Name: Sofitel Shanghai Hongqiao
Address: Shanghai, China
Rating: 9.5

United Arab Emirates

Dubai

France

Paris

China

Shanghai

Singapore

Hangzhou

Australia

Sydney

Our stay at Sofitel The Obelisk was exceptional! I have visited this hotel several times before and every time i will repeat my visit. The room was spacious and comfortable and the service was excellent.The breakfast was terrific and I loved the pool serene area. The staff was friendly and helpful, thank you so so much Mr. Mahmoud & Mr. Ankur & Mr. Baha and all the staff there.
 
They are highly recommended!

The first hotel we stated at Dubai! Staff are passionate and especially thanks to Lamya who upgrade our room which enhance our birthday trip to another level! Breakfast is nice and the staff called Solange.B is super nice and she can recognize me on second day and remember me like drinking Ice Americano!! 👍👍👍 5**

Had a wonderful stay at Sofitel Dubai The Palm – truly a tropical paradise in the heart of Dubai.
The room was luxurious with stunning sea views and a peaceful vibe.
Loved the private beach, pools, and beautiful resort layout.
The staff were friendly and the service was top-notch.
Highly recommended for a relaxing and memorable getaway!
Absolutely in love with this hotel

I would like to share my honest feedback regarding my recent experience at the hotel. While there were positive aspects, there were also significant concerns that impacted my overall satisfaction.  

On arrival, we were disappointed to find that the sea view room we had booked was unavailable. However, the receptionist, Malsha, was very courteous and resolved the issue by providing a room upgrade and a late check-out, which we appreciated. Additionally, the food quality was good, and the dining experience met our expectations in terms of cleanliness and taste (Thank you Daniel for your kind dining services).  

Unfortunately, several issues detracted from our stay. First, our key card was not updated in the system by 12:00 PM the following day, resulting in us being locked out of our room. More concerning, the cleaning supervisor entered our room without prior notice while my family members were asleep and while I was only partially dressed (wrapped in a towel). It was highly unprofessional for the supervisor to be unaware that the room was occupied, and this breach of privacy was unacceptable.  

When I raised these issues with the staff, the response was limited to an apology, with no further resolution or compensation offered. Given these incidents, I do not plan to return to this hotel in the future.  

While the staff’s initial efforts to accommodate us were commendable, the lack of attention to guest privacy and key card management significantly marred our experience.

We traveled with our 14-year-old child and booked a family connecting room. Each room is relatively independent. The room is decorated simply and tastefully, the faucets are all Grohe, and the bedding is great. The hygiene is very good. The air conditioner is quiet and the temperature is suitable. The front desk and restaurant, including the room cleaning staff, all speak good English and communicate smoothly. Very polite,
The breakfast place is not big, the coffee is delicious, and the croissant Madeline is very delicious. It is a stone's throw away from the Arc de Triomphe, quiet in the hustle and bustle.
Plan to come again in the summer!

What is the experience of a five-star hotel without heating on a day of 10 degrees to 8 degrees? It really happened to me, and it was a Sofitel. Anyway, I caught a cold directly on the second day after staying, and the windows were closed tightly. The equipment Everything else is nonsense. I complained to the front desk the next day. Anyway, the attitude was very sincere, but the problem had occurred and the facilities were very backward. The front desk service was very enthusiastic and communicated with me from the perspective of the guest. Anyway, it is a five-star hotel in Paris. It's really hard to describe

Excellent Business Stay at Sofitel Opera – Impeccable Service and Top-Notch Facilities

I recently had the pleasure of staying at Sofitel Opera during a business trip, and I couldn’t have been more impressed with the hotel’s service and facilities. From the moment I arrived, the team made sure everything was seamless, which is exactly what I needed for a stress-free business trip.
Facilities:
The hotel itself offers everything a business traveler could need. The room was spacious and well-equipped, with a comfortable work desk, fast Wi-Fi, and ample power outlets—perfect for getting work done in between meetings. The bed was incredibly comfortable, allowing me to rest well and recharge for the next day.

There is a bar facility on the first floor of the hotel, which is available for daily watching during the European Cup. The bar service is quite good and highly recommended. In addition, the front desk staff is a little slower, but very attentive and professional.

I like the decor and design of the hotel, especially the hotel lobby and lounge. The service was excellent, particularly from the front desk agent named Rosia, who was very helpful and provided a lot of details. The breakfast was great with plenty of variety. I really enjoyed my stay and will definitely come again.

我喜欢酒店的装饰和设计，尤其是酒店大堂和休息区。服务非常好，特别是前台的Rosia, 提供了很多细节。早餐很棒，有很多种类。我很享受我的入住体验，肯定会再来。

This European-style hotel, despite its age, completely exceeded my expectations. Having just stayed at the voco hotel next door last week, the contrast was striking. The room service staff were very attentive, and the hotel even thoughtfully arranged a birthday surprise for us. The fact that the cake was a mousse cake really showed their dedication and attention to detail.

The afternoon tea and happy hour at the executive lounge were also meticulously prepared, and it was wonderfully quiet and uncrowded.

The only minor letdown was the swimming pool. It appears to be outsourced, with a portion cordoned off for lessons. There seemed to be some management issues too, as too many people were being rowdy and disruptive, making it difficult for those who just wanted to swim laps.

Overall, the hotel certainly lived up to its character and price point. My partner and I had just checked out, and we both immediately agreed we'd choose Sofitel Xinhualian again for our next visit.

Sofitel

Columbus

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