Name: JW Marriott Hotel Marina
Address: Dubai, United Arab Emirates
Rating: 9.3

China

Shanghai

Shenzhen

United Arab Emirates

Dubai

Beijing

South Korea

Seoul

Sanya

Staying at the JW Marriott Marquis Pudong this time was absolutely worth it! The river view room I booked had an amazing view; once the lights of the Huangpu River come on at night, it's just breathtaking. The service was also incredibly attentive; from carrying luggage upon arrival to handing over documents at check-out, every staff member was smiling, and they responded super quickly to any requests! (Serena provided fantastic service!!) The bedding in the room was so soft and plush, I never wanted to get out of bed, and the breakfast selection was so extensive it was hard to choose. I genuinely recommend this place to anyone visiting Shanghai who wants a river view. I'll definitely choose it again next time I'm here!

I chose this hotel for my business trip, and my overall experience was very satisfying! The location is excellent; it's just a few minutes' walk to the subway station, and there are plenty of restaurants and convenience stores nearby, making getting around incredibly convenient.

The hotel's exterior is simple yet grand, and the lobby is decorated warmly and comfortably. The front desk staff were enthusiastic and efficient, making both check-in and check-out quick. My room was clean and tidy, the bedding was soft and comfortable, and the soundproofing was excellent, ensuring a peaceful night's sleep. The bathroom had a separate wet and dry area, ample hot water, and a full set of toiletries, showing great attention to detail.

The breakfast offered a rich variety of options, combining Chinese and Western dishes, with fresh ingredients and good flavors. Additionally, the hotel provides free high-speed Wi-Fi, a gym, and laundry service, making the facilities comprehensive and suitable for both business and leisure needs.

Overall, this is a very high-value-for-money hotel, and I would definitely choose to stay here again on my next visit!

I wasn't going to write this, as the hotel staff were actually quite nice, but their unprofessionalism was just too much.

1) Starting at 11 PM, there was a persistent banging sound in my room. I asked housekeeping to check it out. They spent over half an hour, but the noise didn't stop, and I never got a response. I ended up running around the entire building in my bathrobe to find the source myself. It turned out to be renovations happening in the women's changing room downstairs at that late hour. When I finally found the front desk, they didn't immediately address it and asked me to wait for the manager (it was almost midnight, and I was very lightly dressed). The manager eventually arrived and communicated with the renovation crew, and finally, I could get some sleep. If I had waited for the hotel to resolve it, I probably wouldn't have gotten any rest.

2) As compensation, I negotiated with the hotel to waive the cost of one person's buffet dinner from the previous night (a 300 fee). I thought that was settled. However, when I checked my bill back home, the charge was an *additional* 300, not a deduction of 300.

3) The hotel pool is excellent, but it closes at 9 PM. I chatted with someone at the fitness center, and they said it's because there are fewer people after 9 PM, and they think it's a waste of electricity??? This is a JW Marriott, and it costs 1500 a night!

4) I'm not a Marriott Bonvoy member, so overall, it felt like I paid the most money but received the most basic amenities.

On the positive side, the hardware is generally good, the rooms are spacious, and the pool is very comfortable – these are all commendable aspects. The soft services, however, are simply beyond words.

This stay truly exceeded my expectations and can best be described as a genuine “home away from home.” It is rare to find a hotel that performs so well across comfort, service, location, and thoughtful details, and this experience left a very lasting impression.
First of all, the room itself was exceptionally comfortable. From the moment I walked in, everything—from the bedding and lighting to the layout and overall ambience—made it easy to relax. The room was clearly very well maintained, with no signs of wear or aging. The décor felt modern yet warm, and the attention to upkeep was evident in every detail, from the furniture to the bathroom facilities. Returning to the room each day felt comforting and familiar, which is something not every hotel can achieve.
At check-in, there was a short wait for the room due to availability, but the experience was handled extremely well. A Guest Relation Specialist proactively approached me, kindly checked in on my situation, and thoughtfully added me on WeChat so that assistance would always be easily accessible. From that point onward, communication became seamless. Whether I had questions, requests, or needed help at any time during my stay, support was always just a message away, with quick and attentive responses that made me feel truly cared for.
I would especially like to thank Loyalty Manager Mr. Cao for arranging a room upgrade. The upgraded room offered more space and a better overall experience, which elevated my stay significantly. This gesture made me feel genuinely valued as a returning guest, rather than just another reservation.
Although there was construction nearby during my stay, the hotel’s sound insulation was excellent. Noise never became an issue, and my rest was completely undisturbed. Both nights were quiet and restful, and I slept extremely well—something I truly appreciated.
In the afternoon, the Guest Relations team kindly assisted in arranging the JW Christmas–themed afternoon tea. The presentation, quality, and festive atmosphere were outstanding. It was clear that great care had gone into the experience, and it added a wonderful sense of occasion to my stay. This was definitely a highlight and deserves high praise.
The hotel’s location is another major advantage. Traveling to the airport in the morning was incredibly convenient, saving both time and stress. At the same time, the hotel is not far from Xiangmi Lake Park, making it equally suitable for leisure walks and relaxation. Whether for business or leisure, the location truly feels ideal.
In the evening, based on a recommendation from the Guest Relations team, I visited the bar on the fourth floor—and I’m very glad I did. The atmosphere was beautiful, especially under the moonlight, creating a calm and romantic setting that made the night feel special. I highly recommend the Moscow Mule there—it was perfectly balanced, refreshing, and honestly one of the best I’ve had.
Another thoughtful touch was the arrangement of a late check-out by the Guest Relations team. This allowed me to rest a bit longer and enjoy the morning without feeling rushed, which made a big difference before departure.
Breakfast was also very impressive. The selection was extensive and well organized. Even though the restaurant was busy, everything ran smoothly and efficiently, with clear flow and attentive staff ensuring a pleasant dining experience. In addition, food deliveries were conveniently handled by service robots, which was both efficient and fun, adding a modern and thoughtful touch to the stay.
Overall, this hotel excels not only in facilities, but also in service quality and attention to detail. From check-in to check-out, every interaction reflected professionalism, warmth, and genuine hospitality. Whether for business travel or a relaxing getaway, this is a hotel I would confidently recommend. It is absolutely a place I look forward to returning to in the future.

When I checked in, Carey was very enthusiastic and processed my check-in smoothly. She was also very helpful afterward in answering my questions. The overall environment was very satisfactory, and the Ferris wheel was beautiful. There were a few minor issues with the parking, but it's understandable given it was New Year's Eve. Overall, my stay was a great experience, and I would come back again.

An incredibly satisfying 7-day stay! We followed online recommendations and chose Tower B, specifically room 5202, which offered a fantastic view.

While the room facilities were a bit older, this was easily overshadowed by the hotel's impeccable service. From the moment we arrived until we checked out on the last day, their service was top-notch – absolutely flawless. As soon as we pulled up to the hotel entrance, numerous staff members were there to open doors, handle our luggage, and escort us to our room.

Furthermore, the breakfast spread was incredibly rich and diverse, truly offering tastes from all over the world. We stayed for 7 days and never got tired of it.

And the pool, of course, was amazing! Right across from the world's tallest building, the Burj Khalifa, it's perfect for photos.

Even more convenient, there's a shuttle to Dubai Mall every hour, stopping right at the hotel entrance. You can just go upstairs to the Chinese food court, which is super convenient for dining and taking the kids out.

Outside the hotel is Business Bay, which is excellent for an after-dinner stroll. The environment is really pleasant.

We tried two of the hotel's internal restaurants this time, the Thai and the Italian. Both were quite good, no duds there.

All in all, I'm extremely satisfied and would definitely choose this hotel again for my next trip.

I recently stayed for 4 nights at the JW Marriott Marina Hotel, and overall, it was a pleasant experience. The location is excellent for those who want to be close to the beach, making it great for leisure travelers. However, the nearby mall doesn’t offer many shops, which might be disappointing for shopping enthusiasts. I also feel the hotel would benefit from having a restaurant with live entertainment, as seen in other hotels,this hotel is better suited for business trips rather than leisure stays, given its amenities and overall atmosphere.”

JW Marriott

Columbus

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