Name: Sofitel Shanghai Hongqiao
Address: Shanghai, China
Rating: 9.5

United Arab Emirates

Dubai

France

Paris

China

Shanghai

Singapore

Hangzhou

Australia

Sydney

The room was pretty decent for being in the city. We booked the half-board option, choosing breakfast and dinner. However, there was a discrepancy regarding dinner; the front desk and the restaurant staff told us different things. We were initially told both the second and third-floor restaurants were options. When we went to the second floor, they said no, and it took some back-and-forth communication to resolve it. Then, at the third-floor restaurant, they also said no, despite the front desk confirming it was fine. We went back to the third-floor restaurant, and again, they refused. Isn't this something that should be synchronized internally within the hotel?

Great hotel, very near the beach. Rooms are clean and very well maintained. Will definitely recommend this hotel to travellers coming to Dubai. I will definitely come back one day.

During my two-day stay, the master bedroom's bathtub and shower were unusable. The water temperature was too low, reaching a maximum of 39 degrees Celsius even when turned up all the way, and it wouldn't maintain that temperature. Hotel staff came to check and discuss three times, each time claiming the equipment was working fine and advising that the bathtub shouldn't be filled more than halfway with hot water. However, in reality, the hot water in the tub only lasted for 2-3 minutes before turning lukewarm. The entire bathing experience cooled down within 5 minutes, leaving not even enough lukewarm water for a shower. The second bedroom had the same issue; after the first person used it, even waiting over half an hour wasn't enough for the next person to have a complete hot shower. This is unacceptable for a 5-star hotel and doesn't meet its service standards. The entire communication process severely disrupted our travel plans. Furthermore, from the night of check-in until the next morning, all four phones in our suite were unable to connect to the front desk for assistance. Eventually, we had to rely on Trip.com to contact staff to come to our standalone building for repairs.

On the positive side, the suite had good views. At the breakfast buffet, when we asked if they had Spanish coffee, they initially said no, but then directly brought us a prepared cup, which was a nice touch and made us feel a bit touched.

This hotel boasts an excellent location, very close to the metro station, making transportation incredibly convenient. Right next door, there's a shopping mall and a Carrefour supermarket, which was absolutely perfect for our last-minute shopping spree before heading back home. The room itself was incredibly spacious. We stayed on the 30-something floor, offering expansive views and a spectacular cityscape. The bathtub was huge, making for a wonderfully relaxing soak, and the bedding was also superb, ensuring a very sound sleep. The TV was actually the largest we saw during our entire trip to the UAE. As a honeymoon couple, the hotel thoughtfully prepared a chocolate cake for us, which tasted fantastic.

The most delightful surprise was the hotel's outdoor swimming pool on the sixth floor. It's really large, divided into two sections: 1.2 meters and 1.5 meters deep. There were plenty of loungers by the pool and even a bar. We went twice in total; the first time we stayed for three hours, and the second time we indulged for a full six hours. Just lying there, reading a book, browsing on our phones, occasionally taking a dip, and then coming back to relax some more – it was truly delightful. When we got hungry, we'd order pizza, quesadillas, or fries, and the prices were very reasonable. Plus, they had a happy hour from 4 PM to 7 PM daily, offering various alcoholic beverages.

The only minor inconvenience was that if you ordered takeout, you had to go downstairs to pick it up yourself. Delivery drivers weren't allowed upstairs, and the hotel didn't offer room service for deliveries.

All in all, we had a very enjoyable two-day stay here.

I’m not sure if Paris is just expensive in general, but… this place doesn’t really feel like a 5-star hotel.
There’s a musty, almost moldy smell in the room, and the water pressure is so low that it took me forever to take a shower. 😩
But then again, the last 5-star hotel I stayed at didn’t even have hot water, so… I guess low water pressure is something I can live with.

They did upgrade my room, but honestly… aside from being bigger, there’s not much to like.
Since it’s just the two of us, we don’t really need a larger room anyway.
The whole place — from the room itself to the building and even the elevator — feels old and a bit unpleasant.
For a 5-star hotel, it’s really disappointing. I wouldn’t recommend it.

There’s an InterContinental right across the street, and the staff there actually greeted guests properly.
It was around the same price, and honestly, I wish I had stayed there instead.
The staff here are very kind, but apart from that, I have to be honest about what really matters to me.

I do appreciate the room upgrade, 
but truely the hotel facilities are disappointing.

The hotel has a great location, close to the Arc de Triomphe and the Champs-Élysées. The hotel facilities are excellent and the service is warm and attentive.

What is the experience of a five-star hotel without heating on a day of 10 degrees to 8 degrees? It really happened to me, and it was a Sofitel. Anyway, I caught a cold directly on the second day after staying, and the windows were closed tightly. The equipment Everything else is nonsense. I complained to the front desk the next day. Anyway, the attitude was very sincere, but the problem had occurred and the facilities were very backward. The front desk service was very enthusiastic and communicated with me from the perspective of the guest. Anyway, it is a five-star hotel in Paris. It's really hard to describe

The hotel is in an excellent location, within easy walking distance of various attractions. The rooms are clean and comfortable, with separate wet and dry areas. The service is warm and thoughtful, and the breakfast is rich.

Facilities: Perhaps due to its location, there were no children's toiletries or single duvets, only children's toothbrushes and toothpaste. Frankly, this is quite uncommon in today's five-star hotels. The windows were sealed, leading to poor ventilation, and as many reviews mentioned, the air conditioning was quite noisy.

Environment: It's a bit far from the North Bund, about a 15-minute walk to the river. The area around it has the former internet-famous 1933.

Hygiene: Acceptable. There were many foreigners, so I'll leave that to your own judgment. The exterior window glass was quite dirty, which really affected the view from the upper floors.

Service: During check-in, the executive benefits were not proactively explained, nor was there any mention of a complimentary room upgrade for consecutive stays (even if it's fully booked and an upgrade isn't possible, they could at least explain). I only found out about the happy hour later when I asked. Overall, for this price point, you might consider high-end Huazhu or Atour 4.0; they might not be worse. The lead of ordinary foreign-brand five-star hotels is clearly diminishing.

The entire experience was incredibly heartwarming. Check-in at the front desk was quick and efficient, and the staff were all smiles. I forgot my charger, and they immediately provided one for me; any request was met with a super-fast response. The service was attentive and thoughtful, not overly formal, making me feel as comfortable as if I were at home. Truly a home away from home, highly recommended.

Sofitel

Columbus

Book the best Sofitel properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

Best Sofitel properties worldwide - best rates guaranteed | Trip.com

https://ak-d.tripcdn.com/images/1x24512000p00scej9EBA.webp

Adagio Access properties

Hawthorn Suites by Wyndham properties

Zsmart properties

The Unbound Collection properties

Mantra properties

Vibra Hotels properties

JuSTa properties

New beacon international properties

C-Hotels properties

Leonardo Royal Hotels properties

Changee hotel properties

Hesperia properties

Hersonissos Group Hotels properties

Greene King's Pubs & Hotels properties

E-Red Hotel properties

WOTELS properties

Homaris properties

Macià Hoteles properties

Avantgarde Collection properties

Palace Resorts properties

More Popular Hotel Brands

London Hotels

Shanghai Hotels

Bangkok Hotels

Beijing Hotels

Guangzhou Hotels

Kuala Lumpur Hotels

Hong Kong Hotels

Chongqing Hotels

Manchester Hotels

Shenzhen Hotels

Top Destinations

Hotels near Eiffel Tower

Hotels near Hyde Park

Hotels near Paddington Station

Hotels near St Pancras Station

Hotels near London Eye

Hotels near Tower Bridge

Hotels near Buckingham Palace

Hotels near attractions

Keep Exploring

seo-brand-page_PC

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-crumb

@ctrip/hoh-brand-destination

@ctrip/hoh-trip-header

@ctrip/hoh-brand-hot-city

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-search-box

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/hoh-hydrator

@ctrip/hoh-component-context

@ctrip/hoh-image

@ctrip/hoh-storage

@ctrip/hoh-abtest

@ctrip/hoh-qconfig

@ctrip/hoh-sso

@ctrip/hoh-web-core-base

Explore these trending destinations for ${{brandName}} properties

Top ${{brandName}} getaways

Explore our curated selection of ${{brandName}} retreats in ${{cityName}}

Top ${{brandName}} stays in ${{cityName}}

Experience your dream ${{brandName}} stay in ${{cityName}}

Your perfect getaway: Top ${{brandName}} picks in ${{cityName}}

Handpicked ${{brandName}} properties in ${{cityName}}

Find your favorite ${{brandName}} properties in ${{cityName}}

Hotels near ${{poiName}} in ${{cityName}}

${{cityName}} Hotels with ${{facilityName}}

${{typeName}} in ${{cityName}}

${{starName}} Hotels in ${{cityName}}

${{themeName}} Hotels in ${{cityName}}

Scroll down to see hotels

Hotels near ${{poiName}}, ${{cityName}}

Enter your dates for the latest hotel rates and availability.

Enter your dates to see the latest hotel rates and availability

Enter your dates to see the latest hotel rates and availability.

Hotels in ${{cityName}}

Your recent searches

Cheap ${{cityName}} Hotels – Best ${{Year}} Deals | Trip.com

seo-brand-page_PC_0_0_89

Sofitel properties

Top Sofitel getaways

Handpicked Sofitel properties in Dubai

Sofitel Dubai Downtown

Sofitel Dubai Jumeirah Beach

Sofitel Dubai the Palm Resort & Spa

Sofitel Dubai the Obelisk

Top Sofitel stays in Paris

Sofitel le Scribe Paris Opera

Sofitel Paris Arc de Triomphe

Sofitel Paris le Faubourg

Sofitel Paris Baltimore Tour Eiffel

Your perfect getaway: Top Sofitel picks in Shanghai

Sofitel Shanghai North Bund

Sofitel Shanghai Hongqiao

Keep Exploring

More Popular Hotel Brands

Top Destinations

Hotels near attractions