Name: Somerset West Point Hanoi
Address: Hanoi, Vietnam
Rating: 9.4

Thailand

Bangkok

China

Guangzhou

Vietnam

Hanoi

Shenzhen

Ho Chi Minh City

Suzhou

The rooms are very well-equipped with a stove and a washer/dryer, making them perfect for families. There's an outdoor swimming pool on the 8th floor, which is great for kids. Parking is very convenient; you don't have to worry about sun or rain, and the elevator goes directly to the accommodation floors.

Concierge, front office are friendly, even the housekeeper. Everyone is always ready to assist whenever guests have inquires. Housekeeper left notes to our room so we can get them to clean the room as we put up DND sign at room door. Hotel is definitely not the newest compared to others but still well maintained.

The environment is really nice. There's a restaurant on the top floor that leads right out to the pool. You can sit outside the restaurant, enjoy the breeze, and have a beer ✌️. Since the restaurant only opens in the afternoon, we could only have sandwiches for breakfast 🥪. The hotel lobby is beautiful, and the room is spacious enough.

Excellent! Very convenient for getting around, with a tuk-tuk shuttle service to the subway. I stayed for a week, and the overall hotel service was great. The room had cutlery and knives, so it was fine to cook simple meals. The Japanese-style rooms have bathtubs, making it feel like coming home to Tokyo. The washer-dryer combo was very convenient. There are two 7-Elevens right outside. I bought some beer and drinks for the fridge and enjoyed the view every day – this time from the 16th floor, and the scenery was amazing! The infinity pool was also great; my little one went for a swim every day. The gym was quite comprehensive too. All in all, I'll definitely stay here again next time.

Loved my stay here! The property is tucked away on Sukhumvit Soi 23, which is about a 10 minute walk to the Asok BTS and Sukhumvit MRT. If you are feeling lazy, they have a shuttle, and there is a 7 Eleven right across the street which is super clutch.
The rooms are great! really modern and minimalist with huge windows that let in tons of light. It is also very practical for work, with plenty of USB ports and universal sockets everywhere. Plus, the infinity pool is a vibe.
I have to emphasize that the staff were really nice and made me feel so welcome. Also, the breakfast was a total highlight; they have an amazing Nutella machine that I am still thinking about. Such a great experience! All the staff were helpful even the housekeeping

The luggage service was very welcoming, and there was plenty of parking. The hotel is located on a small street, making it relatively quiet. Traffic on Friday was convenient, though a bit congested. The room was very spacious, perfect for families with children. It was well-equipped with a kitchen, cookware, microwave, toaster, balcony, drying rack, and washing machine, making it very convenient for living. Both the living room and bedroom had TVs.

As someone who has stayed across multiple CapitaLand and Somerset properties over the years, I usually have a fairly clear benchmark of what to expect in terms of layout consistency, operational standards, and guest experience. Unfortunately, my recent stay at Somerset Haizhu Centre Guangzhou fell noticeably short of that brand standard.

Starting with the physical condition of the unit, the overall upkeep feels tired. The tiles and grout in particular were visibly dirty in several areas, which immediately gave the impression that the property is overdue for a proper refresh or renovation. For a serviced residence positioned under the Somerset brand, this is quite a basic maintenance expectation that was not met.

The apartment configuration also felt oddly thought through. A two bedroom unit designed for four guests, yet only one bathroom is provided. At the same time, there are three televisions in the unit, which feels disproportionate and not particularly practical from a guest usability standpoint. It is one of those setups where design decisions seem disconnected from actual guest needs. If this is the actual configuration, it would be more honest and guest friendly to label it plainly as a “两房一厕套房” rather than a “两房豪华套房” that implies a higher level of convenience than what is actually provided.

Operationally, there were several gaps in service delivery. At check in, there was no clear explanation of facilities, no proactive sharing of key information, and even basic essentials like the WiFi password were not provided until I had to ask for it myself. These are small touches, but they significantly affect the overall arrival experience, especially for a serviced residence.

Housekeeping provisioning was also inconsistent. For a four person booking, only three towels were provided. Similarly, there were only two glasses in the bathroom area, and no cutlery or basic kitchenware setup was provided, which is usually standard across Somerset properties. These inconsistencies make the stay feel more like a partially serviced apartment rather than a fully serviced residence.

On the facilities side, the gym not operating twenty four hour access is another miss, particularly for business or long stay guests who expect flexibility. The in room amenities also need attention. Hot water in the shower was only reliably consistent for about ten to fifteen minutes before turning noticeably cooler, which makes longer showers inconvenient.

There were also very limited charging options in the room, with no proper USB or conveniently placed plug points for modern device charging needs. This is increasingly a basic expectation in serviced accommodation today.

Overall, while the location and brand affiliation might set certain expectations, the execution at this property does not reflect the usual Somerset standard I have experienced elsewhere. In its current state, it really feels like the property requires a significant operational reset and likely a refurbishment to align back with brand positioning and guest expectations.

This hotel was perfect for attending Chen Chusheng's concert. It's just one subway stop from University Town, so getting back to the hotel quickly after the show was a breeze. A big shout-out to Guangzhou's excellent management; the order was fantastic! The hotel's location deserves full marks – it's right by subway exit A, super close! 😁 The higher floor offered great views, and the room was spacious. The breakfast had delicious bread and waffles 🧇, tasty freshly made rice noodles, and plenty of fruit. We enjoyed the views while we ate. Both the floor staff and the ground floor attendants were very friendly. If you have time, you can also walk along the greenway on the island. The only downside is the price, around 500 a night, but overall, it was a good experience.

The apartment is very spacious. Main room has ensuite bathroom with bathtub. Toilet with electronic bidet seat. Second bedroom has a super single bed, we paid for an extra bed. Second toilet in kitchen is clean. Well equipped kitchen. There is washing machine and dryer as well. Just that the carpet is a bit worn out and initially there is a weird smell upon entering the apartment but after opening the windows & airing the place, all is good. Aircon and shower works well. Overall is great for us. There are security at lobby which is great. Staff are friendly and professional. Location is great. Steps away from VT101, walking distance to Grand View mall, many shopping malls and metro station.

A whole apartment to yourself with condo facilities (gym and swimming pool) available at level 4. Hotel staff helps to direct and open doors for guests coming in and out by car. Rooms are a little old and some noise from traffic can be heard from level 22 where we stayed but just a small issue for us. Beds and towels seem properly clean with daily housekeeping available. Definitely worth the value staying here.

Pretty good, and the location is very convenient. The duvet was a little damp, but everything else was perfect. It's really handy that the kitchen has utensils; it's great for cooking a quick meal when you're hungry by yourself.

The facilities are complete, and the rooms are spacious, clean, and comfortable. The staff at the front desk, housekeeping, and the doorman are all incredibly friendly. The pool is a bit cold for this weather. The breakfast restaurant is a little small, but the breakfast quality is quite good. You can borrow bicycles for free, and there are a few roads nearby with less traffic that are suitable for cycling. There are quite a few unfinished buildings around West Lake.

It was a bit difficult to get a taxi on the morning of Chinese New Year's Day, probably because everyone was visiting relatives ^_^

A small suggestion: it would be great if there were some instructions for the kitchen appliances. We spent a long time trying to figure out how to turn on the range hood, and a staff member eventually had to help us. It also took a while to figure out how to use the induction cooktop.

Overall, it's very good.

Somerset

Columbus

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