Name: Hotel Monterey La Soeur Fukuoka
Address: Fukuoka, Japan
Rating: 8.9

Japan

Tokyo

Osaka

Fukuoka

Kobe

Sendai

Sapporo

Excellent location and perfect sleep quality!

After exiting Yaesu Underground Shopping Mall Exit 22, take the first alley, and you'll spot the hotel. The ground floor is where you catch the elevator, and the reception desk for check-in is on the second floor. The second floor also features a public area with complimentary tea and coffee. It's worth noting that both the front desk staff and housekeepers I encountered this time could communicate in Chinese, making their service incredibly friendly and reassuring!

Room comfort completely exceeded my expectations! The soundproofing is excellent; I wasn't disturbed by any noise these past few days. The pillow was very supportive and comfortable, and the air conditioning didn't blow directly onto the bed, so I slept wonderfully every night. There are charging ports by the bed, and you can even set your own wake-up call from the phone, which is very convenient.

Two bottles of water are replenished daily in the room. The bathroom has excellent water pressure, making showers very pleasant, and the shampoo and shower gel provided by the hotel are also quite good. Overall, I'm extremely satisfied with my stay and would definitely want to visit again!

The location is convenient, the service is excellent, and the room is clean. There's a great Indian restaurant across the street with delicious naan and curry, and an award-winning bakery next door perfect for breakfast. My only minor complaint is an oddly placed metal plate on the door that seems purely decorative. It's quite sharp and could easily scratch you when you're going in and out with luggage, especially in summer. I've noticed similar decorative plates in other Montreal locations, but the edges on this one are particularly sharp.

As many reviews mention, it's an older hotel but well-maintained. All the staff were friendly, and having a Korean-speaking staff member made check-in/out very convenient. Storing luggage before check-in and after check-out was also hassle-free and convenient. Its location in Ginza makes getting around generally easy, but it's a bit of a walk from the nearest station, which could be challenging in midsummer. So, the location seems somewhat weather-dependent.

The hotel is very close to Ginza, just a 350-meter walk around the corner to Matsuya Department Store. The room was indeed very small, but it had a feminine style. There's a coffee machine in the room, and they provide two bottles of mineral water daily. Breakfast is a Western-style semi-buffet; the presentation is beautiful, and the taste is pretty good, though I personally prefer Japanese breakfast. It's about a 600-meter walk from JR Yurakucho Station to the hotel. It's not convenient with luggage, so a taxi costs around 500 yen for the minimum fare.

There is something unique about this Hotel Monterey in Akasaka that made our stay so enjoyable.  Location yes but the little details of the hotel made for a most enjoyable stay; the free cold beverages in the lobby; the hotel front desk staff accommodating our request for a larger room; the in room kettle; coffee machine; ceramic coffee cups/teapot; the unique showerhead; the linens; the bedcover and most definitely the mattress.  The one awkward item would be the difficulty in navigating through the Japanese language media selections.Thank you.

I specifically chose this hotel for the ARASHI concert in Osaka. The location is truly excellent. Osaka OCAT is right below the hotel, offering buses to Osaka's two major airports, Tottori, Tokushima, Takamatsu, and more. It's about a 50-minute ride to Kansai Airport. The hotel's basement has JR, Osaka Metro, and Hanshin lines. It's a 10-minute walk to Namba Takashimaya Department Store and the surrounding shopping streets, and a 15-minute walk to Shinsaibashi Daimaru Department Store. There are many restaurants in the hotel's underground mall, and a supermarket on the first floor of the adjacent building where you can shop and get tax refunds.

The hotel lobby and restaurant have a Western classical decor, and there's even a small chapel. I saw a wedding taking place there on the day I checked in. However, the room decor is a bit old and simple; the single room size isn't small for a Japanese hotel. The hotel lobby is on the 22nd floor, and guest rooms are from the 24th to 31st floors. Each floor entrance requires a room card to access the corridor, which is a good security feature. My room was on the 29th floor, with an average view – facing another guest room. On a side note, the sheer curtains in the room are very transparent. If you have the lights on at night with only the sheer curtains drawn, people in the opposite rooms can see inside, as I unintentionally experienced myself 😅.

The hotel breakfast offers a rich variety and excellent quality, including Japanese and Western dishes, desserts, ice cream, and fruits, even watermelon and cherries. The breakfast restaurant on the 23rd floor has an excellent view; the last two photos are taken from there.

My only dissatisfaction during this stay was the hotel's service. Most guests at the hotel were Caucasian, with some Koreans and people from Hong Kong, Macau, and Taiwan. It was noticeable how enthusiastic the hotel staff were towards Caucasian guests, and how indifferent they were towards Chinese guests. I wouldn't call it discrimination, but more of a perfunctory, by-the-book service. On the first day at breakfast, after scanning my room card, I was told my booking didn't include breakfast. I informed the staff that my reservation did include it; after a phone confirmation with the front desk, it was indeed included. To my surprise, the same issue occurred again on the second day. I'm unsure if the breakfast information wasn't entered into the system during check-in or what caused this recurring problem. Why wasn't the dining information updated after the first day's incident? Crucially, throughout both interactions, I didn't sense any apology from the hotel staff. However, the housekeeping staff were quite enthusiastic; they would actively greet me in the hallway and step aside to let me pass first.

The hotel is located in Osaka's Umeda area, surrounded by many restaurants. There's a fantastic Dondon Yakiniku restaurant right downstairs that's definitely worth trying – their beef is excellent! 👍 This is a budget-friendly hotel, and the triple room we booked for our family of three was perfect, as they could add an extra bed. The hygiene is good, the sheets and duvets are clean, and it's very convenient for getting around. There are supermarkets and drugstores nearby, and Osaka Station is only about a 10-minute walk away. I would definitely consider staying here again.

The breakfast exceeded my expectations; they had my favorite wagyu beef, ice cream, a variety of drinks, fruits, and even snacks that could double as souvenirs. However, the room felt a bit cramped and dated. For instance, there was only one chair and a small table, making it difficult to eat takeout. The TV wasn't mounted on the wall, which made the space feel even narrower. If there was a long sofa by the window, it would prevent guests from having to sit on the bed immediately upon entering the room.

During checkout, I realized I had been misled by the hotel package. I thought I needed to purchase a specific bathing package for the hot springs, and that this package didn't include breakfast, requiring me to pay extra for it. In reality, all guests could use the hot springs for free. It took about 2.5 hours on the day of checkout to sort things out with the platform and get a refund for the overpayment.

There's a chapel inside the hotel, which would be perfect for newlyweds to hold a reception.

This was my second stay at this hotel, and this time I stayed for five days and four nights. There was a slight issue with my initial room, but after speaking with the staff, they moved me to the room next door. The room was quiet and spacious enough. The hotel's breakfast was also excellent and varied daily. Most importantly, the hotel's location is superb, offering a peaceful retreat in the bustling Umeda area, as long as you're not right next to the train tracks.

The subway entrance is super close and has an escalator, which makes it easy when you're dragging luggage. The hotel can receive packages for you (you pick them up at the front desk); I bought several Amazon Japan deliveries, including some large baby formula boxes, and they were all signed for successfully. The room size is decent; you can open two 24-inch suitcases, though the aisle will be a bit narrow, but still passable. There are convenience stores and supermarkets nearby, and you can get to Tenjin and Hakata by bus in addition to the subway, so transportation is very convenient. Plus, they give you two bottles of water every day, and there's a hot/cold water dispenser and a microwave, which is really nice. Oh, and Hakata Daruma Ramen is right next door, super close and delicious!

The reception hall is on the 3rd floor! Overall, the quality of stay and service were pretty good. I suggest putting extra garbage bags in the in-room trash cans for future use, especially when staying for multiple days and opting out of housekeeping, so at least guests can bag their trash and leave it outside the door.

This time, we booked four twin rooms for a total of 12 people. When checking out, we needed to store our luggage for a few hours to do some last-minute shopping. With 12 pieces of luggage needing to be stored for 3-4 hours, the male receptionist didn't seem too keen on it! Although he didn't say anything, I could sense his reluctance from his eyes and demeanor. When we returned to pick up our luggage, the female receptionist also seemed uninterested and not very proactive. Well, at least when we were taking the elevator down to leave, we encountered a male staff member who seemed to be a manager. He turned to us and nodded in thanks, but still without a smile! I just feel like the staff at this hotel don't smile very much...

I stayed at this hotel in the hottest part of July. Its location near Tenjin Station is excellent, and the famous Full Full bakery is also nearby and not too crowded. There's also a 7-Eleven downstairs.

The breakfast looked pretty ordinary, so I didn't order it.

The front desk offered DHC skincare samples, including sunscreen.

The room was quite small; I could barely open my 24-inch suitcase. It's definitely a size meant for one person, but it was decent. The bathroom was a pre-fabricated unit.

Overall, I was quite satisfied because the location is truly fantastic. I might even stay here again next time, but there are some noticeable drawbacks.

Downsides:
1.  They only provide one bottle of water per day. One time when I went to the front desk to ask for more water, they actually told me there was already water in the room. If a guest asks for something, the staff should just provide it. How can they refuse? Is one bottle really enough in such hot weather? They should give an extra bottle.
2.  The room only has two-prong outlets, so three-prong plugs couldn't be used, which meant some of my devices couldn't be charged.

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