Pullman Cape Town City Centre Reviews

My recent stay at Pullman Cape Town was overall very pleasant. The hotel itself is modern, well-maintained, and conveniently located in the heart of the city. The lounge area is a real highlight stylish, comfortable, and offering an excellent selection of wines that showcase some great South African labels. It’s a perfect spot to unwind after a long day exploring the city. The front desk and reception staff were outstanding friendly, attentive, and efficient throughout the stay. However, this high standard of service doesn’t quite carry through to the restaurants. Service there can be inconsistent, with some staff being great while others seem a bit disengaged. Breakfast was the most underwhelming part quite average with a limited selection, especially compared to the overall standard of the hotel. It’s functional but not memorable. On the plus side, the property offers free parking, which is a big advantage in central Cape Town, though it’s worth noting there’s no valet service. Overall, Pullman Cape Town delivers a comfortable and upscale stay with great hospitality at the front desk, an elegant lounge, and excellent wines just don’t expect the same polish at breakfast.

Overall good. The location is fine but still need to walk to VA waterfront. The room was clean.

My friend and I booked the twin bed room. Room size is small, otherwise every other thing is perfect

All good but the breakfast was not so much 

Great stay for my brother's wedding night. He mentioned the hotels hospitality was great and the place was clean.

Great location in the city center, and great facilities. Parking was free which is great!

I don’t feel safe in this hotel. Someone went through my luggage and stole money. Hotel didn’t do anything. I didn’t feel safe. very bad experience

I enjoyed the service despite a few issues. I can still recommend it to friends and family.

Everything about the hotel was perfect excellent service

Hotel shuttle to and from the waterfront is unreliable. Twice we have booked to return from the waterfront to the hotel, the shuttle did not turn up and reception had no record of our booking. We were also advised that hotel surrounding area is not safe to walk around.

Unfortunately, it was one of the worst staycation experiences of my life. The hotel qualifies itself as 5 stars but in reality it is at most 3. You can encounter a very long star check-in, this was the case for all our colleagues. Location - honestly, it is in an unsafe place, you can't go out of the hotel in the evening, you can't even walk a couple of metres. Breakfasts - very average, very Also the hotel has big problems with communication - couldn't get through to the hotel (it would hang up), emails were not answered. Take these factors into account if you decide to book.

Lovely hotel and employee. Close to V and A.

excellent , clean as expected

Located in the city center, it's in a somewhat unsafe area, but it's close to nearby attractions. The room facilities were very basic; the hot water in the shower was extremely inconsistent, fluctuating between hot and cold. The first thing we noticed was that the showerhead was broken, and after the staff fixed it, it made a strange noise. The breakfast was decent, but unchanging; it was the same every morning for the three days.