Name: Somerset West Point Hanoi
Address: Hanoi, Vietnam
Rating: 9.3

Thailand

Bangkok

China

Guangzhou

Vietnam

Hanoi

Shenzhen

Ho Chi Minh City

Suzhou

All the staff are nice and helpful. As our depart flight is in the evening. The staff offered us check out delay til 2pm and a private room for 🛁having a bath if we need.
The welcome drinks, coffee n beverage are great. We have great memories with all helpful n warm staff n room service. These are our fourth stay in Ascott Somerset group hotel. We tried 3 different Somerset hotels before. All are great. 
Rama 9 hotel is close to Central department store with 5 mins walk. 15 mins walk to Big C.
Thank you, Mr. Yut. Great hospitality n makes my son feel 👍  great.

Coming back from Pattaya by bus, it took about 10 minutes to walk from Ekkamai station to the hotel, which was a bit inconvenient with a big suitcase. However, as I got closer to the hotel, the staff at the entrance were incredibly welcoming and immediately offered to help with my luggage. When I booked this hotel, I didn't have many expectations, just went for a recognized international chain. But during check-in, I noticed they also have a pool, and while taking the elevator, I saw there's a free shuttle service. Overall, it's quite a well-thought-out hotel.

We had a very pleasant stay at Somerset Sukhumvit 71 Bangkok. Check-in was easy and smooth with welcome infused water, and the on-site café was excellent, with delicious breakfast pastries. The beds were firm and clean, the room was comfortable, and housekeeping did a great job cleaning and making our beds daily. We also appreciated that both of our rooms were booked next to each other, which made travelling as a family much easier. Our fourteen-year-old’s bed was already made up upon arrival, which was a thoughtful touch.
John, the concierge, was outstanding. He managed to book a same-day bike tour for our family of six and also kindly arranged our airport transfer. His service truly stood out and made our stay even better.
Our only disappointment was New Year’s Eve. We had planned to ring in the new year at the rooftop venue, but it was fully booked. I had messaged the hotel in advance through the Trip app but didn’t receive a response. Instead, we followed a restaurant recommendation from the front desk, only to arrive 56 minutes before closing and be told the kitchen was already closed. Two other nearby restaurants were also closed, so we ended up grabbing snacks from the 7-Eleven across the street. The hotel kindly unlocked our balcony so we could at least watch the fireworks from our room.
The rooftop restaurant is beautiful, and the pool area is also very nice, although the water was quite cold, so we didn’t swim. The location is a bit far out, but overall, we enjoyed our stay so much that we extended it and booked a third night. A great hotel with excellent service, especially from the concierge, and we would happily stay again.

The hotel's location is excellent, not far from two MRT and BTS stations. The hotel also provides a shuttle service to the indicated locations on the map. Although the main road near the hotel can be congested for taxis, if you're mindful of travel times, it's generally not a big issue, and many drivers will take alternative routes. There's a 7-Eleven right opposite the hotel, and in the evenings, a banana pancake stall sets up outside, which looked clean and delicious. The hotel service was great, including the front desk, concierge, and housekeeping. Unfortunately, I didn't have time to try the hotel breakfast. The long desk in the room was very practical; you don't have to worry about running out of space for your belongings. The facilities were also good, though it would have been perfect if you didn't have to step over into the bathtub to shower. Overall, while the value for money isn't exceptional, it's a safe, comfortable, well-located hotel with great service.

The hotel's location is excellent. Check-in at the front desk was seamless, and the concierge service was great – they even offer a tuk-tuk ride to the BTS station. However, there was a minor hiccup on the second day: I woke up to no power in the room and couldn't figure out why until I called housekeeping and found out the entire building was without electricity. It's a bit puzzling that the hotel didn't proactively inform guests. Other than that, everything else was alright, but the main reason I chose this hotel was for its prime location.

Staff are so so lovely   . 

Balcony & washing machine are so handy . The rooms are very generous sizing .

The washer pressure & temp were so so good. 

Breakfast choices are rotated from day to day . So you never get bored. 

Everything you need is in the street . I like the 1st massage place . 

It’s way to get or order transport & the lovely door people will help 💜

Bed was abit hard for me but you can ask for a pillow topper . 

Pool looked lovely but I didn’t go in

The hotel's location is excellent, and it seems most guests, both local and international, are business travelers. There's still a lovely Spring Festival atmosphere, which is very welcoming. The front desk staff were great; they even upgraded us to a room with a city view. The breakfast spread was quite generous, featuring some delicious Guangzhou specialties! Both the chefs and the servers were very friendly too!

This is my fourth time staying here, and this time I brought my family. They wanted to visit Guangzhou, experience a 'reverse' ***** New Year, and soak in the Lingnan region's festive atmosphere. Our main goal was Chimelong, but hotels near Chimelong are incredibly expensive per night. Plus, I didn't want to put them in a place with a bad environment. Since I'd already stayed here three times and consider myself a regular, and the price for a night here was still cheaper than any hotel near Chimelong, I chose to stay here again. My family was very satisfied and loved the room's decor and the living environment. The best part is the magnificent Pearl River view, and it's super convenient to get around by subway. What's more, the staff's character and service are consistently excellent. Chatting with them in Cantonese feels very welcoming, and the breakfast offers everything you could want. It's truly a cool and fantastic accommodation experience! I'll definitely be back if I get the chance. Finally, I wish the hotel continued prosperity, thriving business, and a blossoming future! 👏👍🤝🌹

Facilities:
The room was huge and spacious, fully equipped. I just didn't expect it not to have central air conditioning, but rather one of those old-fashioned jacuzzi tubs. It felt like something from the last century, so I didn't even use it.

Hygiene:
It was cleaned very thoroughly, you could tell they put a lot of effort into it.

Environment:
Even though it's in the city center, it felt very quiet. The environment was fantastic.

Service:
Very good. They gave us breakfast vouchers, which was a nice touch, even though we didn't end up using them.

The hotel room was a bit old, but the facilities were great, including a washing machine. The breakfast was also very generous. The location was excellent, making it super convenient to get to all the attractions. Right downstairs is the Huolian Prison Museum.

Remains one of my favorite hotels - great amount of space, in room washer dryer,  inclusion of water, excellent amenities, helpful staff - I really like this one, except that it can be a bit far from old quarter etc. but it’s really close to Korea town so can get good Korean food. 

One thing that would be great would be some way to line dry clothes.

The facilities are complete, and the rooms are spacious, clean, and comfortable. The staff at the front desk, housekeeping, and the doorman are all incredibly friendly. The pool is a bit cold for this weather. The breakfast restaurant is a little small, but the breakfast quality is quite good. You can borrow bicycles for free, and there are a few roads nearby with less traffic that are suitable for cycling. There are quite a few unfinished buildings around West Lake.

It was a bit difficult to get a taxi on the morning of Chinese New Year's Day, probably because everyone was visiting relatives ^_^

A small suggestion: it would be great if there were some instructions for the kitchen appliances. We spent a long time trying to figure out how to turn on the range hood, and a staff member eventually had to help us. It also took a while to figure out how to use the induction cooktop.

Overall, it's very good.

Somerset

Columbus

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