Name: The Fairmont Heritage Place Ghirardelli Square
Address: San Francisco, United States
Rating: 9.1

Canada

Vancouver

United Arab Emirates

Dubai

United States

San Francisco

Saudi Arabia

Riyadh

Morocco

Sale

Mexico

Solidaridad

Let's start with the positives: the bedding is very comfortable, and the amenities are complete. The housekeepers are thorough, and they even prepared the bed for me in the evening. When they saw I had bought yogurt, they proactively offered a can of ice. The surrounding environment is good; there are luxury stores downstairs, and it's close to the Pacific Centre, the Art Gallery, the Public Library, and Gastown, making dining and shopping convenient. Now for the negatives: it's close to several streets, so it's a bit noisy, and I don't know why, but police sirens are constantly blaring through Vancouver's streets. The front desk service is inconsistent; one older staff member was very professional and enthusiastic, but a young girl who checked me in late at night, and an Asian girl in the restaurant, were not so great; their attitudes were quite ordinary. Overall, it's good, but because I booked last minute, the price was a bit high. It would be better to book earlier.

I stayed for two nights in a Stanley Park View room. I really enjoy relaxing at my accommodation when I travel, so I was glad I chose this room with such a great view! With a west-facing window, the sunsets were absolutely beautiful. During the day, I never got bored watching what looked like propeller planes taking off and large ferries docking. There are also many great cafes nearby, so I thoroughly enjoyed my stay. The cleaning staff and front desk personnel were all very kind, and the room itself was exceptionally clean.

Fairmont Pacific Rim is a great hotel with a prime location. The facilities and service are top-notch. I highly recommend it. We were assigned a good-sized room with a spectacular view of the harbor. The sunrises are incredible!

I received an upgrade upon check-in, which was a pleasant surprise. All the staff members were incredibly kind and always greeted me with a smile, providing excellent service from the moment I checked in until I checked out. The gym was very well-equipped with plenty of machines, and there were multiple pools, making it enjoyable to spend time at the hotel. I also had breakfast and dinner at the hotel, and the food was delicious and served in generous portions.

Check in was smooth and was attended by Rash. She was courteous and helpful in getting the room. Was given a room on a higher floor facing partial Dubai frame. The soap etc is very poor quality and bed sheets not white, something not expected of such hotel.

Bikash at concierge was rude and I feel need training on customer relations. Gave him the card and instead of handing back, he just placed on the table. Valet parking was also slow and disorganised. Imagine waiting 30 mins just for them to pick up the car. I don't see this in Sofitel Downtown or the JW Marriot. 

Location is ok but there are definitely other better hotels around the area. Other facilities such as steam room and pool area are quite old.

This hotel is located on a hilltop, offering fantastic views from the higher floor rooms. While it's an older hotel, it has a classic charm without feeling outdated. The service is also excellent.

Hotel location is very good, near the Fisherman's Wharf, the dining environment and taste of the nearby restaurant are good. The two-bedroom room has a washing machine and a kitchen, which is very suitable for family outings and short-term long-term stays.

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