Holiday Inn Hotels in Cebu

My overall experience at Holiday Inn Cebu was quite disappointing, especially for a Holiday Inn brand. It fell far short of my expectations. 1. There was a feedback form in the room, but no pen. Does the hotel assume every guest carries their own writing tools? I couldn't even fill out the feedback form. 2. The policy of collecting a 1,500 PHP daily deposit is very unreasonable. Most hotels nowadays have abolished the deposit system, both out of trust in their guests and to enhance the check-in experience. I've stayed at many excellent hotels in Cebu, and this is the first time I've encountered a daily deposit. It inevitably makes one feel that the hotel lacks trust in its guests. 3. The room size and amenities are only comparable to budget hotels like Home Inn in China, which doesn't match Holiday Inn's brand positioning. 4. Breakfast service was chaotic. There was no staff to guide guests to tables. Many tables were empty, but there was no cutlery on them, making it difficult to find a place to eat. 5. When I went to the restaurant for breakfast, I proactively showed my room number to the front desk staff, and they confirmed it. However, during my meal, the front desk staff came over again to ask for my room number. Such basic service oversights seriously detract from the guest experience. 6. I went for breakfast at 9:30 AM, and the fruit section was almost empty. No staff refilled the fruit until I finished my meal and left.