Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 12, 2026|Double Room, Annex Building (Budget-No Elevator)
TravellerL
My stay at the Munich Art Hotel was absolutely fantastic! The decor is very stylish and there are many artworks adorning the hotel. The location is incredibly convenient, being right next to Munich Central Station. It's super easy to get anywhere in the city by train, subway, or tram, which is a real time-saver for travelers. The room rate was very affordable, and the room was cleaned daily, making for a very satisfying overall stay. The guy at the front desk was also really friendly and welcoming; he'd always greet me warmly whenever I came and went, which made me feel right at home. Plus, a free and generous breakfast was offered every morning. All in all, it's a hotel with a great location, reasonable prices, and a warm, personal touch. I highly recommend it to anyone visiting Munich.
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Price per night from:£72
Posted on Apr 28, 2026
Guest User
Super location and very beautiful design concept and related story telling. Super breakfast and very beautiful bar. A stay in one of the 25hours hotels is actually always worth it. Unfortunately, the cleanliness of this time was not as top as I was used to it from 25hours, but I am sure that was a unique thing and the reception has assumed it :-)
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Price per night from:£116
Posted on Jun 21, 2026|Superior Room
Guest UserWhile your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable.
My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures.
Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias.
A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team.
Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel.
Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden.
Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an.
Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.
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Price per night from:£87
Posted on Mar 25, 2026
Guest User
The location was fantastic, very close to the station and within easy reach of the city center. The neighborhood felt very safe, which was a big plus. It was also great to have a supermarket and a coin laundry within walking distance.
The room itself was spacious, clean, and comfortable. When the hairdryer in the room wasn't working, I went to the front desk and they immediately lent me a spare, which I thought was excellent service.
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Price per night from:£48
Posted on Apr 7, 2026
Tsubaki Akai
very good and clean facilities. the staff are nice and friendly. the area is tidy and feeling safe walking around. Tried breakfast for 2 days and they offer different things on the 2 days and I greatly appreciate that!
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Price per night from:£60
Posted on Jan 22, 2026
Minachi-
This hotel is super close, only about a 5-minute walk from Munich Central Station. The hotel itself is a bit older, but it's very well-maintained and clean. For a Japanese person, the room felt incredibly spacious and comfortable.
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Price per night from:£88
Posted on Jul 29, 2024
MASAKAZU
Convenient for using trains near the station. I stayed in an apartment, but the front desk staff explained different rules for changing towels and sheets. The towel was free and the sheets were paid, but the person in charge at another front desk said that the sheets were free.
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Price per night from:£57
Posted on Sep 21, 2025|Twin Room
\O_O/Given the comments I read from other travellers, the hotel actually has far exceeded my expectation. First of all, there is a U-bahn station right next to the hotel, which takes you only 2 minutes to the central station. The room is spacious, clean and air-conditioned, which is rather rare among other hotels in Germany. It also comes with a large window, which makes the entire room bright and cosy. The front-desk service is 24 hours. The staff are all friendly and helpful.
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Price per night from:£56
Posted on Dec 21, 2025
Guest User
The reception was indifferent and unfriendly. When booking, I specified the need for latex pillows and an extra luggage rack in the special requests section, but neither was provided upon check-in. The concierge's service was better. At check-out, I requested the frontdesk to help with my luggage, but no one came to assist. Dinner at the hotel restaurant was also poorly attended to; the service was lukewarm and indifferent, perhaps due to the restaurant's high demand. The food quality was mediocre and did not live up to the website's claim of being the top restaurant in Munich. The Deluxe Room we booked online was advertised as 35-38 square meters, but the actual room was much smaller than expected. In short, aside from the location, everything else fell short of expectations, earning only a mediocre rating. I would likely not stay there again or recommend it to friends; perhaps my expectations were too high, leading to greater disappointment.
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Price per night from:£313
Posted on Jun 6, 2026
ammobiI stayed here temporarily to work on a paper. The footsteps upstairs were incredibly loud, I'm not sure if it was the stairs or something else. The room itself was a nice studio, well-decorated and laid out, but it smelled of new construction and cooking. Check-in was quite easy, but the room didn't even have a deadbolt. People often gathered to smoke outside the entrance downstairs. I wouldn't really recommend it for single women who are easily scared. It's right next to OEZ, so shopping is quite convenient. It's a very cheap hotel, and for the price, the environment was decent. The sheets had some dirty spots, I don't think they'd been changed. I just shook them off and went back to sleep…
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Price per night from:£49