Name: Al Hamra Residence
Address: Al Jazirah Al Hamra, United Arab Emirates
Rating: 8.1

Egypt

Hurghada

Luxor

United Arab Emirates

Al Jazirah Al Hamra

Qatar

Doha

Germany

Frankfurt

Hamburg

I had high expectations for Steigenberger Aqua Magic, but unfortunately my experience did not match the reputation of the hotel. The first disappointment started at check-in. I booked two rooms and sent a request in advance asking for adjacent rooms because we are one family traveling with children. The hotel is very large and consists of several buildings, so it is simply not reasonable for my children to stay in one building while I stay in another. At reception I was told that there were no rooms of the same category available in the same building. To solve the problem, I agreed to pay around €100 to upgrade the second room. However, even after paying for the upgrade, the rooms were still not next to each other. They were only on the same floor despite my repeated request. To make matters worse, I received the key to the first room after approximately 3:00 PM, while the second room was not ready until after 6:00 PM because housekeeping had not finished preparing it. Waiting several extra hours for a room after paying for an upgrade was very frustrating. Then, on the day of departure, shortly after 12:00 PM I received a call asking me to check out immediately. I found this difficult to understand. If the hotel expects guests to respect the official checkout time, then guests should also expect their rooms to be ready at the official check-in time. The standards should be the same for both sides. Another disappointing policy was the specialty restaurants. Although I booked an All-Inclusive package, I was only allowed to use one specialty restaurant because my stay was less than five nights. I do not think this is a fair policy. If a restaurant is fully booked, I completely understand, but if tables are available, all All-Inclusive guests should have the opportunity to dine there regardless of the length of their stay. Restricting access only because of the number of nights makes the All-Inclusive experience feel unnecessarily limited. I also felt there was a noticeable difference in how some guests were treated. I paid in foreign currency just like many international guests, yet I noticed that the building assigned to us was occupied mostly by Egyptian families and its overall condition was not maintained to the same standard, especially the unpleasant smell around the ground-floor bathrooms. Another incident happened at the swimming pool where my children were told that inflatable toys and floats were not allowed, and we immediately respected the rules. However, only a few minutes later we saw children of other nationalities using similar inflatables in the same pool without being stopped. This made me feel that the rules were not being applied equally to everyone. I also remember another situation at reception where a foreign guest requested to change rooms and was offered several alternatives. When I requested the same, the receptionist briefly searched and then told me that no rooms were available. Seeing another guest receive multiple options while I was told there was nothing available left me questioning why the same level of service was not offered to me. I am not saying this based on rumors; I am simply describing my own experience during my stay. I sincerely hope the hotel reviews whether its procedures and policies are being applied equally to all guests. Despite these issues, I would like to thank the restaurant staff, housekeeping staff, and cleaning team. They were always friendly, professional, and helpful, and I truly appreciated the way they treated us. The hotel itself has excellent facilities and great potential, but the inconsistent service at reception and the feeling that some guests receive better treatment than others had a significant impact on our holiday. I hope the management takes these comments seriously because equal treatment, fair policies, and better organization at check-in would greatly improve the guest experience for everyone.

The all-inclusive package truly meant we didn't have to leave the hotel at all. Our stay was incredibly comfortable; snacks and drinks were replenished daily, and there were evening performances with unlimited beverages. The beach was right downstairs, and the hotel offered a wide range of entertainment options. It's definitely a place worth staying for several days, especially if you're traveling with kids – it's exactly where you should be for a vacation! We checked in on Valentine's Day, and the romantic atmosphere was absolutely perfect!

The all-inclusive hotel only accepts adults aged 18 and above, so there won't be any noisy children running around. It's suitable for adults who like a quiet and relaxing vacation. You can also enjoy the facilities and restaurants at the other two hotels in the same group, but the best restaurant is still the one inside Lifestyle itself.

There's not much to say, it's just that you get what you pay for. It's very comfortable and relaxing, you can enjoy it without even leaving the hotel. I'd like to stay here again.

Steigenberger Resort Luxor | My Honest Review 🌴

My stay at the Steigenberger Resort Luxor was, overall, very pleasant and offered great value for money. The hotel's general ambiance is excellent; the public areas are well-maintained, and the garden, pool, and the atmosphere by the Nile are all very comfortable. For a five-star hotel in Luxor, I believe its overall facilities and environment are quite competitive.

The room was comfortable and clean. Although some of the facilities show their age, they are still well-maintained. The hotel's location is also quite convenient, saving time when visiting attractions like Luxor Temple and Karnak Temple.

I also tried the hotel's Lebanese restaurant. The dishes were generally good, but one shrimp dish was quite disappointing. The texture of the shrimp was noticeably tough and dry after grilling, with almost no juice. It didn't live up to the standard I'd expect from a five-star hotel restaurant at that price point. I don't have an issue with using frozen shrimp per se, but the key is that the final quality didn't match the price.

I reported this issue to the restaurant manager at the time, but the subsequent resolution wasn't entirely satisfactory. Given that the restaurant is not cheap and positions itself as a five-star hotel restaurant, I believe guests are willing to pay more for the ambiance and service, but they should also receive ingredient quality and culinary expertise that match the price.

However, I must give special praise to the waiter, Abdallah. His service attitude throughout the meal was excellent – enthusiastic, polite, and very patient. Even after we reported the issue with the dish, he maintained his excellent service, which prevented the overall dining experience from becoming terrible because of that one dish. His service truly deserves commendation. 👏

Putting aside the minor hiccup at the restaurant, the hotel's stay experience itself was very good. With its pleasant environment, comprehensive facilities, and great value for money, it remains a hotel I would highly recommend in Luxor. I hope the hotel will pay more attention to the quality of its dining and the details of customer complaint handling in the future, and also acknowledge employees like Abdallah who diligently serve guests. This would make the overall experience even more complete. 🌅

Excellent stay for two nights as a solo traveler. The hotel is clean, quiet and clearly a higher standard than most places I used on this trip. Garden/pool area is beautiful.
Front desk staff were very friendly and helpful the whole time. Special thanks to the woman at reception — I don’t have her name, but she made check-in and the stay easy. All the team on site were kind.

The rooms are spacious and clean. The area is safe and secure. The hotel serves meals with a wide variety of dishes.

The downside is that the meal is served in a different location. You have to walk 300 meters or wait for a shuttle bus.

The female receptionist is especially beautiful and lovely. I still don't know her name. I want to come back and see her again 🤭

I had a wonderful stay at your hotel. The rooms were clean and comfortable, the food was delicious, and the atmosphere was relaxing. The staff were friendly, professional, and always willing to help.” “A special thanks to Rehab and Safwat at the reception for their outstanding hospitality and kindness I highly recommend this hotel and look forward to coming back again.”

Steigenberger

Columbus

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