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Location9.4
Amenities9.4
Service9.2
Cleanliness9.6
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All reviews(363)
Positive reviews(350)
Reviews with photos/video(68)
Awesome amenities(47)
Delicious breakfast(37)
Large rooms(13)
Friendly front desk staff(10)
Excellent room layout(9)
Convenient parking(9)
Loved the view(5)
Strange smell in room(5)
Negative reviews(13)
Martin
Deluxe 2-bed Room
Stayed in Feb 2025
Business travellers
30 review
9.5/10
Amazing
Posted on Mar 15, 2025
Very quiet and relaxed Hotel - Excellent breakfast with a lot of different options to enjoy.
Response from Property: Dear guest, hello! Thank you for your praise for Changzhou Jintan Marriott Hotel! Thank you very much for your recognition of our service. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we will cherish it and look forward to seeing you next time! Looking forward to your visit and patronage again! I wish you a happy life and smooth work!
Elle
Deluxe Queen Room
Stayed in Dec 2024
Family
27 review
10.0/10
Outstanding
Posted on Feb 28, 2025
It was in CNY , though the facilities closed earlier the staff were made it very warm and wonderful stay.
Response from Property: 尊敬的賓客,您好!感謝您對常州金壇萬豪酒店的好評!非常感謝您對我們服務的認可,我們所做的一切,衹為給每一位賓客帶來不一樣的入住體驗,看到您的滿意和肯定,我們會倍加珍惜,期盼與您的下次相見!期待您的再次光臨和惠顧!祝您生活愉快,工作順利!
ᜁᜎ᜔ Elle wenailin
Deluxe 2-bed Room
Stayed in Mar 2024
Family
2 review
10.0/10
Outstanding
Posted on Apr 13, 2024
Exceptional service made my birthday vacation with my family. The Goji restaurant buffet was nice and have alot of choices to choose. The room is devine. We will come again!
Response from Property: Dear Elle,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our Goji Kitchen + Bar made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Guest User
Deluxe 2-bed Room
Stayed in Jul 2024
Business travellers
4 review
6.5/10
Posted on Aug 29, 2024
Brand new facility, Employees not quite professional, NO place to go out & Hang in
Response from Property: Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience of this stay is below your expectation. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the all department leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Family
3 review
5.0/10
Posted on May 18, 2025
I arrived at the hotel in the middle of the night and found that the wash basin was blocked and the water was blocked! I was moved to a room with a very bad layout, low beams, and the refrigerator was buzzing all night.
The overall experience was very bad!!!
Original TextTranslated by Google
Response from Property: 你好,尊敬的賓客,感謝您的反饋,對於給您帶來的不便及不悦體驗深表歉意,已將您的意見及建議反饋至相關部門進行整改,期待您再次入住時擁有煥新體驗。謝謝
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Family
8 review
10.0/10
Outstanding
Posted on May 8, 2025
The room was very satisfactory and the breakfast was also very rich. The price of Jintan Marriott is also lower than other areas, but the service is not low. The window faces Qianzi Lake and the view is very wide.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your recognition of our services. We aim to treat you wholeheartedly and create a wonderful journey for every guest. Seeing your satisfaction and affirmation, we will cherish it even more and look forward to seeing you next time! I wish you a happy life and smooth work!
Anonymous User
Deluxe 2-bed Room
Stayed in Apr 2025
Family
9 review
8.2/10
Very Good
Posted on May 2, 2025
Facilities: Marriott level, decoration hardware is the same as other Marriott hotels.
Hygiene: Not bad, the carpet in the room is very clean, but some switches that are not often used have a lot of dust.
Environment: The surroundings are relatively remote, this area is relatively new, but parking is very convenient1
Service: Not very good. For example, some front desk staff are relatively normal when calling. Some are very strange, two things:
1. When we were on the highway and we were not sure whether we could arrive at the hotel before 12 on the day of check-in, we called the front desk to confirm the reservation of the room. The operator was very rude, and the way of speaking was "So what do you want to confirm" "What time can you arrive"
2. Ctrip wrote that the front desk went to get the Lay's energy pack, and called the front desk to confirm the original words "Then you have to ask Ctrip" I said Ctrip indicated to go to the front desk "Then you go to the front desk to get it" The whole process was "um" "um" The tone is very like a bad leader hahaha.
Breakfast: The variety is OK, a little worse than other Marriott varieties, there is no seat, so I saw some people who went early sitting on a four-person sofa, which was a waste of space.
2 special drinks in the lobby lounge (non-alcoholic drinks): either special drinks, or canned Sprite, Coke, soda water, mix one yourself
Original TextTranslated by Google
Response from Property: Hello, dear guest, thank you for your good comments and suggestions on the hotel. We apologize for the inconvenience and displeasure caused to you. The suggestions you gave on catering and telephone personnel have been fed back to the relevant departments. We will strengthen the corresponding training and service standard process supervision and management. The hotel is located in Sands Club, which has many catering and beverage shops to choose from. In addition, the hotel is about 2 kilometers away from Jintan Wuyue Plaza, which can also meet basic shopping and leisure needs. I look forward to providing you with more comfortable services when you visit again. Thank you.
Guest User
Deluxe Queen Room
Stayed in Feb 2025
Booked for others
18 review
10.0/10
Outstanding
Posted on Mar 29, 2025
I booked two rooms for my friend on Ctrip.com. My friend said the hotel was very good, the service from the front desk lady was very good, the breakfast was very rich, and he would choose to stay in this hotel again.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your positive comments on Changzhou Jintan Marriott Hotel! Thank you very much for your recognition of our services. Everything we do is to bring a different stay experience to every guest. We will cherish your satisfaction and affirmation and look forward to seeing you next time! We look forward to your visit again! I wish you a happy life and smooth work!
Guest User
Deluxe 2-bed Room
Stayed in Jan 2025
Family
24 review
10.0/10
Outstanding
Posted on Feb 6, 2025
The facilities are complete, the bathroom is large, the big bathtub is very comfortable, the bedding is very soft and comfortable, it is clean and tidy, and the service is very thoughtful. The breakfast is also very good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您對常州金壇萬豪酒店的好評!非常感謝您對我們服務的認可,我們所做的一切,衹為給每一位賓客帶來不一樣的入住體驗,看到您的滿意和肯定,我們會倍加珍惜,期盼與您的下次相見!期待您的再次光臨和惠顧!祝您生活愉快,工作順利!
Anonymous User
Deluxe 2-bed Room
Stayed in Dec 2024
Solo travellers
3 review
4.0/10
Posted on Jan 31, 2025
Today, I was chatting with other residents in the elevator, and they were all complaining about the hotel.
First, we arrived at the hotel at around 3pm, and we hoped to be on a higher floor. The front desk said that the room on that floor had not been cleaned up yet. When we asked at around 4pm, it was still not cleaned up. Although it is busy during holidays, it should not be this efficient.
Secondly, I asked the front desk for disinfection items, but was told that there were no disinfection items, not even alcohol cotton pads. The girl at the front desk was quite polite and explained that there were indeed no disinfection items, but the neighboring ones were not good to comment on.
Then, what shocked me was that there was no toilet paper in the room (a total of five sheets), and I had to ask the front desk for another pack. This was the first time I encountered no toilet paper. . .
Finally, I have to complain about breakfast. First of all, there were obviously fewer waiters, and they did not realize that there would be more people on holidays. After waiting in line for more than half an hour, we found that there were tables but no chairs. It was difficult to find a waiter. After much difficulty, we asked the waiter to find a chair, but he disappeared after giving us a chair. I asked, why are there only one chair for two of us? The breakfast was also hard to describe. There was not even any meat on the noodles. It was all vegetarian chicken and scrambled eggs with tomatoes. After walking around, there was basically no meat. There were only three kinds of meat: chicken sausage, beef sausage and sliced ham... At least there was no bacon?
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好,非常感謝您選擇常州金壇萬豪酒店。非常抱歉此次入住未能達到您的期望,感謝您分享的寶貴意見,您的分享對我們非常重要,您在評論中提及的問題我們將會跟進並告知相關部門進行改善,並持續加強客房檢查及早餐出品完善,以及員工服務培訓,保證賓客體驗,希望我們的改進能迎來您的再次光臨,期盼與您的下次相見!祝您生活愉快,工作順利!
Guest User
Deluxe 2-bed Room
Stayed in Dec 2024
Family
20 review
6.5/10
Posted on Feb 4, 2025
I remember that I didn't give a good review last year because of the parking and room card renewal issues. Then I received a follow-up call from the hotel, saying that I would be upgraded to a better room next time. As a result, when I went to stay this year, the front desk was very polite and said that they would arrange a better room with a better view. Who knew that when I got to the room, I found that the room was still the same as before, and the key point was that the location was not as good as before, and the sun didn't shine for long all day. I don't understand how the front desk can say that the change is good! And breakfast, there are so many people and long queues! Can't this be improved?
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for choosing Changzhou Jintan Marriott Hotel. We are very sorry that your stay did not meet your expectations. We would like to express our sincere apologies. Due to the limitation of platform information protection, we are unable to query your relevant order information. Please call the hotel contact number to contact us directly. We will serve you wholeheartedly. We hope that our improvement will welcome you to come again! I wish you a happy life.
Yanlingxiao
Executive Double
Stayed in Dec 2024
Family
13 review
10.0/10
Outstanding
Posted on Jan 30, 2025
I come here every year and feel very comfortable. The girl MIA wang in the executive lounge is very nice and enthusiastic. Thank you for your hospitality. I also saw a beautiful sunset in the lounge.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您對常州金壇萬豪酒店的好評!非常感謝您對我們服務的認可,我們所做的一切,衹為給每一位賓客帶來不一樣的入住體驗,看到您的滿意和肯定,我們會倍加珍惜,期盼與您的下次相見!期待您的再次光臨和惠顧!祝您生活愉快,工作順利!
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Family
37 review
10.0/10
Outstanding
Posted on Dec 12, 2024
My hometown marathon elite ranking competition, as always, stayed at the Marriott, stayed on the 26th floor, the scenery of Qianzi Lake is really beautiful, the service and catering are just great!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your praise for Changzhou Jintan Marriott Hotel! Thank you very much for your recognition of our service. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we will cherish it and look forward to seeing you next time! Looking forward to your visit and patronage again! I wish you a happy life and smooth work!
Andeba
Exective Suite
Stayed in Nov 2024
Family
42 review
10.0/10
Outstanding
Posted on Dec 8, 2024
I booked a room for the Changzhou Marathon Elite Race and chose the executive suite. The room layout is reasonable, the facilities and equipment are very new, the JBL small speaker has good sound quality, the hotel executive courtesy is great, simple meals and 24-hour drinks and snacks are provided, the executive lounge waiters are also very professional, the key is that they are very friendly to the contestants, and the meal starts at 5:30 in the morning. It is highly recommended to stay in Jintan.
The service awareness of the lobby concierge needs to be strengthened. Please provide help with the large and small luggage when checking in.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your praise for Changzhou Jintan Marriott Hotel! Thank you very much for your recognition of our service. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we will cherish it and look forward to seeing you next time! Looking forward to your visit and patronage again! I wish you a happy life and smooth work!
Guest User
Deluxe 2-bed Room
Stayed in Oct 2024
Travel with friends
10 review
10.0/10
Outstanding
Posted on Dec 23, 2024
Very good, worthy of being a big brand, the breakfast is also good, the service is very good, thumbs up. I will come here again next time, it's very good. The front desk is also very enthusiastic, and the service is thoughtful and meticulous.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your praise for Changzhou Jintan Marriott Hotel! Thank you very much for your recognition of our service. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we will cherish it and look forward to seeing you next time! Looking forward to your visit and patronage again! I wish you a happy life and smooth work!