Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 3, 2026|Spring Field (No Window)
vjtThe staff deliver exceptional service, from the door man all the way to their housekeeper and front desk staff. Nikita stood out for his attentiveness. From arrival, they offered a welcome drink and snack during check-in, then walked us to our room. They offer breakfast and even extended the complimentary tea offer even after our checkout, which was generous.
The shower has impressive water pressure. Strong and comfortable. The breakfast spread impressed me, particularly the pho. A hot bowl of pho feels like a warm hug and theirs surpassed the one we had at a restaurant the day before.
The location works well. Ben Thanh Market sits nearby, along with the metro station. The street offers plenty of halal dining options (if that’s what you’re looking for).
The food and service won me over. We will definitely return.
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Price per night from:£103
Posted on Aug 17, 2026|Deluxe King Room
GraikaHotel Nikko Saigon — one of the best hotel stays I’ve ever had
My stay at Hotel Nikko Saigon was genuinely exceptional. I have stayed at other Nikko properties before, including Nikko Kansai Airport and Nikko Guam, and I can honestly say that Nikko Saigon exceeded both of them. In fact, the level of service was even better than what I experienced at my previous destination in Singapore, including at the Marriott hotel where I stayed.
From the moment I arrived, I was incredibly impressed by the staff. The doormen and reception staff were waiting to greet guests at the entrance, and one of the staff members noticed my Japanese passport and kindly spoke to me in Japanese. She explained everything about the hotel and even helped carry my heavy backpack. These small details made me feel genuinely welcomed and cared for.
One moment in particular made a very strong impression on me. I was travelling alone, and when my Grab driver suddenly started asking me for additional payment, claiming that he had “forgotten to add it through the app,” I was completely caught off guard. I had no cash with me because I thought I could manage a 22-hour layover entirely cashless.
I wasn’t even sure what amount the driver was asking for in the end, but the hotel staff immediately stepped in. They scanned a QR code, checked something on the driver’s phone, and I asked whether he had paid or whether I could transfer the amount or add it to my hotel bill. The staff simply told me not to worry about it and handled the situation themselves. As a young woman travelling alone, I honestly don’t know what I would have done if I had arrived at a hotel where the staff had not intervened. The two doormen in particular made sure the situation was handled and that I was safely away from the car. I am incredibly grateful to them.
The turn-down service was also absolutely outstanding. It was so seamless and thoughtful that it genuinely surprised me. The staff entered the room while I was away, and although I had left my belongings somewhat scattered around, they had taken such care with everything. They had even carefully flattened out the wrinkled receipts I had left on the table, cleared away my empty coffee cup, and left chocolates on the bed. It was an incredibly thoughtful touch.
The only thing I would mention as a small concern is that I was not aware that the staff had entered my room while I was away. Since I had left some personal belongings scattered around, I would have appreciated being informed beforehand. That said, the care they took with the room and the little details more than demonstrated how attentive the staff were.
Literally, this is one of the best hotel experiences I have ever had. The combination of genuinely warm hospitality, attentiveness, and thoughtful service was outstanding. Hotel Nikko Saigon has set an extremely high standard for me, and I would happily return without hesitation.
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Price per night from:£92
Posted on Jul 28, 2026|Deluxe Room, 1 King Size Bed, City View
CindyleleI've stayed at this hotel both times I've been to Ho Chi Minh City for business. The location is great, I really like the decor, and the service is excellent. The only minor drawback is that the toilet isn't a smart toilet, but overall, I really enjoy my stays here.
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Price per night from:£110
Posted on Jul 21, 2026|Premium Deluxe Double Or Twin Room
MARIIASOKOLThe hotel is situated right in the city centre, in the middle of the Japanese quarter at 5 min walking distance from the opera. It makes moving around town very convenient. The staff speaks English which is very appreciated. During our stay we had no problems with anything. The water temperature and pressure in the shower is great. The breakfast offers a variety of dishes including fried ones (cutlet in rice paper, rolls, chicken balls etc), yoghurt, desserts, soup, congee, salad stall, pastry stall. Basically everything that you need is provided.
Thank you for having a hot water in access, we found it hard in Vietnam to have just hot water during breakfast.
Things that would make your hotel even better:
- availability of small plates during breakfast, plates that are provided are too big. However, the plates you give with omelette are far more convenient for some people. It would be great to have an opportunity to take them and not only the big ones.
- the toilet. It has got a washlet and it works perfectly without any doubts, but sometimes we had problems with flushing it, the water didn’t go down completely, other times everything was alright so I suppose maybe it’s just a matter of maintenance.
Overall, my experience in this hotel is fantastic. I would definitely recommend staying here for all types of travelers from families with kids to party-goers.
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Price per night from:£33
Posted on Jun 17, 2026
Anonymous UserPros:
Historic building, pleasant courtyard with an indoor pool.
Ample toiletries provided in the bathroom, not just single items.
Attentive staff for cleaning and delivering amenities.
Cons:
The staff don't seem to understand the concept of guest service. Breakfast waiters practically knock you over, trying to get past first. The person delivering luggage to the room told us, 'I'll go first, you take the next elevator.' 😂
Breakfast needs a special mention:
Breakfast hours are until 9:30 AM, but in other hotels in Ho Chi Minh City where we stayed, breakfast was until at least 10:00 AM or 10:30 AM. However, the breakfast time isn't the only issue; waiters start clearing tables and milk pitchers at 9:00 AM, instead of serving guests. They focus on cleaning and clattering dishes, subtly hinting that breakfast is over. Furthermore, not once during our entire stay did anyone offer to bring/pour coffee. Cappuccinos and lattes are made by a separate barista; you can't make these drinks yourself from the coffee machine. There are no freshly squeezed juices. And what's unacceptable is the sour and overcooked vegetables – broccoli and cauliflower. It's surprising that the hotel management isn't monitoring the quality of their establishment; for comparison, look at the Pullman hotel.
In the evening, the cleaning lady in the fitness center was making a lot of noise while cleaning the changing room, making it difficult to concentrate even with headphones on.
Suggestions for the hotel: Train the staff on service and sort out the breakfast issues.
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Price per night from:£76
Posted on Jul 20, 2026|Premier
Tomoya MiyakiLocated right in the heart of HCM, the main street in front of the hotel becomes a pedestrian zone on weekend nights, so vehicle access is restricted during those hours, but otherwise, it's fine. I happened to be staying there on my birthday, and the hotel surprised me with a letter, flowers, and cake. It was a lovely surprise! While the facilities are a bit old, there aren't any major issues. Perhaps because it's a hot country, the maximum temperature for the shower is 38 degrees Celsius. When you've been in air conditioning for a long time, you really want hotter water. The breakfast was delicious and had a good variety. It's a 4-star hotel, but I'd say it's at least 4.5, if not 5. The hospitality and service, however, are definitely 5-star quality.
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Price per night from:£53
Posted on Jul 14, 2026|Deluxe King Room City View
HKTasterOverall, the hardware is excellent, but the front desk service needs improvement.
My overall stay was actually quite good. The hotel lobby is spacious and beautiful, with a strong sense of design, and there are many comfortable seats, making the wait during check-in quite pleasant. The room was also satisfactory – clean, spacious, and equipped with a bathtub; the overall hardware facilities were excellent.
The breakfast was the highlight. The breakfast area is on the top floor, where you can walk out onto the outdoor terrace to enjoy views of Ho Chi Minh City. The morning breeze was very refreshing. The food selection was incredibly diverse, including Vietnamese, Chinese, Western, Japanese, and Indian cuisines, offering such a wide variety it felt like a dinner buffet, just without seafood. One or two floors above the top floor, there’s also a large infinity pool, with a very relaxing environment. However, the pool is quite deep, reaching around shoulder height, so be mindful when using it.
However, some unpleasant incidents occurred on the day of check-out. There's an electronic entertainment/game area on the 4th floor, and staff mentioned that each guest room receives a USD25 voucher. After I collected the voucher for my room, my friend was checking out of their room next to me. I reminded the front desk staff to give them their voucher, but the staff member seemed to ignore me and continued with the check-out process. Only afterwards did they say that since the room was already checked out, they couldn't issue the voucher. When I tried to explain further, the staff member became impatient and even slammed documents on the counter, making their colleagues a bit awkward. Ultimately, I had to escalate the issue to another manager, who then helped to cancel the original check-out process and re-issue the voucher to my friend.
Additionally, for a hotel of this caliber, I had expected a welcome drink to be offered proactively, but it was self-service, requiring guests to fetch it themselves. I felt that the attention to service details could be better.
In summary, the hotel's hardware, rooms, breakfast, and pool are all quite good, but the front desk's service attitude and how they handle guest inquiries still have room for improvement. The hardware is highly recommended, but the service experience didn't fully align with the hotel's positioning.
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Price per night from:£73
Posted on Jun 29, 2026
Guest User
i found the location to be great after a day of business had no problem finding restaurants for a good feed and a few drinks
transportation was easy to be able to get around .
the service from the staff were friendly and helpful and there security guards were happy to help you navigate outside
language will always be a problem no matter where you are in the world so a good translator device would be handy
and if its the night life your after the location couldn't be better
as for the room itself the only thing i could complain about was there was no tv not that i was in the room long enough to watch ,
after a day out you get back to a nice shower then hit the town and no problem falling asleep on a comfortable bed late at night
i would recommend to anyone who's not interested in all the frills & spills but a place that's clean, great location, and helpful staff
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Price per night from:£40
Posted on May 27, 2026|Premier City View Non Smoking
Ruangrong SatoRoom is clean and spacious, with complete facilities. It is conveniently located near restaurants and easy to travel around. The staff are polite and provide excellent service. There is also a swimming pool.
Breakfast is delicious and offers a wide variety of options.
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Price per night from:£57
Posted on Jan 31, 2026
Guest User
So I want to clarify, the beds were clean and this property is literally a 15 mins walk to nearly all tourist attractions in the city. There are streets of food, big shopping centers and more around. When I messaged the staff about problems they did get back to me. It was pretty and the bed was comfortable.
Me and my partner had a good time but we'd just spent a month on an island so basic accommodation was fine for us.
However I need to warn people that there are three things I would have HATED about this place if I wasn't happy to be in civilization again.
1. The noise! From 10pm-3am the club on top of the sky scraper is so loud the floor shakes. I had headphones in playing thunder storms and I literally had to put a jumper over my head so I couldn't feel the vibrations.
2. The water is awful! It's clean but so touch and go if it works and if it will be hot. We had the room with the bath tub and we couldn't even fill it 1/4 of the way. And even then it was cold by the time it got to that. It would randomly not be working for periods of time so you couldn't flush the loo and the pressure was so bad your bum touched the wall from how little was coming out the shower.
3. It is not a swimming pool, it is a hot tub size at best and it was dirty. Green and cloudy and had scum on the top.
We also noticed little ants over most surfaces so things like retainers and tooth brushes would attract them and the stools on the balcony were mouldy.
Again these things didn't take away from our experience as much as they normally would have but I'm warning those who go to keep it all in mind.
ALSO MESSAGE BEFORE YOU ARRIVE! we found a bloke at 12 midnight who couldn't speak English with his suitcase unable to get a hold of anyone because he hadn't read the small print. Please don't get stuck outside at night by making this mistake.
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Price per night from:£7