Name: Rixos the Palm Hotel & Suites
Address: Dubai, United Arab Emirates
Rating: 8.6

Türkiye

Serik

Istanbul

United Arab Emirates

Dubai

Abu Dhabi

Egypt

Sharm El Sheikh

Hurghada

I like the hotel, it was my second time on holiday with my children. The service is up to par. The food is delicious. There are no slides in the pool for children, although they used to be there. But there is unlimited access to the amusement park. It's a pity that it was possible to book a room through the app only for three adults and I had to pay extra for the children on site. Overall, the holiday was a success, thanks to the staff!

Facilities: The hotel's most attractive features are the water park and theme park, enough to keep kids entertained for a week. Even during the Easter holiday, there were hardly any queues for any of the attractions, making for a fantastic experience. Some of the video game equipment was broken and needed repair or replacement. However, the rooms were exceptionally well-maintained; the carpets and sofas were spotless, unlike many hotels that have been open for years. The cleanliness was outstanding, giving both children and adults peace of mind.

Cleanliness: The most commendable aspect was the impeccable cleaning of the rooms, carpets, and sofas. The bedding was comfortable, and the towels were of good quality.

Environment: The hotel offers shopping, leisure, and entertainment options, truly providing a one-stop service for travelers.

Service: The service was standard; nothing particularly outstanding or bad.

Nice hotel, new! The guys are trying hard. But still, staying more than two nights gets boring. Be prepared that the large room with a separate living room on the lower floors has a view of the wall. 🤣, photo attached. )))) Naturally, the enterprising guys initially tried to put us in a worse room, which spoiled the initial impression a bit, but after relaxing at dinner (by the way, everything was very tasty) and going on the slides, we got over it. A surprise awaited us in another room: the air conditioner in the bedroom didn't work, my husband slept in the living room... 
It took them 24 hours to fix it. 🤦🏻♀️ Instead of riding the slides, I sat with the repairmen in the room, explaining five times what needed to be done... When they brought a fan, I honestly laughed out loud. The room was just decently priced, not cheap. But if you're positive, nothing will spoil your vacation. 💪. I took off a star for the view of the wall, and for the sleepless night in the heat, and for the next day wasted repairing their air conditioner)))

Overall, it's good. A beautiful hotel with an excellent gym and fantastic breakfasts! On the less pleasant side: there's a large deposit of $100 per day, so if you're staying for a week, be prepared to put down almost a thousand dollars 🤡. Also, the staff was a bit unresponsive. I booked the hotel in advance and requested a high-floor room, but I was given a room on the first floor directly opposite the hotel entrance. They initially refused to change it, saying the hotel was fully booked. (But they did eventually move me to a higher floor with a balcony.) I also couldn't figure out the water temperature in the tap; it was either cold or hot. Overall, the hotel doesn't look new, and there are defects, especially in the bathroom and toilet.

Rixos, are you serious?????? You've turned into a 3-star hotel, and not even one with a good rating!!!!!!!! The building itself and the view from it are genuinely 5-star, requiring no special effort. Everything else is just not Rixos! The card doesn't work in the elevator to get it to the right floor!

We stayed in a room with a Golden Horn view. The room was small, but since the building is old, that wasn't a concern. Everything in the room was very old, and the pillows were uncomfortable – one was large and very firm, making your head lie too high, while the small one was very thin, impossible to combine – we ended up sleeping without pillows)))). Toilet: no body lotion, old waffle cotton bathrobes, not even terry cloth. The towels had a yellow tint, incredibly worn out and thin. The shower was something else entirely; the sealant was applied in a huge layer to prevent water from spilling out, but it still spilled out)))) No matter how you stood in the shower. Mold had started to grow on the edges due to humidity – you can see it in the photos. The door handle was falling off, photo attached.

They charged extra for bottled water, and coffee for the coffee machine was also chargeable🙈!!! 170 lira!!!!! I simply cannot understand this; a 5-star hotel charging for water and in-room coffee?????????

The money paid definitely does NOT match the service, comfort, or quality of the provided amenities!!!!! Only the location and the building itself live up to expectations!!!

I do not recommend staying at this hotel!!!

Absolutely incredible stay from start to finish. Amazing service, an amazing location, a beautiful room, and outstanding facilities. The pool and beach were both exceptional, and every detail felt thoughtful and well executed.

Truly amazing all around — I would 100% stay again and highly recommend it.

As a regular Accor guest globally, I was extremely disappointed by my recent stay at Rixos. This was a birthday suprise for my GF and there there were issues throughout the one night stay:

• Valet arrival experience was poor. We waited around 10 minutes for someone to take the car and assist with luggage.
• Check-in took almost one hour to be seen, which is unacceptable for this category of hotel.
• No one escorted us to the room.
• Luggage took approximately 45 minutes to arrive after multiple follow-ups.
• Pool service was extremely slow, with around one hour waiting time for drinks and only one staff member serving guests.
• Restaurants were closed, only the buffet or 4 dish options in a pool restaurant or an Italian at night that we was informed only when booked its exclusive to guests with 4 days or more so don’t be fooled by the marketing claims online, you will only access a buffet. 
• Breakfast buffet is like something you would see in Benidorm. Disorganized, tables not cleaned or ready for the breakfast rush and many empty display trays so you are left to find scraps (see photos taken at 9.30am)
 
• On departure for our evening at Atlantis Royal, we waited approximately 25 minutes for valet to bring the car, causing us to arrive late.
• On return to the hotel, there was again no valet team present, only security, and we waited another 10 minutes for a driver to attend.

Overall, the stay felt badly understaffed, poorly coordinated, and nowhere near the standards expected of a premium luxury property under the Accor brand.

This experience honestly made me regret choosing the hotel for a special occasion. I genuinely believe the property should be reviewed directly by Accor’s central management team in France, because in its current form it does not reflect the standards associated with Rixos Ultra or Accor luxury positioning. There are many nice hotels in Dubai, please do yourself a huge favor, spend your money in any other but this one.

Rixos

Columbus

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