Name: Hotel Villa Fontaine Kobe Sannomiya
Address: Kobe, Japan
Rating: 9.2

Japan

Tokyo

Osaka

Kobe

This hotel is perfectly located, just about a 5-minute walk from Haneda T3 terminal! If you're arriving by flight, you'll find it on the Arrivals (到着) level. If you're coming from the city via the Keikyu line, head to the Arrivals level first. Look for HANEDA AIRPORT GARDEN/羽田空港花园 (as shown in pictures 2-3), go inside, and just keep walking straight. There are many shops along the way, perfect for picking up souvenirs. Eventually, you'll see a Lawson convenience store, and the hotel lobby is right behind it. The distinctive decorative pillar (as shown in picture 5) is quite beautiful~ The room wasn't huge, but we only had one 30-inch suitcase for two people, and we were able to open it and place it comfortably. We chose this hotel because we had an early flight the next morning and didn't want to get up early in the city. Plus, you can enjoy the hot springs (public bath)! As someone from the south, this was my second time trying a naked hot spring experience after Yangzhou, and I even got to drink the milk that's often seen in anime after a hot spring bath – truly a dimension-breaking experience. In summary, this hotel is indeed excellent in all aspects and highly recommended for business travelers! What I especially want to share and praise is the hotel's service – it's incredibly humane and considerate! When checking in, you can use the self-service machine – it supports Chinese, just scan your passport and fill in your information. The room provides wet/dry slippers, toiletries, and even loungewear/pajamas if you plan to visit the hot springs. We had a last-minute request to add a person to our room (a friend who was with us at the hot springs couldn't get back to their accommodation in the city due to a Yamanote Line service disruption that day). The hotel doesn't seem to have triple rooms, and there was no space for an extra bed in our current room, but the front desk, even late at night, responded very promptly and responsibly to our request. Ultimately, they moved us to a slightly larger room and added a bed! While we waited, they proactively contacted us to update us on the progress and estimated waiting time – honestly, if my colleagues at work were this reliable, I'd have no worries! All in all, my stay at Villa Fontaine this time far exceeded my expectations. I'll definitely lean towards choosing this place again when I visit Japan in the future! P.S. Before booking, I saw on Xiaohongshu that this hotel has a seal-themed room, but I couldn't find it anywhere on Ctrip, or even on their official website 😢

The room was quite clean, and the front desk staff were very helpful. They even stored my luggage for free. The breakfast buffet had a good variety and was delicious. It's only a 5-minute walk from Ariake subway station, and there's a duty-free shop nearby.

This is a continuation of my previous review. I had to book an extra night because I'd initially booked one day less. The hotel was able to merge both bookings when I checked in. Also, some guides mentioned that additional fees might be charged during check-in, but that wasn't the case. I only paid the amount shown on Trip.com, and didn't have to pay anything else upon arrival at the hotel.

The bus station is right next door, which was really convenient for the last day of my trip. The hotel room was decent, I could open a large suitcase, and the bathroom wasn't small either. I think it's a good place, and I'd stay here again if I have the chance.

The location is decent, not too far from the station. For Tokyo during Chinese New Year, 1000 yuan a night isn't considered expensive.

The room was small, and toiletries were self-service in the lobby on the first floor. What I wasn't happy about was being assigned a room right next to the elevator, which was very noisy. Since I was only staying for two nights, I decided to just put up with it.

When I checked out, I realized this room was different from other room types – it had an angled wall, making it even smaller than a standard room. If I had noticed earlier, I definitely would have asked the front desk to change it.

Overall, I don't really recommend this place. It's okay for one person, but a bit cramped for two, and the room we were assigned wasn't great.

This is my second time staying here! The hotel's location is excellent, and it's quite clean. The room has a wet/dry separation bathroom, plus a big bathtub for a relaxing soak every day. They also offer a free happy hour – I highly recommend the peach sake!

The room I booked was spacious enough to open two large suitcases, which is impressive given how expensive space is here.

The hotel is conveniently located within walking distance to Ginza and Shimbashi. Shimbashi has many subway lines, making it easy to get around to various places, and there are tons of food options. However, it's not ideal if you're traveling with kids; if you're looking for a nicer atmosphere, Ginza is the place to go.

If I come back to Tokyo, I'll definitely choose this hotel again!

It's about a 10-minute walk from the subway station. The first time I went, I couldn't find the entrance and had to figure it out for a while. Turns out, the front desk is on the basement level, so you have to take an elevator down. The staff ladies were all very thoughtful and gentle. Self-service amenities are in a cabinet next to the front desk, with free coffee, candy, and other items, including pajamas. The front desk also offers mailing services and helped us send our luggage to our hotel in Osaka; we just paid on the spot. There are several convenience stores and many restaurants nearby, which is super convenient.

The location is good, with a university nearby. It's about a three to five-minute walk from Jimbocho Station's A2 exit. The hotel entrance is on a corner, and there's a 7-Eleven right across the street, which is super convenient. Check-out is at 11 AM. I booked a king-size bed, which was very large, though the hallways, as is common in Japan, are quite narrow. A 28-inch suitcase can be opened if laid sideways. The lobby has a lounge area with water and coffee, as well as disposable towels. Upon check-in, you receive pajamas, free drip coffee, and toiletries. If you're staying multiple nights and need housekeeping, you must notify the front desk before 10 AM. Even if you're a minute late, they won't clean your room, at most they'll just empty the trash bin. The room was very clean, and overall, I'm very satisfied.

My first hotel stay in Tokyo was very comfortable. The location is great, situated in the bustling Minato Ward, about an 800-meter walk from JR Motomachi Station. From the hotel, you can even see the Tokyo Tower 🗼 after about a 300-meter stroll.

The hotel provides a comprehensive range of disposable amenities. Besides the standard slippers, toothbrushes, hair dryers, and combs, they also offer scrubbing towels, and for women, toner, lotion, makeup remover, and facial cleanser, plus pajamas.

Japanese hotels really excel in the little details. For instance, the bathroom mirror has an anti-fog feature, there's bedside dimmable lighting, and even universal power adapters. The hotel's inner courtyard was particularly stunning, incorporating elements of a Japanese dry garden.

The room is a bit small but I guess it is common in Japan, especially in Tokyo town. Location wise, it’s a short walk to kanda station and also a walkable distance to Tokyo station. Kanda JR station basically is good enough. Access to chuo line and Yamanote line. These 2 lines are good enough to go ueno, akihabara, shibuya, shinjuku, ikebukuro. And this station also hold the ginza metro line.
And nearby otemachi station who has access to most of the subway lines.
There are convenience stores nearby, 7-11 just next to it.

It is a new and modern hotel with soft and soothing ambience, that is also very functional, and efficient. There is automation for registration and departure process, self-operated coin laundry machines secured with your own pin codes, and a spacious and beautiful hot bath serviced by timed fresh cold water let into each bath area regularly.

Still, the human service is not neglected in the hotel. The lifts will always stop at the 4th floor where the reception is, and during the day, there will always be a staff standing there to greet you with a smile, or in case you require any assistance.

The cheery breakfast team at the restaurant has been very diligent and despite they may be super busy, they make sure they maintain top-notch service standards and sometimes go above and beyond to make sure the diners are comfortable. 

The reception team is also very competent and quick-witted. Both requests we made via the phone from our rooms were received within 10-15mins. Our request to deliver our luggage were also processed swiftly and hassle-free. We told them our dates, flight number and our room number and they were able to complete the delivery form for us with our details in their records. Despite having many guests wanting to approach them at the same time, they are still able to provide very personalised service to each and every one. Very impressive.

Lastly, the hotel provides unlimited free skin care and hair products such as facial serum, moisturiser, masks etc and you could take them freely from the reception and bath area. You could also choose from an unlimited selection of aromatherapy by portion to enjoy in your room. Although the room and the window is a little small as with most hotels in Japan, the beds are comfortable and shower is great.

Location of the hotel is not bad once you learnt how to navigate around. Lots of eateries and it is just 5mins to walk to different exits to underground malls/train stations. Would recommend the hotel to my friends! Thanks for the impeccable service!

First and foremost, a huge and sincere thank you to the staff! 🌹

I accidentally left my bag in the dining area overnight and only realized it the next morning... I felt like my world was falling apart! 🤣

I immediately rushed to the front desk to ask if a bag had been found, not really expecting much. But when the staff member asked for my room number, a glimmer of hope appeared. Then, she appeared before me with my bag, and I was so emotional I almost cried! Thank you again! 💐 You truly showed me what honesty, security, and genuine kindness mean.

The hotel itself is super convenient, just about 200 meters from JR Sannomiya Station. Everything you could need is nearby, and it's so easy to get anywhere by JR. When we left, the Limousine Bus stop for Kansai Airport was also close, within 500-600 meters, making our departure seamless.

From 5 PM to 8 PM, there's a fantastic happy hour with free drinks and snacks. We enjoyed it for all three days of our stay – great atmosphere! It really added to the fun of our visit 🥐🧇🥜🍪🍫🧈🥂🍭. While the room wasn't huge, for us, as sightseers not laden with shopping bags, the size was perfectly adequate.

Another thing to praise -> I booked a king room for 2 adults and 1 child. On the day of check-in, I didn't even mention anything, just checked in normally. When I opened the door, the room had one small bed and one large bed! 👏👏👏 (Perhaps when they copied our passports, they noticed our child was older and thought two beds would be better). A massive THANK YOU! 🌹🌹🌹 All in all, if I have the chance to visit Kobe again, I will definitely choose to stay here!

Villa Fontaine

Columbus

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