Hampton by Hilton Changsha Malanshan

I stayed here for two days. The environmental sanitation is pretty good, but the other experiences are not very good; 1. First of all, the service is not good. I put my room card pick-up point and other things in the room. When I went back at night, my room card was gone. I called the front desk and asked the front desk. The front desk said that the aunt took it away after cleaning. Please help me ask why the guest room was taken away for a long time. There was no attitude to solve the problem. I very much doubted whether they would also take away the things in my room. How about taking it privately like this? The elevator requires swiping a card to go upstairs. The two of us have one card each. After taking it away, we cannot swipe the elevator, which seriously affects the experience; 2. Breakfast is served from 7:00 to 10:00, and we eat it at 9 o'clock every day , it was basically empty when I went there, and there were very few types of dishes. I could only eat rice noodles with pickles or porridge with pickles. The empty dishes were not replenished, the milk was not replenished, and there was also some dregs left in the fruit. The original flavor There is no more yogurt, and the 88 yuan breakfast is not nutritious at all. This experience was very bad. 3. The surrounding supporting facilities are still relatively lacking, the location is slightly remote, and there is a supermarket next to it that closes relatively early.

The waiter at the front desk was very enthusiastic and friendly. He even gave us a small check-in gift, which was such a surprise. Thank you Xiaoshuang, I will choose it next time

The hotel's breakfast is very rich, with many varieties and good taste. The front desk is also very considerate. When you check in, you will be informed of the meal time and location. Like una👍🏻

Xiaoxia's service at the front desk was excellent. The child was asleep and she helped us deliver our luggage to the door of the room after check-in. Upgraded to river view room, middle floor, very quiet. This Hampton was newly opened at the end of 2023. The entire hotel is very clean and tidy, with complete supplies of children's slippers and toiletries. This price includes breakfast for two, and there are quite a few choices for breakfast, including Chinese and Western food. When ordering takeout, a robot will deliver it to the door. It's very smart and a great check-in experience.

The experience was very poor. It was almost 30 degrees in the room. The hotel air conditioner was not turned on. The front desk suggested that I sleep with the window open. I asked for a fan but there was no window to open. There was a viaduct outside and the traffic was very noisy. When the window on the 12th floor was opened, a swarm of mosquitoes came in all night. sleep

The hotel is very new, well decorated, the staff are enthusiastic and professional, and the customers are very satisfied

The newly opened hotel has consistent hardware and software standards. Demi, the beautiful woman at the front desk, is enthusiastic and professional. It would be nice if the breakfast could be richer.

前台Demi真的很温柔很有禮貌衞生也很乾凈乾濕分離洗澡化粧互不耽誤還有貼心的手機支架洗臉的時候追劇夜市很可以滴哈哈哈哈早餐種類很多也很豐富尤其是蛋撻超級無敵好吃 好評!

入住完想點評一下，酒店環境、衞生、設施和服務都很滿意，沒發現有什麼不好的地方，所以都打5分。 酒店新開不久，設施都比較新，電動窗簾、落地大窗、智能馬桶很大氣，是加分的。 衞生的話 床單被套枕巾和浴巾等都很白，傢俱衞浴表面所見也沒有不乾淨的地方，對我有略微潔癖的人來説也沒什麼好挑剔的地方。 前台、清潔和餐飲服務人員，也都很nice，會主動打招呼，有需求也都及時響應。 入住時，前台工作人員説給我升級到了高級江景大床房，這點考慮入住體驗能升級非常感謝。餐廳品種比較齊全，味道也還可以，看我帶小朋友即使收餐時間到了也願意等我們吃完，值得推薦的酒店。