Power Stone Hotel (Chengdu Kuanzhai Alley) Reviews

The service in this hotel is seriously exceptional. I would confidently says this is the best service I ever experience in all my hotel stays even to reknown 5 stars hotel. It makes me feel super homely and welcome whenever I enter the premise. I would first like to sincerely thanks every single staff that I have met during my stay, and I seriously meant everyone from the front desk especially 小灵 and 小岚, other ground staff which i didn't manage to get their name, the manager (I assume she is higher ranking as she is wearing a black suit, but i didnt get her name), restaurant staff, night staff and housekeeping. 谢谢. Some example of the excellent service I experienced:- 1. When we first arrived, this is actually our last hotel in Chengdu before our 12 days holiday ends, which means we actually have a lot of bags and heavy luggages. When our car drove in, the staff immediately came and assist us with unloading our luggages to the lobby. This is a first to us compared to all the hotel we have stays in the past few days. That was seriously a good start giving me a full confidence to the stay. 2. Check in was super smooth and explanation was good. Even inform me regarding the wechat service if I ever have any queries, I can reach them there (reply was super duper fast and action was promptly taken too during my queries 🙏). 3. The ground staff even helps us with the luggage right after check in and show us around the hotel while showing us the way to our room after I feel a little loss asking which direction should I go for the room. 4. Housekeeping was good too. Room is super duper clean and everything was in place! even help me place a temporary curtain cover when I mention about the privacy of a small window, asking if it is able to be covered and she immediately came over and solve it for me. 5. One night when I came back quite late which I decided to take a cab. When I came out from the cab with a huge bag, a senior male staff who was holding a water hose cleaning the surrounding floor saw me. He immediately stop the water and came over rushing offring to help me. I was seriously touched by this action too. Thank you. 6. Checking out was the same too. All their services are really consistent with all their staff. There is just so many more to mentioned but I will leave it at that. As for the room, it is super duper comfy too and exactly as mentioned! I had a super good rest after all the past days exploring and I feel recharge. The bed is comfy, aircon is very cold, shower pressure is really strong and the toilet has smart control + bidet. This makes the Malaysian in me super happy. The room is smart control too, meaning you can voice command to control the curtain and lighting or even the air conditioning. Breakfast was good too. Variety may not be as many as my other hotel but the taste is good. And the afternoon snack is a good touch too that I am thankful. Free self service laundry room is provided as well for those who needs to wash clothes and has dryer too. Detergent is provided 💕. Location wise is good too. Surrounded by food just right across the street and a train station just 5 mins walk away. There maybe some short fall like the lack of dry storage in the shower area as the design is dry wet type of bathroom but I think this is a small matter and the service makes up for everything. I highly recommend it to others and will be back to stay in the future if i ever come to chengdu. 100% my first choice now.

Nice looking hotel ..fruit stalls in front of the hotel sells good fruits .. strawberry for 12 yuan ..

Located near kuaizhai alley Hotel buffet breakfast was great Room are very comfortable Their kettle unique and their robot deliver your ordered food to your doorstep Toilet are automated have built in bidet which is very useful

I had a wonderful experience at this hotel! I accidentally left my international converter in my room, but when I called the front desk, I was assisted by 小灵 and 小岚. They were incredibly efficient and helpful, going above and beyond to arrange the delivery of my converter to my current hotel. I really appreciated their prompt and thoughtful service.

A new hotel tastefully designed. Close enough to the metro and convenient to get to most tourist destinations. Highly recommended.

Fantastic service from hotel staff. Very helpful and pleasant. The hotel is very new and clean and the beds are super comfortable! The train is right outside so it’s very easy to move around and there are multiple restaurants nearby. I highly recommend this new hotel to all travelers to Chengdu.

Like an Oasis in the desert.The surroundings might not match the hotel but it is as it looks in trip.com.Grand lobby and all.Great value for Yr money. Approximately 5mins walk to the nearest subway and around 10 mins to Kuanzhai Alley. Breakfast buffet is decent however not much western choices.eg cheese n breads .There's coffee though. As usual,more often than not,service staff in the service industry is exceptional. More so here. Overall a good choice.

A nice and modern hotel. Very good breakfast and Dinner options, good rooms and a Great Level of service. Afternoon tea and live Music in the evening is also provided, although we have always been on tour and could not enjoy this ourselves. The biggest plus for us was the location, very close to „Tonghuimen“ line 2 and in walkable distance from many popular sights (Kuanzhai Alley, Qinying Temple are just a few minutes). Great place to stay!

It is a smart hotel. Room is spacious and as described. Good location. 500m fro Shu Feng Ya Yun opera house. The only complaint is the smoke smell on the pillows and in the room. I wish guests are respectful to others for not smoking in the room.

Big room

I had an excellent experience during my stay at Power Stone Hotel. The check-in process was smooth and efficient, and the service throughout my stay was outstanding. The hotel is new, and my room was clean, spacious, and well-equipped with all the amenities I needed for a comfortable stay.The location was also a huge advantage, conveniently close to attractions like KuanZhai Alley and Shufeng Yayun Opera House, making it easy to explore the area. Overall, I had a fantastic stay and would definitely return. I highly recommend this hotel to anyone seeking comfort, great service, and an exceptional experience!

This is a very good hotel. It is clean and located near kuan zai xiangzi and subway.

The location, food and services were amazing! Great hotel for families to explore Chengdu as it is very near metro station. 宽窄巷子 and 文化公园 is only 10 mins walk away. Breakfast was delicious and had a good variety (pastry, noodles, rice, different meat and vegetables). Hotel also prepared breakfast for us to bring along our trip when we had to leave before the breakfast timing.This was really a thoughtful act. Room and toilets were clean and we enjoyed the room with daily housekeeping. We will come back to this hotel in our next Chengdu trip. Highly recommend to visitors to Chengdu

It's a hidden gem in the alley of bustling downtown Chengdu. Hotel has all the features and hospitality you needed. Room is spacious, decorated with details. Self service laundrymat is definitely a bonus and they've an attentive housekeeping team. Thank you for the collection and help throughout our stay. A must stay for international travellers. 谢谢。