Name: Sheraton Grand Hotel, Dubai
Address: Dubai, United Arab Emirates
Rating: 9.3

China

Shanghai

Türkiye

Istanbul

United Arab Emirates

Dubai

Xi'an

United States

New York

Guangzhou

I've stayed at the Sheraton Binjiang Hotel multiple times.

**Pros:** The most significant advantage is that it offers the best value for money among five-star hotels. Plus, it's right next to Line 14, within walking distance. The service is incredibly warm and friendly. I've stayed many times, and the service quality has always been consistently excellent; it's never varied. I'm always satisfied with my stay. Sometimes, after a tiring journey, people can be irritable when speaking, but the hotel staff always manage to de-escalate the situation. Their communication skills are truly smart! They make you feel comfortable.

Furthermore, having experienced numerous five-star hotel pools across many cities, I can say that the Sheraton's pool water temperature is the most comfortable. I'm on the leaner side and tend to feel cold easily, so the Sheraton's pool temperature is very friendly for women and children alike. The indoor pool temperature is also excellent! You don't feel cold when you get out.

That's why I highly recommend the Sheraton. When the hotel isn't fully booked, they often proactively upgrade guests, which is a really thoughtful gesture that truly wins you over!

⭐⭐⭐⭐⭐ An experience that exceeded my expectations!

Location and Transportation
The hotel's location is excellent, with convenient transportation nearby. It's just a few minutes' walk from the subway station/commercial area, making it easy to get around and shop.

Room Facilities
The room was clean and tidy, with a well-designed layout. The bedding was comfortable and soft, ensuring a good night's sleep. The bathroom had a separate wet and dry area, and the toiletries were of good quality. The air conditioning, Wi-Fi, TV, and other facilities worked perfectly, and the hot water was quick and consistent.

Service Quality
The front desk staff were enthusiastic and professional, making check-in efficient and quick. Housekeeping responded promptly, and the cleaning staff were meticulous. Whenever an issue arose, the staff patiently resolved it, making guests feel well taken care of.

Dining Experience
The breakfast offered a rich variety, combining both Chinese and Western options. The ingredients were fresh, and the food was delicious. The restaurant environment was bright and comfortable, and the servers were proactive and attentive.

Value for Money
Overall, this hotel offers excellent value for money, suitable for both business trips and leisure travel. I will definitely choose to stay here again the next time I visit this city and will recommend it to my friends!

The overall experience staying at Sheraton Shanghai Waigaoqiao Hotel was acceptable. 

Their room service is available 24 hours, and you can order food by calling their hotline anytime. However, please note that the menu prices are on the higher side. One simple main course can cost almost twice as much as ordering through ******* food delivery.
There are also 2–3 restaurants within the building itself if you do not mind the pricing. The hotel surroundings are mainly office buildings, so there are no nearby restaurants or shops within walking distance. However, the 基隆路 metro station is easily accessible with an 8–10 minute walk. For ******* food deliveries, all orders must be sent to the locker located outside the hotel lobby near the drop-off area. The hotel management does not allow food deliveries to be sent directly to the rooms, and they do not provide robots for delivery either, which means guests need to personally come down to collect their food. The same applies to parcels. Although the hotel has a counter to receive parcels (refer to picture 2) and store them temporarily, guests still need to collect them personally from the counter.

For a high-end hotel, this level of service was not what I expected.

The hotel also provides laundry services for an additional fee, charged per piece. Their laundry service team was efficient — they collected the clothes directly from the room and returned them in good condition, neatly hung in the wardrobe.

Room cleaning was done daily. I stayed for 4 nights, and they provided complimentary bottled water every day (around 4–6 bottles daily). This could give an extra point even though most of the hotel in China have the same standard. 

The hotel breakfast was average. Although there were many choices available, the taste could definitely be improved. I took some buns from the steaming area, but they were still cold and hard. The staff were standing nearby, but they did not provide any proactive service or assistance. 

Quite disappointed overall for a five-star hotel brand, and I hope the management team will take action to improve the issues mentioned above.

The environment and service are great, and they're generally very responsive to requests. However, the lack of infrastructure is quite noticeable. We booked a family room, but there were no small step stools for toddlers, no toilet seat for kids, and no bed rail. It was quite inconvenient. If you're offering family suites, these items really should be provided, especially for a five-star hotel. It's not like these are expensive things, and the age of this Sheraton shouldn't be an excuse.  Among the three meals, breakfast was the most satisfactory and met expectations. The other two meals (afternoon tea and dinner) were complimentary simple meals – better than nothing, I suppose. The swimming pool was nice; it wasn't crowded, so we had a great swim.

Chongming Island has a great environment!

I checked into the Sheraton around 8 PM and was upgraded to a suite. My son absolutely loved it! The living room was spacious enough for him to run around. The bedroom and bathroom were also very large. What impressed me was that every table corner in the suite had protective anti-collision strips, which is a huge plus for families traveling with kids.

Fittings and furniture in the suite were in excellent condition with minimal wear and tear. The air conditioning, furniture, and everything else were well-maintained. All the lights were working perfectly. I remember two years ago, the maintenance wasn't quite as good, but this time it was superb. The suite offered a lovely view of a river through its large floor-to-ceiling windows.

The service was also very responsive to our requests. Room service was convenient and offered good value for money.

I also tried the hotel's bicycles, but at 150 yuan, they were a bit pricey, and the bikes themselves weren't great to ride, with somewhat crooked seats.

The hotel was quite good! They upgraded us to an executive room, which my child found very comfortable to sleep in. The breakfast the next morning was also excellent. After eating, my child played at the hotel for a long time. We also got a late check-out. Overall, we were very satisfied.

This hotel desperately needs a renovation of its facilities.

First, we had originally booked an apartment-style room, but due to their major renovations, they upgraded us to two rooms free of charge (which was a plus).
- The breakfast was good.

Minus points:
- There was an issue with the booking system – my son's room was double-booked with another new guest within an hour. Luckily, that guest also realized something was wrong because my son's backpack was still in the room. I had to go down to the front desk to get the key card reissued, and the other guest moved to a different room. My wife said it was fortunate my son wasn't showering at the time and that the new guest was male, otherwise it would have been very awkward.
- Upon check-in, the front desk also offered us free breakfast, but the next day we found it wasn't registered in the system.
- The concierge service was inadequate. During both check-in and check-out, no one approached us to ask if we needed help with our luggage (we had 7 items for 3 people). This is unlike the service at other Marriott hotels.

1st off the entrance way to the hotel look shabby and poor and like an old industerial state
2nd on arrival the hotel yard is nice but despite several valle looking guy who  help you with you rluggage and opening doors and greetin, none of them are used to a valle your car to the basement parking, which is a shame for a 5 star hotel. Managemnet need to set up a free valle and kick ass
Reception area nad desk are good and pleasent
The steam room is dangerous and I Burnt my legg  as it  squirts hot air from under the seat and burns U, need to shield this
excelllent view & all -:)

An excellent stay! The hotel is clean and tidy, the rooms are comfortable, and the service is professional. The staff, especially at the front desk, were very helpful. The spa and gym were wonderful. The breakfast was varied and delicious. The only downside is that the surrounding area isn't the best for walking, but overall, it was an excellent experience and I would repeat it again. Special thanks to Yucel!

The room was clean and comfortable, and the overall atmosphere was calm and welcoming. The amenities were good, and everything we needed was available.

I've stayed at this hotel three times already and will continue to do so (whenever I have a layover and need to spend the night in Istanbul between flights). The hotel is quite far from the main attractions (city center), but the metro line is convenient (direct to Taksim, and you can also get to the area near the Grand Bazaar, from where a tram will take you right into the heart of everything). The metro entrance is right nearby, less than a minute's walk. The bed is comfortable, all necessary amenities are available, and the breakfasts are plentiful with something for everyone. In September '25, guests were offered loofahs and toothbrushes, but these were no longer available in February '26. It's a shame, the loofahs were excellent. Upon check-in, they ask for a deposit: either a €100 hold on your card or cash. If you pay the deposit in euros or dollars in cash, they will return it upon check-out, but only in Turkish Lira.

always as biz trip staying in Istanbul with nice breakfast！！！

The hotel service is excellent, and they offer free valet parking. The location is great too; you can take a boat from downstairs to Al Seef for just 2 dirhams per person. It's also not far from the Gold Souk. During the day, taxi drivers are often reluctant to go there, but in the evening, after sunset, you can enjoy a pleasant walk there.

We had a wonderful family stay at Sheraton Hotels and Resorts in Dubai. Our terrace room had unbeatable views, and the staff were outstanding. A huge thank you to Blessy—she was incredibly attentive to our 2-year-old at the breakfast buffet, which took the pressure off me and my wife when he was a handful. Exceptional service that made our trip so much easier and truly memorable. Highly recommend for families the only downside is the traffic leading into JBR. There’s always traffic but what made it easier during busy times we got dropped off to Bluewater which is across the bridge from the JBR *****. Then we walk back to the hotel which took under 10min and is an amazing walk, but saves you 30min stuck in traffic.

The Sheraton boasts an excellent location, situated right above the Mall of the Emirates. You can access it directly from the metro via an underground passage. The twin beds were a little on the small side. Interestingly, there's no hairdryer outlet in the bathroom here in the UAE. The view from the window wasn't anything special. The breakfast was good, but after two days, it starts to get a bit repetitive. From outside, you can catch glimpses of the Burj Al Arab and the Burj Khalifa.

A magnificent hotel with an ideal location, perfectly situated between the main road and the waterfront. It's a 3-minute walk to the beach, and they provide towels and umbrellas. The room is huge, the bathrobes are soft, the slippers are comfortable, and the bed and pillows are perfect. The service is excellent; they always resolve any issue, even bringing an needle with a thread kit. The soundproofing is also top-notch.

Tip: Ask for a lower floor to avoid waiting in line for the elevators during peak hours.

We booked a stay at the Sheraton Grand Dubai to celebrate our daughter’s birthday and what a fun and memorable experience it was! We visit Dubai several times a year but had never stayed here before. Our daughter, who lives in Dubai, suggested after she enjoyed a pool day, and it turned out to be a brilliant idea.

The food was really great, the staff were outstanding, and the service throughout was exceptional. The pool area was beautiful and relaxing, everything about the stay was perfect. We couldn’t find a single thing to fault.

Highly recommend the Sheraton Grand Dubai — we’ll definitely be back!

Sheraton

Columbus

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