Solara Resort by Bellstar Hotels

It was a horrible stay. The unit itself was disgusting. We notified staff the day we got there about multiple things broken. They told us to email the owner. We did. No issues were solved and nothing was resolved. I would never stay here again and will let others know

Kitchen was not properly stocked. No salt, pepper, sugar, oil, etc. When we asked for it, they brought us small sachets instead of actual shakers. Laundry washer was dirty and had a smell to it. Shower faucets were dirty/rusted. Also parking is not designated and not guaranteed. We had to find parking outside which was far one night. And no smart tv. For the price, they are charging i’d recommend looking at other properties. This places needs a few updates.

The pool is tiny and very busy. We booked primarily to have an indoor pool for the kids and this was a huge disappointment. The price you think you are paying is NOT accurate - they charge $150 extra for cleaning. They have ZERO flexibility with check-in or check-out.

Never saw any staff no one at the front. They never sent my check in information as promised. Not sure why I have to chase them down to receive check in instructions it should have been provided to me. The phone number is rarely answered, when they do they promise to send items to the room then they never show. Very frustrating and poor service. We knew there was no check in desk but they are very slow and lazy getting back to people. We liked the room but also they say it sleeps 6 and there’s no way it sleeps more than 4. The signage is horrible we couldn’t find the gym or the pool you’re forced to walk around the parkade in your bathing suit looking for the pool with no signs around. The floor is very slippery and unsafe!

Elevator not working morning of our departure, had to cart my own gear down 5 flights of stairs to get out. Was not able to reach anyone from the hotel by phone. This really makes me concerned about their ability to keep us safe in an emergency. No one has reached out to us about the incident so far.