Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Nov 30, 2024
Guest User
Our recent stay was truly exceptional, and a large part of that was due to the outstanding service provided by Song Likun, our host. From the moment we arrived, Song went above and beyond to ensure that every detail of our stay was perfect.
Their warm and professional demeanor made us feel welcome and valued throughout our visit. Song's attention to detail was remarkable, as they anticipated our needs before we even had to ask. Whether it was arranging special requests or providing insightful recommendations, Song's dedication to guest satisfaction was unparalleled.
What stood out the most was their genuine hospitality and the personal touches they added to our experience. It’s rare to encounter someone who takes such pride in their role, and Song is truly a credit to their team.
We wholeheartedly recommend staying here and will certainly return, thanks in large part to the exceptional service from Song Likun.
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Price per night from:US$341
Posted on Jun 29, 2025
Guest UserThis stay was such a delightful surprise, I have to document it!
I originally booked a standard suite, but before check-in, the butler, Qingqing, added me on WeChat and communicated with exceptional attention to detail. Perhaps noticing we were on our honeymoon, she discreetly upgraded us to a suite overlooking the hotel's gardens. Opening the window revealed a breathtaking view of greenery, instantly uplifting my spirits.
Most thoughtfully, she printed my WeChat profile picture on a leaf – such a small gesture was incredibly touching. The room amenities were Aesop, even the toothbrush was exceptionally comfortable, and there were even scented teaspoons and earplugs by the bedside. The balcony was enormous, and I contacted the staff to ensure the soaking tub was thoroughly disinfected, which gave me peace of mind. Near the reception on the second floor, you can buy mugwort sachets or herbal packs, which were especially relaxing while soaking in the hot tub.
Qingqing thoughtfully sent us the hotel's service manual and brochure. She recommended we try the Chinese restaurant and the Friday and Saturday buffet dinners, and they were all excellent. The hotel also offers bookings for photography, spa, and cocktail experiences, perfect for couples or friends to relax and enjoy.
She even showed us the hotel's ”King of Rooms,” a private floor with a starry sky ceiling for gazing at the night sky. I need to work hard to earn money so I can bring friends or my family to stay on the top floor next time!
The hotel has a great location, close to Tianmu Lake, Nanshan Bamboo Forest, museums, and Highway 1. It's also newer than Zhuxi Valley. I'd love to bring my kids here to experience the children's area and infinity pool when we have children.
A heartfelt thank you to our housekeeper, Qingqing, for her attentiveness and professionalism. She made this trip more than just a vacation; it felt like cherished moments of life.
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Price per night from:US$929
Posted on Nov 23, 2024|Qi Chi Courtyard Private Hot Spring Double Bed Room [Terrace + Independent Private Hot Spring Pool]
Guest UserWhen we arrived, the dam had been repaired, and we could see the beautiful view of Tianmu Lake from the hotel door. The hotel housekeeper contacted us in advance, and we stayed in the private soup room and gave us fish head vouchers. For other dishes, we ordered black rice and The small bamboo shoots are quite delicious when cooked, and the experience is still very good!
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Price per night from:US$166
Posted on Mar 30, 2026
Guest User
The hotel's location is excellent, nestled among green mountains and overlooking the shimmering Tianmu Lake, giving it a tranquil and comfortable ambiance. It truly is a great spot for relaxation and wellness. We booked a Deluxe Lake View Room, and the hotel even upgraded us for free to a Luxury Lake View Room. The hotel also offers a variety of fun amenities for children, making it perfect for families with kids. What's even more appealing to visitors is the Cloud Top Observation Deck, which offers panoramic views of Tianmu Lake's beautiful scenery, with lush mountains and clear waters as far as the eye can see – truly a feast for the eyes. It's worth mentioning that the breakfast restaurant is grand and situated right by Tianmu Lake. You can enjoy your breakfast while taking in the stunning lake and mountain views, which really enhances your appetite. The Chinese restaurant offers a wide variety of delicious dishes, with plenty of choices, and the prices are quite reasonable. However, there was one minor disappointment: we wanted to rent the electric scooter with a sidecar located at the entrance of the children's playground. After a series of complicated scanning procedures, the screen displayed that we were over 65 years old and denied us use. How wonderful it would have been to explore the beautiful scenery around the hotel on that electric scooter with a sidecar! We had no problems driving 260 kilometers from Shanghai to the hotel ourselves! We understand that the hotel's concern for the safety of older guests is valid, so we suggest that it would be more accommodating to allow older individuals with a valid driver's license to use it. Overall, this hotel is still very good. We will definitely choose this hotel again when we visit Tianmu Lake in the future.
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Price per night from:US$103
Posted on Jan 30, 2026
Guest User
We stayed in a loft-style room with our child. The room was very spacious; even if two adults and two children stayed together, it wouldn't feel cramped at all. There was even a bag of building blocks in the room for the kids to play with. With the heater on, it was very warm both upstairs and downstairs. I've stayed in many family-friendly hotels with my child, and this one is definitely the best in terms of service. The staff were genuinely enthusiastic. Before check-in, the butler kept in touch with me about various activities, and the hotel kept bringing us things—drinks, fruit, afternoon tea, and a heartwarming bowl of porridge in the evening. We were already full just from the complimentary items! Li Rencui from the housekeeping department was very warm and attentive, even washing our child's clothes for us—we felt so bad! We hadn't made a reservation for afternoon tea, but the staff proactively arranged something for us. The staff member next to the hot pot pool was also very attentive, constantly reminding the children to check their feet for blisters if they soaked for too long. My child soaked for too long and refused to get out, resulting in wrinkles on their feet, and the staff member even thoughtfully found some band-aids for them. I would definitely recommend this hotel to all my friends bringing their children; it's like the Haidilao of the hotel world!
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Price per night from:US$139
Posted on Mar 17, 2024
DORISTAOO
My boyfriend and I celebrated our 10th anniversary together. We wanted to find a quiet place where we could spend the day alone. We compared many hotels on Ctrip and finally chose Hegu Village. After arriving at the B&B, I can only say that it completely met my initial expectations. It is located in a valley and has a kind of hidden beauty. Sitting under the eaves of the room and daydreaming, I felt like I could relax for the whole day and say goodbye to the hustle and bustle of the city. This feeling of returning to nature is great. The B&B service is also very considerate. The housekeeper will contact us in advance, set up a group, introduce the facilities of the B&B, and reserve meals. We ordered a set meal for 2 people, which was delicious and large in quantity. The breakfast was a set meal, which was also delicious. Before leaving, the housekeeper also gave me peanuts that they grew themselves~
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Price per night from:US$133
Posted on Apr 18, 2025
Guest User
Food: Breakfast was varied, with western,asian and local. We had Dinner at the main buiding using ******* set menu and it was a good deal, as the 2 person deal is enough to feed 4 and tasted quite delicious.
Location: it is a resort so you are going to spend most of the time on the resort ground. We booked 3 day 2 night and the time was enough to explore everything. Nice scenery.
Amenities: only a few activities were covered in our package so it will depend on your package. The package was confusing and we didnt know exactly all the activities that were free or cost extra. The reception on check in should have explained all of this upon check in, but maybe they are not trained, or maybe because our accomadation at pinecone is considered 4 star so they used lower quality staff. All the free stuff are a bit lame and service was poor except for the craft lady who actually showed us a wechat app for the hotel where free activity voucher can be found. They outsourced the activity area so that is really poor decision as it hurts the brand image due to service levels. For hotel staff, thumbs up to the shuttle ladies, who you call to get from one place to another. They are prompt and speedy.
Service: check in staff was professional but not warm. As mentioned, the activity area is outsourced so most staff are cold and seemed rude, except for the craft lady who was actually decent. But considering this resort and the type of guest, i would consider this really bad.
Cleaniness: the room is very clean, a bit worn (see pics of wall), but it feels quite clean.
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Price per night from:US$97
Posted on Oct 29, 2023
Tarns
A very comfortable bed and pillows, nice shower, good wifi, ideal location, and customer service of a high standard. Location - 10 minutes by taxi from Liyang railway station 15rmb, bus 1 goes to the coach station, and many restaurants within walking distance.
Customer service - from the moment I checked in, I received friendly, helpful, and sincere customer service. I was given help when I asked about buses to Yushui hot spring. The breakfast was very delicious (eggs, salad, noodles, bacon, yoghurt, cakes, baozi, corn, sweet potato, rice, soup, and more).
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Price per night from:US$20
Posted on May 9, 2024
Anonymous User
Kaiyuan Mingdu Resort: A Refreshing Leisure Resort
I recently had the opportunity to spend an unforgettable time at Kaiyuan Mingdu Resort, which left a deep impression on me and made me want to share my pleasant experience.
As soon as I entered the resort, I was attracted by its beautiful environment and exquisite layout. The architectural design of the resort is ingenious, combining traditional and modern styles, giving people a sense of both classical and fashionable beauty. The surrounding green landscape is even more refreshing, and every step is a beautiful picture.
The service level of Kaiyuan Mingdu Resort is also first-class. From the moment I checked in, I felt the enthusiasm and thoughtfulness of the staff. They not only patiently answered my questions, but also took the initiative to provide me with many useful travel suggestions. In the resort, I experienced meticulous care and thoughtful service, which made me feel the warmth of home.
The facilities of the resort are also complete, meeting all my needs during the vacation. The rooms are spacious and bright, and the decoration is elegant and comfortable, giving people a sense of tranquility and comfort. The swimming pool, gym, SPA and other facilities in the resort made me linger and enjoy the fun of vacation.
Of course, food is also an indispensable part of vacation. The restaurants in New Century Grand Resort offer a variety of delicious dishes, whether Chinese or Western, which are unforgettable. In particular, their special dishes are praised by people and add a lot of color to my vacation experience.
In general, New Century Grand Resort is a relaxing and relaxing resort. Whether it is the beautiful environment, first-class service, rich facilities or delicious food, I feel its unique charm. If you also want to find a good place to relax and enjoy the fun of vacation, then New Century Grand Resort is definitely a good choice. I strongly recommend everyone to come here to experience it!
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Price per night from:US$65
Posted on May 21, 2026
Guest UserReally praise the housekeeper Xiao Tao, treat people sincerely and friendly, the service is meticulous, not only do things seriously and responsible, but also know how to think in a different position, take the initiative to pay attention to the details to provide intimate help, know that we have brought an elderly person, upgraded us with a private soup room, patiently communicated and handled the situation properly, The whole process is worry-free and at ease, and it really makes people feel full of warmth. It is a good butler with special excellent intentions! Must praise the butler Xiao Tao! The first time you stay, take the initiative to lead the whole house to visit the whole area. From the guest room area to the public leisure area and dining area, you will be introduced in detail one by one, familiar with the details of the hotel, explain carefully and responsiblely, help clarify the travel ideas, and the service is professional and warm. The hotel environment is good, the private hot spring is great, the room is large, the park is beautiful, the room has a coffee machine and a Dyson hair dryer, and it is a wise choice to choose this hotel for travel.
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Price per night from:US$146