Name: Hyatt Centric Chicago Magnificent Mile
Address: Chicago, United States
Rating: 8.7

United States

New York

India

Bengaluru

Chicago

Atlanta

China

Hong Kong

Malaysia

Kuala Lumpur

My recent experience was exceptional, largely due to the outstanding service from the hotel’s staff.

I was warmly greeted by Mark at reception, whose professionalism and friendly demeanor immediately set the tone for a comfortable stay. He went above and beyond to make sure our room was perfectly suited to our needs, and provided us with our special needs of amenities in the room. I was equally impressed with the attentiveness of Eva from housekeeping, who assured we had everything needed in the room. Byron at the concierge was quick to offer assistance from arranging transportation to offering help when I accidentally hurt myself at the hotel front door. The staff at Hyatt Centric Times Square truly made this visit memorable.

The rooftop bar has an amazing view and the location is perfect if you are exploring Manhattan. Nevertheless, the air-con in the room is quite noisy, and the insulation of rooms could be better. Regardless, I would highly recommend staying here if you’re looking for comfort, convenience, and genuine hospitality.

Early in the morning, there was a smell of smoke blowing into the room. The window was closed. I didn’t know how to get in. I asked the front desk if the smell of oily smoke from the hotel was blowing from the side of the room. The next day I wanted to change the room but said there was no room full. Not recommended

The hotel is very clean, but small. The well room faces the office building, and the Empire State Building can be seen from the top floor. The view is excellent, but it was outsourced by the hotel. The service attitude at the front desk is also very average, but although the hotel is small and well-equipped, there is a printer at the front desk. The location is excellent and relatively safe. Nothing strange happened during my 2 days stay 😂

Guest services and front of house staff were all very hospitable which made our stay in Bangalore and unforgettable one! Compliments to all of you from the hotel, great work! 👍🏼👍🏼👍🏼

Everything perfect but was told breakfast only starts at 7.30am when check in. It would be great to have breakfast starts at 6am for business traveller that needs to leave early in anticipation of the heavy traffic.

The staff were amazing so I want everyone to know that part. This is not the front desk staff. Now on to the bad…. The rooms are not clean. I dislike having to say this. But it’s facts. When walking in the room- first thing we notice is a huge pretty fresh stain on floor that screamed puke. It was attempted to be cleaned but the orange stain was disgusting. The windows were smudged. The glass tables had finger prints all over. The walls had dried splashes of who knows what and edges around the room at knee high were full of dust. Soap was left in shower and the floor when the door was opened and closed was disgusting. No liners in garbage cans. 
The front desk was very understanding and switched us rooms. Problem was it was a downsize. We lived through it but will all the hotels we have stayed in while in the city - (dozens- as we are only 2 hours away and like to stay at different places) this one unfortunately we will not be returning too.

The hotel is in a very good location. There is Starbucks downstairs. It is convenient to eat next to Friday. There is a whole food supermarket on the street. The fruit food is very good. You can walk to the scenic spot by the lake. This time, you can book a twin room, a big three. Lived very well, gave three free drinks coupons, luggage service is very good

Hyatt Centric

Columbus

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