4-Star Hotels in Cebu

My overall experience at Holiday Inn Cebu was quite disappointing, especially for a Holiday Inn brand. It fell far short of my expectations. 1. There was a feedback form in the room, but no pen. Does the hotel assume every guest carries their own writing tools? I couldn't even fill out the feedback form. 2. The policy of collecting a 1,500 PHP daily deposit is very unreasonable. Most hotels nowadays have abolished the deposit system, both out of trust in their guests and to enhance the check-in experience. I've stayed at many excellent hotels in Cebu, and this is the first time I've encountered a daily deposit. It inevitably makes one feel that the hotel lacks trust in its guests. 3. The room size and amenities are only comparable to budget hotels like Home Inn in China, which doesn't match Holiday Inn's brand positioning. 4. Breakfast service was chaotic. There was no staff to guide guests to tables. Many tables were empty, but there was no cutlery on them, making it difficult to find a place to eat. 5. When I went to the restaurant for breakfast, I proactively showed my room number to the front desk staff, and they confirmed it. However, during my meal, the front desk staff came over again to ask for my room number. Such basic service oversights seriously detract from the guest experience. 6. I went for breakfast at 9:30 AM, and the fruit section was almost empty. No staff refilled the fruit until I finished my meal and left.

HONEST EXPERIENCE and Please read for the CONS🧡 Bluewater Sumilon Island is undoubtedly one of the most beautiful resorts we’ve visited. The private island setting, surrounded by clear waters, creates a unique and relaxing experience. We also appreciated that the resort provides complimentary boat transfers for checked-in guests. The transfer was smooth, organized, and only took around 15 minutes. Our room was spacious, clean, and well-maintained, with complete amenities and everything we needed for a comfortable stay. Although our assigned room was quite far from the main areas, the resort’s shuttle service helped make transportation easier. The food exceeded our expectations. Both dinner and breakfast were served buffet-style, offering a wide variety of choices. Everything was well-prepared and enjoyable. One of the highlights of our stay was the staff. The activity guides, lifeguards, restaurant staff, and service personnel were consistently warm, welcoming, and accommodating. They were approachable and attentive to our requests throughout our stay. We also had an unexpected medical situation involving one of our senior companions, and we were grateful that there was a nurse on duty. The assistance and care provided were professional and reassuring, especially since the incident happened in the evening. However, there were also areas that could be improved. Our experience with the reception staff was disappointing compared to the excellent service provided by the rest of the team. Communication felt rushed, and at times multiple guests were being addressed simultaneously, which came across as unprofessional and less welcoming. The resort shuttle service also seemed overwhelmed during peak hours. With many guests needing transportation around the island, waiting times became longer. Adding more service vehicles could significantly improve convenience, especially for seniors, children, and guests with mobility concerns. Our biggest concern was the lack of exclusivity despite the resort’s positioning as a premium private island destination. The resort accommodates a large number of day-tour guests who share many of the same facilities. As a result, areas such as the sandbar, swimming pools, and lounge spaces often felt crowded. There were times when finding available benches or fully enjoying the facilities became difficult because of the volume of day visitors. For a resort that markets itself as a luxury private island experience, this was quite disappointing. While we understand the value of day tours for the business, overnight guests paying premium rates should ideally enjoy a more exclusive experience and better access to resort facilities. Overall, Bluewater Sumilon Island offers stunning scenery, excellent food, comfortable accommodations, and outstanding service from most of its staff. However, improvements in guest exclusivity, transportation availability, and front desk service would greatly enhance the overall experience and better justify its premium pricing.

It’s one of my favorite hotels in Cebu, and I’ve stayed here several times. This time I arrived about an hour before check-in, and the front desk staff kindly prepared a room right away. But, the first room faced another building, so I requested a different one. I was eventually moved to a city-view room. If that room was already available, I wish I had been assigned it from the beginning, as changing rooms with heavy luggage was inconvenient😥 Other than that, the stay was comfortable. One thing to note is that only bath towels are provided, with no face towels.

The hotel is slightly dated, but overall cleanliness is fine. There is a noticeable humid smell when entering the room, and the toilet also has a slight odor. The shower has strong water pressure, which is good, but the water flow from the basin faucet is quite weak. Breakfast offers mostly Filipino dishes, with an egg station and a selection of bread. Night time downstair restaurant you can have your dinner and drinks but they close 10pm .

I love this place because it is a big property with many different parts and things to do. There really many pools, an aqua park, an inflatable island on a large pool, a game room, a bar, a restaurant, a souvenir shop (that also sells basic medicines and toiletry needs), bathrooms, a garden, the beach front. If you are a family with children of different ages and even if you have grandparents in tow, this would be perfect. They’re not stingy with lounge chairs either and in one pool, you can play volleyball. Their rooms are good sized and comes with a small ref, hair dryer, a carafe and free tea and coffee. Their breakfast buffet is awesome with sooo many food and drinks to choose from. There is a BDO cash machine and their staff are very helpful and polite. Grab food are not allowed to deliver at the lobby, they can only make it to the gate of the property and while it is not far to walk there, you can ask for free shuttle to bring you to the gate to claim your order and then back to the lobby. They also take credit cards and water stations on each floor where you can refill your water bottles. There are 2 large water bottles in each room. I think the one issue I have is - I perceived this resort to be family friendly because of the many kinds of activities for different ages but our rooms came with bathrooms that has glass wall where a person outside the bathroom can pull up the blinds. I mean, why? When I booked the rooms, it didn’t mention that the bathroom would be like that. I wish they would provide a distinction during booking so that people who don’t want bathrooms to be like that can avoid it.

I had a pleasant stay at Savoy Hotel Mactan Cebu. The room was clean, spacious, and comfortable, making it easy to relax after a long day. The staff were friendly, welcoming, and quick to assist with any requests. The hotel facilities, especially the swimming pool, were well-maintained, and the location was convenient, with easy access to the airport and nearby attractions. The breakfast offered a good variety of food, although adding more local dishes would make it even better. Overall, I had a great experience and would recommend this hotel to both business and leisure travellers.

My boyfriend and I, Koreans, stayed here for two nights! When we first arrived at the lobby and checked in, they helped us with our luggage, offered welcome drinks, and mentioned a 3,000 peso deposit. It's an old building, so it's a bit dated, but it's a beautiful hotel with an antique and tranquil atmosphere. The location might be difficult to reach on foot if you don't use a Grab taxi. However, because it's a bit secluded, it's great for a quiet, relaxing getaway. The private beach and pool were conveniently close, and there were several paid activities available at the sea. I booked a boating tour, and from morning to afternoon (you can buy a packed lunch from the hotel or choose a service that includes a meal), we went by boat to snorkeling spots to swim and play. The downsides were that the room lacked bathrobes, room slippers, and body wash. The air conditioner was old, so it was noisy, and there was an unavoidable musty smell. Also, Grab delivery wasn't available, so we had to eat food we bought from convenience stores! The advantages are the hotel's private and quiet location, plus the excellent staff service. There were only two designated smoking areas, which created a clean environment without indiscriminate smoking, which I appreciated. They provided beach towels when using the pool, which was very helpful. While the hotel breakfast wasn't as varied as I expected, it was enough to start the day feeling full. It wasn't luxurious, but it had all the basics: noodles, bread, fruit, meat, soup, etc. The kimchi was a bit shocking – it was cabbage mixed with gochujang, which was truly surprising. Facilities include a gym, an internal bar, and more. Even though the room condition wasn't perfectly ideal, it was a hotel where the facilities were worth using, taking that into account.

Location wise, this is pefect. You can just take any public transport and you are there when you get off. The staff are very well trained, very nice and very polite. Everything looked very clean and even if the hotel is not that big, they had a badminton/volleball courts. There is enough beach front to walk around. For a Lapu-lapu beach, their beach is clean enough as well. They had plenty of covered lounge couches to enjoy beach front even under the sun. The pool is small but it feels clean. We paid an extra ₱ 500 to get the ”upgrade” for the ocean view and it was our biggest mistake causing us to lose sleep. Apparently, the room assigned to us was part of an adjoining room and the sound insulation was terrible. We can hear everything happening in the other room and unfortunately the couple in the other room were going at it very loudly (the girl was shouting) until around 5 in the morning. We don't recommend the breakfast buffet as well especially if you are paying the extra ₱1,100 for another person. Very few choices, very salty meat dishes and we don't know exactly what caused it but we had a stomachache after breakfast.

I've stayed here before and it became my favorite hotel, so I booked it again. The biggest draw of this hotel is undoubtedly the high-value resort experience it offers. This time, we booked the top-tier suite (triple room) for three people, and it was incredibly affordable at around 10,000 yen per person. The room was well-equipped, even having two toilets. Waking up in the morning and opening the window revealed a stunning view of the pool and blue sky, and breakfast allowed us to enjoy a resort-like meal while gazing at the beach and pool. If I had to pick a point for improvement, the slippers were reusable instead of disposable. It would be even better if disposable ones were provided. Other than that, it's a five-star hotel with absolutely no complaints.

The hotel itself is wonderful, with friendly staff, delicious and varied breakfasts, and daily cleaning. The pools and water park are all in working order. The only downside was the hotel's location; it took a long time to get to any decent attractions.