphere. It was excellent value for money, and I would definitely stay here again on my next trip to Bali.

I am very disappointed with my stay at D'Prima Wellness Center Terminal 3 International. I booked two rooms through Trip.com because the photos clearly showed Queen-size beds, which were essential for my travel party. However, the actual rooms did not match the advertised images.

When I raised the issue, the hotel only offered paid solutions: IDR 250,000 per room for extra towels and water, or IDR 400,000 per room for a room upgrade without breakfast. Even one of the staff acknowledged that the photos on Trip.com do not accurately represent the actual rooms.

What surprised me most was that the Operations Manager stated the hotel does not even have a Guest Complaint Form. After 18 years working in the travel industry, this is the first time I have encountered a hotel without a basic complaint procedure.

The misleading room information, poor complaint handling, and lack of standard customer service are unacceptable, especially for a hotel located at an international airport. I hope the management reviews this issue seriously, updates the online information accurately, and provides a proper explanation and fair resolution for affected guests.

Arrived at 2 AM, took a taxi from Soekarno Airport to the hotel, which cost 76,000 IDR. The next morning at 8 AM, I was woken up by the sound of drilling from the hotel's renovation work; the entire floor was shaking. I can't understand why they'd start construction so early in the morning; it made me furious. The hotel offers a free shuttle service to the airport, with the last morning departure at 11:00 AM. Just let the front desk know which airport you're going to beforehand, and they'll register it. Then, go downstairs about 10 minutes early to wait for the shuttle. Oh, and by the way, the hotel slippers are terrible – they're like disposable slippers that have been reused. It's better to bring your own.

The room was clean, and I appreciated the flexibility with the room type. However, there aren't many good restaurants in the immediate vicinity, so finding food within walking distance might be a bit of a challenge.

Water was leaking from the air conditioner in the room. They checked it on the same day, but afterward, the airflow only went downwards, making the room a bit warm. Since it was the day before our last day, I didn't bother complaining to the front desk.

The air conditioner is old and has a bit of mold. It would be great if it could be updated.

I had a fantastic stay at d’primahotel Jakarta as a solo traveler. The location was very convenient, making it easy to get around the city and explore Jakarta without hassle. The room was clean, comfortable, and well-maintained — perfect for a solo trip.

The staff were friendly, welcoming, and always ready to help with any questions I had. I felt safe and well taken care of throughout my stay, which is very important when traveling alone.

Overall, d’primahotel offers great value for money with excellent service. I would definitely stay here again on my next trip to Jakarta!

D'prima

Columbus

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