Name: Sofitel Shanghai Hongqiao
Address: Shanghai, China
Rating: 9.5

United Arab Emirates

Dubai

France

Paris

China

Shanghai

Singapore

Hangzhou

Egypt

Cairo

We returned to Sofitel Dubai The Obelisk for part of our honeymoon stay, and it was nothing short of amazing. The service was exceptional from start to finish, and the team went above and beyond to make our stay special. We were surprised with a romantic setup in our room, which was such a thoughtful touch and made the experience even more memorable.

The rooms are spotlessly clean, beautifully modern, and incredibly comfortable — we genuinely had the best night’s sleep. Sofitel The Obelisk continues to exceed expectations, and we can’t wait to come back again. Highly recommend!

The suite is spacious, and the French-style decor is simple yet elegant. You can see the Burj Khalifa from the room. The staff were all very accommodating, and even for a chill city like Dubai, the service was quite fast. The food was fresh and delicious. If I go back, I'd definitely choose Sofitel again.

I would like to share my honest feedback regarding my recent experience at the hotel. While there were positive aspects, there were also significant concerns that impacted my overall satisfaction.  

On arrival, we were disappointed to find that the sea view room we had booked was unavailable. However, the receptionist, Malsha, was very courteous and resolved the issue by providing a room upgrade and a late check-out, which we appreciated. Additionally, the food quality was good, and the dining experience met our expectations in terms of cleanliness and taste (Thank you Daniel for your kind dining services).  

Unfortunately, several issues detracted from our stay. First, our key card was not updated in the system by 12:00 PM the following day, resulting in us being locked out of our room. More concerning, the cleaning supervisor entered our room without prior notice while my family members were asleep and while I was only partially dressed (wrapped in a towel). It was highly unprofessional for the supervisor to be unaware that the room was occupied, and this breach of privacy was unacceptable.  

When I raised these issues with the staff, the response was limited to an apology, with no further resolution or compensation offered. Given these incidents, I do not plan to return to this hotel in the future.  

While the staff’s initial efforts to accommodate us were commendable, the lack of attention to guest privacy and key card management significantly marred our experience.

Great location on JBR2 overlooking JB beach. Rooms were very quiet and bed was huge and really comfortable, must have been the wife snored her head off. Stayed in a Luxury Sea View room overlooking the whole of Jumeriah beach and Dubai wheel.
Excellent choice of food for breakfast , caters for every nationality.
Service was excellent and staff were very friendly. 
Loads of places to eat just outside the hotel along Jumeriah walk and across from beach.
JBR2 Metro station only a 5 min walk from hotel.
Air con was great .
If I stay in Dubai again I wouldn't hesitate staying here it has everything we needed.

The experience staying at Sofitel Paris Arc de Triomphe was remarkable. From the service (at the reception, bellboy, room service staff) to the room itself, the quality was just top-notch. Felt welcoming every single time I returned to rest after the end of each day, and even during checking out, the staff left a good impression. Will be back to stay at this hotel!

What is the experience of a five-star hotel without heating on a day of 10 degrees to 8 degrees? It really happened to me, and it was a Sofitel. Anyway, I caught a cold directly on the second day after staying, and the windows were closed tightly. The equipment Everything else is nonsense. I complained to the front desk the next day. Anyway, the attitude was very sincere, but the problem had occurred and the facilities were very backward. The front desk service was very enthusiastic and communicated with me from the perspective of the guest. Anyway, it is a five-star hotel in Paris. It's really hard to describe

I’m not sure if Paris is just expensive in general, but… this place doesn’t really feel like a 5-star hotel.
There’s a musty, almost moldy smell in the room, and the water pressure is so low that it took me forever to take a shower. 😩
But then again, the last 5-star hotel I stayed at didn’t even have hot water, so… I guess low water pressure is something I can live with.

They did upgrade my room, but honestly… aside from being bigger, there’s not much to like.
Since it’s just the two of us, we don’t really need a larger room anyway.
The whole place — from the room itself to the building and even the elevator — feels old and a bit unpleasant.
For a 5-star hotel, it’s really disappointing. I wouldn’t recommend it.

There’s an InterContinental right across the street, and the staff there actually greeted guests properly.
It was around the same price, and honestly, I wish I had stayed there instead.
The staff here are very kind, but apart from that, I have to be honest about what really matters to me.

I do appreciate the room upgrade, 
but truely the hotel facilities are disappointing.

The hotel is in an excellent location, within easy walking distance of various attractions. The rooms are clean and comfortable, with separate wet and dry areas. The service is warm and thoughtful, and the breakfast is rich.

The hotel's public areas are beautiful, and its location is in North Bund. It's not particularly close to the subway station, about 800-900 meters, which takes around 10-15 minutes to walk.

The service was excellent! I especially want to thank Ms. Wang Shiyu for her help. Sydney was truly wonderful! 🥰🥰 First, she upgraded us to a more spacious room, and she was incredibly prompt in responding to any issues we had with the room. She even reminded us that my friend had forgotten their tablet at the hotel and helped us get it mailed back. I love coming to Shanghai for competitions, and I feel like most people here are very friendly. I love Shanghai!!

The colossal crystal chandelier under the high dome was absolutely stunning! The marble spiral staircase and the palatial decor felt straight out of a movie scene; every shot I took looked like it belonged in a magazine. 

For dinner, we ate at the Jinchu Buffet Restaurant on the basement level. The decor here, much like the lobby, continued the French luxury theme. The crab legs and shellfish in the seafood bar were incredibly fresh. The macarons and tiramisu in the dessert section tasted authentic and were perfectly complemented by champagne.

Sofitel

Columbus

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